The laptop came in good condition. I had it shipped and it came in good and firm packaging. read more

Joy Systems - Computers Near Me - Somerset, New Jersey

My husband bought me a refurbished Dell desktop from the Military Exchange website as a gift. I primarily need it for work and use a lot of Microsoft products, so when it advertised that it came with Microsoft products already loaded and ready to go, we were both pleased. The computer came and it was packaged well and seemed to have everything we needed in it, until I tried to set it up. The computer needed to be hooked up to the internet to even turn on and set up. Of course that is when I learned it was not equipped for wifi... that was not listed anywhere on the website. Since my internet is set up through the cable, there is one place in the house I can hook up to it with a wire (which is not in my office), so I purchased a wifi adapter. I tried to use the wifi adapter and of course this computer showed that the provided USB was blank and there were no files or information on it. I plugged that USB into another computer and got all the needed and expected files, so this POS simply would not read it. I end up having to purchase an additional internet service from a different company with its own wonderful monthly fee JUST SO I CAN USE THIS COMPUTER. Whatever, but there goes all the money we "saved" by buying a Joy Systems computer. BUT WAIT, there is more. So I get through the set up and the computer works great for internet surfing (a week in and so far so good), but I try to open a Word document. NOPE. I try to read one from my other computer, NOPE. I read through the useless instructions that came with the computer assuring me of all the things that will work easily and correctly (NOPE!!!) and find that while the ad showed Microsoft was preloaded and ready to go, it is NOT. Now I have to pay for that too! Avoid this company at all costs. I'm sure some people have good experiences, but they do not provide the things they advertise and leave a lot of information off the listings. Military people!! Confirm all your return policies and so on when you buy from this crappy company... make sure your hard earned money is protected. read more

5 months after purchasing a refurbished computer from this company, the motherboard went out. The company refused to deal with it. Would not recommend any products by Joy Systems. read more

Loved it, I have 3 children and computers are expensive. We won a raffle and now all 3 of my children have their own laptops.

I ordered my computer thru the Military EXchange. I am very pleased with the product and service of Joy Systems. Packageing was great and no damage. The product was at a reasonable price for those like me who are retired disabled Veterans and on a fixed income. I highly recomend this company to all who are looking for a quality product at an affordable price. I'd buy from this company again! read more

I ordered a computer from Joy Systems. it was a good value and it arrived quickly and well packaged. it turned out that I didn't order what I should have and their customer service was excellent in terms of providing a prepaid return shipping label and issuing a full refund, including the original shipping charge. I would consider trying them again based on this experience. read more

