Okay, I gave Jody the chance to correct the issue and refund my money as I was told would be done. He was rude, beligerant, and used vulgar language telling me to go F%$% myself. They are LIARS and THIEVES. The lie to you and misrepresent their cheap products they buy from CHINA and then refuse to refund when you return with their garbage that does not do what they say it will do. Here is the email I sent:I came in to your store on March 27 and expained to Mike what I was doing and what I was looking to get. I was told that the "Sunglasses Camera" would fit what I needed. I was told it was the "best HD" camera there was. I was told it had a battery life on record of 3 1/2 - 4 hrs. So "TRUSTING" your employee and what I was told I purchased them.
I tried them over the few days and found that the video quality and the battery life were totally "MISREPRESNTED". The video wuality was not good and the battery life was 40-50 minutes at best. I came back in on April 6th, (well before 15 days) and explained this to Mike and you, Jody, as you were sitting there printing your pictures for you landsacaping issues.
Mike played the videos that I had recorded and could see the by the video sequencing that the battery life WAS NOT was had been said and the video quality did not do what was represented when I purchased these. I just wanted a refund since the Item I was sold was COMPLETELY MISREPRESENTED. I was told by both of you that these sunglsses were, I believe 780 and that there was a better pair of glasses that had better video quality of, I believe 1080. That prove the misrepresentation of the initial sale of the sunglasses telling me that they were the "BEST HD".
Then 3 weeks later, 1 week before I had told you I was leaving town, I still had not heard from either of you and I called several time and finally got Mike on the phone who told me the UPS had them scheduled to be there on Wednesday May 29th. So I explained again I was leaving that following Monday the 4th and Mike said again the UPS tracking # showed Wednesday. On Wednesday, no call from anyone so I called again. Mike said that DHL showed they would be there on Friday and that the glasses were coming from China and had to go through customs. So now it went from a UPS tracking number to DHL and customs??????
I explained again that I was leaving on Monday and had to have them by Friday. Mike assured me they would be there Friday. I explained that if they were not there Friday I would just come in and get a refund, since the first glasses were NOT what I was told, and the 2nd pair were supposed to bet there in under 2 weeks and it had been almost a month now, Mike said that would be fine.
Friday comes and I call and guess what......they are not there. So I told Mike I would just come in and get the refund. He told me that there was not cash at the store and Jody would have to give me a refund check. He said Jody was not in but he would get the refund check from him over the weekend. I asked if you were open on Sunday so I could come in and get it, Mike said yes and that he would have Jody leave a check. I called Sunday and never got an answere or a returned call.
Monday morning I cam in to get my refund check that Mike said Jody was leaving over the weekend and guess what.....it was not there. Mike said Jody would be in later that afternoon, but I told him I was leaving at noon. Mike checked on the computer and said he had to change from DHL to USPS, now but not sure when they would be in. I said I just need the refund since I was leaving in a couple of hours. Mike offered to overnight me a check. I told him I was traveling and not sure where we we stopping. Mike offered to Western Union my refund, but again, I was not sure where I was going to be. Then we agreed to make it easy that I would email my bank account number to Mike so he could just deposit the refund check. He said that would be great and easy to do, and gave me his personal email address and phone number and sai it would be handle that Monday afternoon.
Please explain why this is so much trouble for you to understand, Jody? Your product was misrepresented, the replacement time was misrepresented and now apparently my refund was misrepresented. And then you send me an email was a snarky reply of "This will never happen" and mention 15 days......I have waited over a month.
All I wanted were some video glasses to serve our purpose. I trusted that you had quality merchandise and would delivery what I needed. I then get a misrepresented product and poor quality, which is understandable since it is coming from CHINA, but then to get lied to about delivery dates and 3 different carriers, UPS, DHL, and USPS, and then get lied to about a refund, REALLY, COME ON GUYS. I thought you ran a reputable stand up business. read more
