High end Pianos love the service I purchased the Kawai Cn29 love it!!!! Ray was my Saleperson he…read morewas patient and very informative love Ray and Jim the Boss gave me a great deal walked out of there feeling confident we made the right choice

My Situation: After a move, my Roland keyboard began having issues with the sound output being…read moremuffled and fuzzy. My Experience: I found DC&D through Roland's website as a certified repair shop, and I called them to see if I needed an appointment. The receptionist was very friendly and told me to bring in the keyboard whenever I was in the neighborhood. I dropped off the keyboard and described the problem to the receptionist, and she took down notes and told me she would call once the technician diagnosed the problem. Within a couple days, I received a phone call from her asking me to come in. When I returned to the store, the technician met with me and informed me of the embarrassing reason for the sound issues. Apparently through my move, the Roland power supply had been swapped with another power supply that uses the same plug but has a different voltage output. I was using the wrong power supply without my knowledge. He said that he checked things out and that no damage had been done to the circuit board. When I went to pay the receptionist, she and the technician refused my money. I explained that I felt responsible to pay them for their time diagnosing the issue, but they wouldn't accept my money. I left happy to know that honest merchants are still around, although I still wish they let me pay. Concluding Opinion: If you require the service of a piano shop, I highly recommend giving DC&D your business. We need businesses like this around, and if they were so generous and understanding with me, I can only imagine that they treat paying customers the same way. I only wish I knew more people with pianos so that I could personally help them get more business.

Tom Miller and his crew have moved the "Pianos in Public Buffalo" pianos. They know what they're…read moredoing when it comes to moving pianos. He also can repair and tune pianos.

Mr. Miller did an excellent job tuning my grand piano. He also adjusted the pedal mechanism that…read morewasn't functioning properly due to moving the piano from Texas to New York. There was no extra charge for the pedal adjustment. And he also provided a pin for the music holder that was missing due to the moving. I highly recommend him because he is very knowledgeable and caring.

these guys saved the day after i was scammed by some other movers. came the same day and did…read morefantastic work. very on time as well. im eternally grateful they were able to schedule me in on such short notice!!

I reached out to a handful of providers before deciding to go with Truck and a Trailer Moving. The…read morecompany responded quickly to my request and offered a lower price point than every other company I spoke with. I was given a 2-hour arrival window for the move day and they called me ahead of time to let me know when they were on the way. The whole team worked hard and took great care with my belongings as they loaded them into the truck and transported them to my new home. They even fished quicker than the initial quote. While I'm hoping to never move again, I would hire them again if I needed to.

It has taken me much to long to get this review done! Had Carl come to look at a 1926 player piano…read morethat we inherited. Not good news! It was badly out of tune because of a major issue with the straps that control all the hammers for the 88 keys had rotted and fallen off! There was also a crack 8n 5he sound board. The major components of the player part were in really good condition. We decided that the piano held many cherished family memories and proceeded with the repairs. It took several long 8 hour sessions along with our assistance for the job to be completed. The entire piano was taken apart to access the hammers and sound board. We left plenty of time between sessions for us to refinish all the wood while it was apart. We could not be happier with the finished results! It sounds awesome thanks to Carl and looks good too after all our hard work refinishing along with tips from Carl. He has been back twice to tune and we will hav3 him back yearly to keep the piano in shape. I highly recommend Carl for tuning, repairs and he also gives music lessons. Not only does he provide awesome service but he is a very remarkable person!

Wow. Just, wow. I have owned an 1897 Bush and Gerts Cabinet Grand Piano for 14 years or so. I had…read morenever had it worked on. Carl put 4 hours of love into her. And, wow! Speechless. I haven't had a piano until yesterday. Thank you, Carl. You are an artisan and a gentleman. She sounds celestial.

We recently had our 90-year old baby grand piano restored and refurbished by Joe and his team, and…read morethey did an incredible job! It was in decent condition originally, but needed total refinishing on the outside and a good chunk of work on the inside. Joe and his team coordinated moving it across states and did a phenomenal job restoring this family heirloom. We couldn't be more happy with how it turned out and would recommend Illos Piano to anyone that asks!

This review is only for Illos' piano moving service--I'm sure that they do other things well, but…read morecan't speak to that. I had been looking for months to find a pump organ in Buffalo and when I did needed someone to pick it up and take it to my apartment in North Park. Illos took all my info by phone (type and size of instrument, stairs, entrances, etc.) and then gave me a quote that was a hundred bucks cheaper than anyone else I spoke with. Come moving day, they were at the pickup location right at the beginning of the scheduled window, had it loaded up before I even realized they were there, glued some damage that they hadn't caused in order to stabilize a part, and then met me back at my apartment. There, they assessed the three possible ways in, got the organ up a half flight of stairs without having to take the railing off, loaded her onto a dolly, and had her where I wanted within minutes. I am so glad that I paid pros instead of trying to move a heavy, fragile, 140-year-old musical instrument myself. Booking, communication, and service were all excellent. And I got this.

Fantastic! The owner, Jim, personally came to give us a realistic estimate instead of just asking…read morefor an inventory and was upfront and honest about pricing and how it could change, etc. They were really fast and efficient with loading, and the delivery movers, Angelo and Alex, were an absolute delight. They got our belongings across the state and into our new place with professionalism and a great attitude. We highly recommend Novo Moving!

We recently used Novo to move a piano from one house to another…read more They were punctual, courteous, and handled the item with care. They brought it into the (new) house and positioned it for us. Their price for the job was reasonable (not as expensive as others that we contacted). A very smooth moving job. I would recommend them.

Daniel came all the way from Pennsylvania to our buffalo-area home to tune our humble upright…read morepiano. Not only was he affordable and accommodating (other local companies wanted well over $200!), but he was prompt, professional and personable. He spent just over an hour, answered all our questions and informed us about our particular instrument. Bonus: upon completion, he regaled us with a performance (possibly Bach's Prelude in C Major, BWV 846, from The Well-Tempered Clavier, Book 1?). Of course we recommend tipping him for the exceptional work at a super cheap price, the professionalism, the performance, and because of the lengthy travel distance. Highly recommend him.

From the owner: The goal of a "tuning appointment" is not just to get the piano in tune, but to get the tuning…read morestable, so an initial "pitch raise" comes standard as part of the fee for an appointment.

We had an outstanding experience with Abe! The crew showed up on time, handled our furniture with…read moregreat care, and worked efficiently from start to finish. They were professional, courteous, and clearly took pride in doing the job right. Nothing was damaged, and everything was placed exactly where we wanted it. Not a single wall ding or scratch to any furniture! What stood out most was how easy they made the entire process. Abe's organization and attention to detail gave us confidence from the moment they walked into our home. I would highly recommend them to anyone looking for a reliable, high-quality moving service. -Clarence, NY

Abe is awesome. Very nice and yet very professional. I highly recommend this company to anyone…read morewho needs help moving stuff. Thank you Abe.