I helped my 75 yr old mother on limited income purchase a refurbished laptop from this company. I did a good bit of research online trying to find her a good deal, since this is a big investment for her (even though it was "only" $400). I scoured Amazon, Walmart, Best Buy, and a few other online sellers. I found joy systems, and from what I was able to determine, they seemed reputable. I figured with the extended warranty and 30 day return window, it should be ok. First issue: I wanted to talk to an actual person to verify that there would be no restocking fee if she had to return it within the 30 day return window, and that there WAS a 30 day window for that particular item. I couldn't get anyone on the phone. It says to contact them online. Their chat function is a joke: You will wait for literal days before they finally email you telling you to contact them via email. Second issue: once I placed the order, the order sat untouched in their customer portal until I reached out and asked them when it was going to be shipped (the shipping window indicated on their listings had passed with no updates). Then they replied saying it was going to be shipped soon, and then I got a tracking update. Who knows how long it would have taken if I had just waited on them. Third issue: the item arrived WITH THE WRONG CHARGER. If you have not dealt with the drama of finding a suitable charger lately, I'll tell you that it's a full time job trying to find the right charger for a device due to all the different fittings available, so we were at their mercy for getting a correct charger. I contacted them right away to let them know they'd packed the wrong one and insisted they expedite the correct one so that she wouldn't lose too much time from her 30 day return window. The laptop only stayed on for a few hours that first day, long enough for me to put my mom's personal documents from her old computer on there. This, of course, meant that if we needed to return it, we'd have to wipe that info first. DAWN replied to the email about the charger pretty quickly, and even provided a tracking # for the replacement charger. It was not sent priority mail, though. It was only regular mail. And I watched that tracking number for 2 weeks. The entire time, USPS never received the charger from Joy Systems. I emailed and called them multiple times. Each time, they gave me a new excuse for why USPS was saying the item had never been dropped off to them. Finally, they agreed to send a 2nd correct charger and actually expedite it this time. That tracking ALSO sat with no updates for several days. And wouldn't you know? BOTH chargers were finally brought to USPS on the SAME DAY. They both arrived to us on the same day. They lied the whole time. And the whole time fighting with them about not having mailed the charger and losing valuable time from the 30 day window, I knew that we couldn't even return the laptop if we wanted to, because her info was already on it, and I couldn't delete anything until I had a charger!! And as many times as I begged them to find the ACTUAL PERSON who had supposedly taken the charger to the post office, they refused to do any digging to find out the truth. So my mom lost 17 days of the 30 day review period because of this company's incompetence. A reputable company would have extended her return window to allow for their mistake, but Dawn said that was impossible. Why? Joy Systems makes their own policies; they can adjust them to make things right with their customers! The icing on the cake? I used my cell number for my mom's account so they'd contact me if there were any issues. And this company obviously sold my phone number to spammers, because I have not made any new accounts or purchases involving my phone number in this time frame, and as soon as we set up this account for this order, I started getting bombarded with spam texts. And it's all stuff to do with fake technology & software warnings, just like you'd expect from a sketchy business in the tech industry. Don't do business with these people. read more

Purchased refurbished computer from the Military Exchange system. computer was received and didn't work .Power supply would power on then turned off so far Joys systems seems helpful to replace the product. read more

So far, I have used this computer about a month since buying it Last August and the computer died 3 weeks later. I bought it through Best Buy, but when I went for service, they said I had to send it to Joy Systems. We have been traveling since August and when I got to Quartzsite, I had no address and they sent it twice by FedEx and the post office would not accept it. I had a general delivery address. The first of January, I was able to get an address and they sent me a box. I returned the computer the middle of January and received back in February. I loaded a video editing program and 30 gigs of video. A week later, the computer would not boot up. I called and they had me take the battery and RAM out because the flashing lights pointed to that. I asked if I could keep the SSD and he said yes. I took it out and reinstalled it. The computer booted up. Before I could get memory to back up my files, the laptop died. I tried the battery, RAM, and SSD, but nothing worked. I took out the SSD and ordered an adapter to USB. I could not view my files. Today, they received my computer and I sent the SSD two day delivery. It cost $16.00 to mail. I now have 4 trips to town, the drive to Best Buy, postage, and cost to print the label twice at the library. That is a lot of money for using a computer 1 month out of 8. No one has yet apologized for my experience. I am stuck here until they return it and the temps are going to bee in the 100s. read more

We purchased a refurbished HP desktop computer from JoySystems from the Exchange Online. We received the item in a timely manner and the set up was easy. The customer support has been excellent so far. Some of our questions have been because we are not very technically savvy but they have been very helpful. The price was within our budget as well. read more

I love my computer it came before my school start date and fits perfectly in my backpack ! it's a hp slim lap top . read more

Joy Systems - Computers Near Me - Somerset, New Jersey

The company sent me a different model than the one I purchased from Office Depot and did not notify me that it was doing so. Now, I can't even resell this trash model. read more

So far I'm very satisfied with the service Joy Systems have provided me. First ... the early delivery. The package arrived Nov. 28 instead of the promised date of Dec. 3. The packaging secured well the laptop. Upon inspection of the unit. there are no visible cracks nor scratches. It is also functioning well and hopes it continues to do so. Thank you! read more

