This is my recent experience with JRs Custom Auto shop in Irving. Worth the read.
Emailed back and forth as well as spoke with an Ashley over the phone during the day today and called near closing time. She was very nice and said to come by right before they close so I can chat about getting my taillights blacked out. She said they close at 6, and I said I can be there by around 5:30. She said she would wait for me. When I arrived I was told Ashley had left. A little surprised, just thought maybe something important happened and she had to leave, no biggie. I decided to ask for help anyway. Someone pointed me to an older white male with a country-ish accent and wearing a Texas Rangers shirt. First thing he said to me was "Just drop your keys off thanks". I politely informed him I was supposed to speak with Ashley about the process of blacking out my taillights. He said she just left. I said Ok and then asked to see a finished product and ask a few questions about the process. He said he 'thought' they had one done in the back. He asked me to follow him to the back main garage which was horribly unorganized. VERY nice vehicles in the garage all scattered and seem to have been parked however they can fit. Stepping over bumpers, squeezing through someone's very expensive Audi and Mercedes. Didn't have one done, again no biggie, followed him back to the front. He took me to the front where they had an actual taillight finished product. Looked good, I got excited. I showed him my car parked outside, asked him about prices for the lights and other options. Quoted me higher than what he had told me on the phone just a few weeks ago. (Actually the first time I spoke to him months ago he quoted me double of this price and was quick to get off the phone....?) I said it sounds good price-wise but had some questions about the logistics of leaving my car for 3 days, but he immediately said "Ok just drop your keys off we'll have it done by next Thursday." So again, I started to say that I would have to try and make sure I had a backup ride to get to work for the next few days and as soon as he realized I wasn't buying today he cut me off mid sentence and his exact words were -"Oh ok you can go ahead and go on then." And made a 'shoo' motion with his hand like I was a fly. For a split second I was shocked and didn't know what to say. He had already started to walk back to the front door to go in. A younger mechanic was shadowing us the whole time and he sat there silent as the older guy walked off and I sensed even the younger man felt awkward and embarrassed at what just happened so abruptly. My reaction was to laugh it off and say "Ok, well do you have a card and I will contact you when I'm ready?" He just continued to walk back in and said "Yea they are up here at the front."....I just ended up getting in my car. I sat in my car and proceeded to email Ashley who was nice to me but ended up leaving instead of staying and was typing a lengthy email due to the utter shock of disrespect and what had just happened as a potential customer about to spend hundreds of dollars. 5 minutes had gone by and it was about 10 minutes before 6pm when they close. He came back out, knocked on my window to tell me he was about to lock the gate and I should probably leave before he locks it. I chuckled a little out of anger honestly and said "Ok no problem."
I am not a "yelper". I honestly have never left a review for a place ever. I was just so shocked and in disbelief someone would treat a potential customer like that. I am always very cheerful, respectful, and keep the environment around me positive. At no point in time was I acting in any manner of disrespect or anger or anything, I just don't get it, I was interactive, trying ask questions and gather information. I haven't gotten anything like this done custom on a car before. I guess that is just how he runs his business or that is his character. I am assuming he was the Manager or possibly the Owner, which is even more shocking. The work he showed me looked great and I was so excited to move forward with the process and it would have taken me just a few days to schedule a back up ride to get this done to my car. But for someone to disrespect and dismiss you like that for something you are passionate about honestly hurts a little. I work really hard and was willing to spend some saved up money for this. Just based off of his character and how he treated me I will not spend a dime at this garage unfortunately. Also have several friends who were looking into getting some custom work done on their cars as well and they will not be referred here. It looks like a very nice custom garage and I hope this is not everyone's experience here but I had to bite my tongue not to tell that guy how I felt about how he just treated a potential customer. Again, absolutely shocked and angry. Found another place with excellent work in Dallas for 40% less, and I scheduled to do it tomorrow. read more