I'm a hoping that this gets published because I know Yelp throws out bad reviews but this has to be reported. In fact I will be filing a complaint with the Better Business Bureau and we are seriously considering a lawsuit. A complaint has already been filed with Toshiba as well. We went to Zia at Reliance because Toshiba identified him as the authorized repair shop in our area. We needed the outer plastic case replaced on our daughter's laptop due to a crack. The laptop worked fine there were NO other issues. Not only did it take much longer than he originally quoted us & he did not replace a missing screw, it had some sort of glue or other substance dried all over the screen. Since he needed to order that and we needed to bring it to her at college we said we would bring it in over break. (Also one of the keys didn't work and the touchpad corner was coming up) After the next repair, it appeared to be fine, but he made some remark about hoping I had backed up the hard drive because he thought it was going. Turns out the hard drive has been fine, but the fan is going and making noise (there was nothing wrong with it before) Out daughter took it back to school and 2 days later in class it stopped working. The res-net at school looked at it and determined it was the monitor that he just replaced. If you plug it into another monitor you can use it. Not useful when you don't have another monitor and need it in class! Every time we took this computer to Zia at Reliance it came home with problems it never had. The receipt for the new screen does not have the computer serial number and model listed. I believe he knowingly used a bad screen. I believe he damaged the fan. I should have gone with my instinct to run when I first walked into his messy closet like store in the 1st place, but I was putting faith into the fact that Toshiba said he was authorized. I do not know how they determine that, I now highly question what that actually means. Now we are left with a laptop that we spent $335+ to repair that is basically a paperweight. Toshiba won't stand behind it and their repair shop. I will not walk into or ever send anyone to this shop, ever!!! Stay away if you value your electronics and go elsewhere. Also, don't ever buy a Toshiba, they are also useless. read more

Do not use this vendor. I took in two laptops for a $35 diagnostic. He promised to evaluate each computer and provide me with a repair quote. Instead, I get a call that he "fixed" one computer and that I owed him $125. That computer was not only not fixed but he said that he did not know how long nor how much to repair the keyboard. I paid him and took my computers and left immediately. I was so afraid that I would not get my two top end laptops back from him if I did not. Please stay away. read more

Zia has had my printer for 4 weeks. He says that he can repair it, but it's such an old printer, it needs a part from Brother and the part is on backorder, blah blah blah. I'm apparently getting a loaner printer from him today, so I might be editing this review. But actually the think that irks me the most is that I've had to call him to find out progress on my printer repair several times. i feel like I threw the poor printer into a black hole, and I'm trying to fish it out with fishing line. read more

Had a great experience--a very helpful, competent and trustworthy warranty laptop repair.

Honest, hardworking & experienced in all kind of Laptop, Laser printers & Desktop computer, easy location ( Off route 287/ exit 10) & even open Sunday. A proffessional with lots of knowledge ready to help. I will highly recommend Reliance Computer Services to have your computer, Laptop or valuable B&W or color printers Multi-function printers Etc. tune-ups, Also they supply original toners & other supplies within 24 business hours. read more

I would never recommend this place to anybody!!! I came into get my computer fixed, I ended up paying the diagnostics fee and then after paying him for something I already knew was wrong he pulled out a number off the top of his head to fix it. Eventually he ended up fixing half of the problem because I had to go home to find out he didn't even plug everything back in. Total waste of money and time read more

I have used the services of this company many times and have been quite pleased with it. They are very professional. The last time I went there, I was quoted a price, but it took much longer to fix my computer for no fault of Reliance, but they did not even ask me for more and when on my own volition decided to pay a bit more, Mr. Zia was quite emabarassed and I had to force him to accept it. read more