If I could give ZERO stars I would. The staff embody every stereotype about tech industry people of having no really communication skills or depth. My experience has been not fee valued as a customer and as a result, I'll NEVER use them again for anything. Early this month I bought a Dell laptop from Best Buy (it was refurbished by Joy Systems). On 7/8/25 I go to Best Buy to pick up the device. Later that night I attempt to set it up and I'm unable because I'm getting an error message that the computer needs to shut down! This happened 4x. So I call Joy Systems and the first person I spoke to stated that my issue sounded common and may be related to update issue. Really? Why send out the computer if it's not ready to use?! He didn't help me through it, only saying that he could send a usb with an update in it. I call again later and get another tech, she also was no help, I read off what the screen said and she had no clue. Then she tells me that the first rep didn't collect the info that he was supposed to from me! I was told that the usb was coming regular postal mail! Really? A label was made for it on 7/9 and I didn't get it until 7/17 or 7/18! By 7/15 I leave a negative review online and I'm sent a UPS ground label to send the computer back. I sent the computer back to Joy Systems the same day. I'm given a $30 gift card and was told it was for my "inconvenience" but it wasn't. When you fill out the review and provide a screen shot of it (like the company directs you to do on their website), you're supposed to get the gift card. I paid over $500 for this DUD of a machine! Not worth it, go elsewhere. 7/18 I see they received the computer back, I ask them to update me and they said yea we'll get to you Monday 7/21. They never did! Then I get a UPS notification that something was coming from Joy Systems to arrive on 7/24. So I contact Joy Systems to inquire (7/22/25) about what the real issue was with the device. I'm told that it was replaced. Ok, but why? What was going on with it? No answer, as if I didn't ask a thing! The tech was using an acronym I didn't know, I asked what it meant, again no answer. Their lack of communication is unbelievable if you're not in the present moment experiencing it. Emails were from so called tech support was chuck full of grammar mistakes and misspellings. All that on top of PISS POOR communicatio, simply outrageous! So I don't know what the issue was, I don't know what type of laptop is coming, I don't know what to expect period! Never spend your hard earned money on a system from Joy Systems. Spend where your valued and appreciated as a customer. read more

This is not the first computer I've set up from Joy Systems. Ordering is easy and it was received days before the expected delivery date. Setup is easy and it's amazing the amount of computer you get for such a substantial savings over the retail stores in stock computers. This will NOT be the last computer I will order from Joy Systems. read more

Purchased a refurbished laptop from Best Buy, refurb handled by Joy Systems. The laptop came very quickly and included all the necessary set up equipment. It looked clean and only had a few minor scratches. The touchpad requires you to linger a bit longer for clicking for the system to recognize it. I have reached out to their team regarding some issues I've experienced and they responded pretty quickly. read more

The laptop came very quickly and included all the necessary set up equipment. It looks clean and works well. The battery cover on the bottom is a little bent so that it doesn't click on all the way, but it's still secure and functional. Besides that, everything else is in pretty good condition, both in operation and in aesthetics. read more

My laptop arrived today, it looks kike it came off the shelf new! The operation system was loaded as promised its incredibly fast and has tons of memory. read more

The specs are good, the price is great but the performance of the computer I bought is way behind. The computer is so slow. Inter core i5 with 16gb of ram and the computer freezes several times when I use it. It's really disappointing. read more

Joy Systems - Ho elitedesk - Computers Near Me - Somerset, New Jersey

I ordered a refurbished HP EliteDesk computer through Staples. They sent the computer, but they also sent a DELL power cord. It obviously does not fit. I reached out to Staples - they sent me through to Joy Systems. Joy Systems is asking for the computer serial number in order to "advise me on how to proceed." I do not have the serial number, as I am not at home. When I get home, it will be past normal business hours, which further delays resolving this problem. I sent them the order number from Staples. They refuse to work with me. I must go home and get the Joy Systems Serial Number for the computer before they will acknowledge that my order is missing the power adapter. I am frustrated that this continues to delay my ability to even use the computer I purchased. This is day 2 of trying to resolve this problem. Tomorrow will be day 3. I just need the power adapter for the HP EliteDesk. You have my original staples order. Why can't you help me? read more

This is a mixed review. Their customer service through the phone is a flat ZERO stars. Their performance with handling a warranty issue,... remains to be seen. The performance of one person, Shaun, is a full 5-stars. JS should feel graced and lucky to have a Rep on board. I first called JS because my computer didn't have Office installed and I wanted to confirm the software specs. So I called their service # (this happened a few weeks ago on a Friday) and I was caller #21 and it was about 1pm. I $hit you not, I was on hold for 5 hours, FIVE HOURS and I made it down to caller #17. I have no idea (unless nobody was at the phones) how you get down from 21 to 17 in five hours. I left the house and came back more than once to hear my phone still on musical hold. So I obviously got nowhere on that call. I emailed, telling about the horrible experience. One of their reps, Shaun, did get back to me, got back to me promptly, he even called me back. So he was able to get me the specs to my computer and it did specify clearly what was supposed be on there (unfortunately Office was not, so that answered that). Forward a couple weeks when I'm installing drivers so my computer can work with my printer. It came with a CD,,... hmmm.. the drive doesn't seem to be able to read the CD. The drive opened when I clicked on it, it seemed to start/run properly, but after about 35-40 seconds, it is still reading the disc. 5 minutes later, it is still reading the disc. I pop in a different disc,.. Hmmm, still reading that one... I think there's an issue with the drive? I call up Tiger Direct, who then transfer me to JS. Recalling how my last phone call went, I am not staying 5 hours. Me thinks I'll email Shaun instead. Not only does he respond within 20 minutes (and I'm still on hold with JS), he prepared a shipping label to send the computer back. Whoa! Now that is service. So I'm about to send the computer back, so we'll see how their servicing is. read more

I purchased a refurbished Dell Inspiron laptop from Best Buy, with the refurbishing completed by Joy Systems. The computer arrived in immaculate, good-as-new condition, as though no one had owned it before me. It works well, feels great, & is operating perfectly; it was also exceptionally easy to set up, which was what I'd been most worried about. I'm grateful to Joy Systems for making this old laptop work like a new one so that it could be sold to me at such an affordable price. Perfect for a writer like me who just needs a standard laptop without all the bells & whistles for blogging, editing, & overall Internetting. Much appreciated! read more

Bought a Pre Owned HP EliteDesk Desktop Intel Core i5 8GB Memory 500GB Hard Drive thru Best Buy. The tower arrived broken, the side panel (door) wasn't lined up right. The front panel was halfway loose since the tabs were broken. The plate where the cd/dvd drive would go was also loose. I opened the side door and noticed that besides tabs, it was dirty inside (dust bunnies and even the fans had dirt accumulated). The included keyboard which looks like it came from the dollar store was damaged as well. Unit was supposed to be Refurbished but I guess someone skipped a few steps w/ this one. read more

This was my first purchase from Joy Systems. Overall, I am happy with what I got for the dollar spent. You asked for an honest review here you go. In order to avoid their 3% Credit Card Fee, I sent them a Cashier's Check. One would have thought that with guaranteed funds they would have shipped the computer out... Nope! had to wait for a Cashier's Check to clear. About two weeks after I put the order in, I get the computer and I am generally pleased with what I got. Some things that could be better. 1. Your payment process. 2. How about a real Dell Power Adapter not the Replacement one that I got? Knockoff. 3. OS Restore media should have been included. There is no Restore partition on the drive and nothing came with the machine. Other than the above, I am pleased and will most likely return when in need of other computers. Thanks! TA-344290 3/12/2021 read more

Ordered a Refurbished HP Desktop computer. Service was great, Fast Delivery and setup was a breeze. Will definitely use them in the future. Claud Roush read more

I purchased a Lenovo® ThinkPad® X1 Yoga Refurbished Laptop, 14" Touch Screen, Intel® Core™ i5, 8GB Memory, 256GB Solid State Drive, Windows® 10, OD5-1620, Joy systems code# TA492049, received in a timely manner and was pleased with the packaged shipment. For a refurbished computer it had minor wear and tear, came clean, appreciate the Joy systems folder with and easy setup instructions. Which, I appreciate it. Appreciated and highly recommended to anyone who needs an inexpensive and great laptop. However, upon further exploring the laptop may not be what I am looking for my overall needs. Do appreciate the no-hassle return policy! Thank you! read more

I recently bought an HP Elitebook 840 G5, refurbished, from Joy Systems, thru Staples. There are numerous things wrong with it, but by now, it's past the 14 day from purchase cutoff (though I see in the paperwork, I have a year's warranty). I took it to Staples, and they were zero help. They told me everything was working fine, but it isn't. Mostly, I am having problems with the F3/F4 brightness keys (possibly an HP issue), also the function key, also, the power adapter. Staples guy told me power adapter was fine, but when I got it home again, I couldn't get it to charge. I have since ordered another adapter. OK, I guess I can live with a lemon computer, so long as the basic things work, but it is disappointing. I will never buy refurbished again, or if so, will go thru Microcenter, or some other place (I usually go thru Microcenter, but when I was there, their stock was very low). I have only partially been able to fix the HP Hotkey/brightness keys not working problem on my own (at least I don't get the annoying popups, now). Sometimes the brightness keys work, sometimes they don't (but before, they didn't work at all, with popups). Very glitchy machine. read more

So far, so good.. I purchased an HP ProBook 640 G1 refurbished through Walmart.com.. I paid a little less than $300 for a computer with great specs. . (2.6ghz I5 , 8gb ram, and 128 SSD) I'm leery of HP's but this was a good cheap buy for what I needed it for.. and like I started with, "so far, so good.". I really need to do some video editing on this to try a few things.. I can tell you with the SSD it boots up insanely fast.. I was surprised.. I had no issues with setting it up... All the updates took forever, but that happens with almost anything you by electronic nowadays... On the bad side of things, the aluminum by the keyboard was bent up by the power button so the laptop had some issues fully closing.. I pressed it down a little , but still is quite noticeable... No software or hardware issues though... As of now I would recommend this company... But we will se the longevity I can get out of this... read more

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Through BestBuy, I purchased a REFURBISHED DELL 7040-MICRO DESKTOP () and it arrived quickly. This being a refurbished unit, I was skeptical that the performance was not going to be great...but was surprised to see that this micro dell was super fast! Though my only gripe was that the housing had a sticker for an i5 processor but in fact I purchased an i7.. I quickly contacted customer service and they promptly resolved the issue by confirming that this was just mislabeled and in fact an i7. Saved a to. Of money with refurbished goods and reduced my carbon footprint. read more

Purchased a refurbished computer and the items listed as included was inaccurate. I was specifically looking for a computer that included wireless and an hdmi connection for my monitor. Both were listed but the computer had neither. I would have never purchased this computer had those items been accurately shown to not be included. So once my computer arrived I had to go and purchase a VGA to VGA cable for my monitor and a wireless adapter for internet. Wouldn't recommend purchasing from them if you can't first verify that the information is correct. Not happy at all with this refurbished computer. read more

Both systems received from Joy Systems were faulty out of the box. Both had "disk read error" occurred on boot. And wouldn't boot after restarting. Had to get our IT guy to come to show us a work around. And even then... blue screens often. Their support has been lacking or unresponsive. :( read more

Joy Systems - BOTH computer did this right out of the box. Coincidence? No. - Computers Near Me - Somerset, New Jersey

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I've separately bought 3 reconditioned laptops from this company through their Amazon storefront. The first one was fine but the other 2 were defective. Not only were they defective, but they had faults that would have been easy to find by any competent Quality Assurance department - one had speakers that didn't work and the other had a screen that was so badly misaligned that blank triangular patches were visible on all sides - see attached photo. I was particularly disappointed that, after the first defective laptop and asking them to be sure that the replacement worked, that the replacement was also defective. The customer service department was helpful in getting the defective laptops shipped back at their expense and issuing a refund. But based on the number of negative reviews here describing units that were either dead on arrival or had other obvious faults, their QA Department has a lot of problems. Based on my history of receiving 2 out of 3 laptops that had defects that should have been easily noticed before shipping, I would not recommend this company. read more

Joy Systems - Misaligned screen, with blank areas not painted at edges. - Computers Near Me - Somerset, New Jersey

DO NOT BUY REFURB Ordered a desktop refurb through NewEgg, came defective wouldn't display any monitor. Returned it thru NewEgg, got same machine back with exact same problem Do you people just not test your devices before you send them out? Tested on two monitors both VGA and DisplayPort, nothing, Thanks for wasting my time read more

I purchased a refurbished Dell Desktop from Best Buy, refurbished by Joy Systems. When I opened the box it looked good-as-new condition, It was like a brand new computer. It was super easy to set up right out of the box. Working great and no issues what so ever. Glad that I chose to go with the Joy System refurbished unit and will be looking to work with them again when I need to upgrade my old laptop soon. read more

Bought a computer 2 years ago--a small form factor HP. I sent it back in to Joysystems many times and they replaced the computer due to the internet going out. This was when they had a year warranty. They don't anymore and I suspect it's because if the bad condition of their computers. I believe they absolutely know these computers are garbage AND SELL them ANYWAY! I finally started taking it to a tech here where I live and he told me to scrap it that it was junk, but I wanted to get some use out of it.Well...the motherboard went completely out after 2 years. I have always bought refurbished computers and this is the worst ever. I think these are just scrap garbage parts, like what you'd get from a junk yard for computers. What I spent on my tech and doing little fixes to keep it going was not worth it. I do not recommend this company's computers. I sent back approx. 5 computers to them until I finally got my own local tech to check things out and now the computer has completely failed in only 2 years. read more

Hi I purchased a refurbished laptop off Walmart.com It is in good condition and was a great price. Just like new. I am very impressed read more

Joy Systems - Computers Near Me - Somerset, New Jersey

I just received my HP 820 EliteBook refurbished laptop that I bought from Best Buy and have been using it for a week. The computer is in immaculate condition....it looks brand new, literally not one scratch. Everything is speedy and works perfectly. Honestly I expected "refurbished" condition, for only $300, but i am pleasantly surprised that it looks brand new considering I got a generation 5 Intel i5 chip, a 500GB solid state drive and 8GB of ram, all in a 12.5 inch laptop. Now, there is no HDMI port, so I have to buy a $5 adapter that connects to the Display port, but a bit of obsolescence is understandable considering the price. All in all, I'm happy with my purchase, not perfection, but amazing good value for the price. read more

Joy Systems - Computers Near Me - Somerset, New Jersey

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I had questioned the idea of buying a refurbished unit. But when I saw these Joy system Dell refurbs on the Target website, the description of the unit as well as the one year warranty attracted me more than similar Amazon offerings that seemed kind of Fly by Night and extra dinged sounding. This unit arrived ahead of schedule, scratch and ding free, immaculately clean, packed in space-age stuff. Set up was easy, a piece of cake. As of today, would buy again 100%. read more

Excellent company to deal with great products would order from them again.Ill be getting one for all 3 of my daughters

I was happy to get my laptop today (Dell Latitude featuring Intel Core I5-2540M), that I had purchased from Target. It was anticipation worth waiting for. I installed Novabench to see that it got higher ratings than my current beast (HP HDX18-1180US), in which it did (thumbs up). I am currently putting in an SSD to see what results I will be getting from this equipment. Thanks Joy! Sincerely, Van Phan read more