For 30 years now I've lived almost across the street from Santa Rosa Ave North 505 location. I…read moreremember when the truck first parked here, a couple years ago, Competition with our beloved one and only neighborhood taqueria located across the street. I tried the food truck a few times and while it's difficult to have someone answer the phone for an order, we finally tried it once or twice, especially when our usual neighborhood taqueria closed early. The truck's food was not bad, actually tasty, and average affordable taco truck prices. I liked that they use by default, whole beans and the salsa is tasty. I don't go out any to eat much these days, like i used to because everything is so expensive.
BUT when i do go out, i expect service and quality.
I only go out these days because I'm too tired to cook, not that i don't know how to, and BTW.. i cook all kinds of foods way better than your taco truck.
That said, here's why I'm not happy:
I knew I loved the shrimp tacos w/ chipotle cream sauce; last time i had 5 on a plate and it was great. This time the guy asked if i wanted the 2 taco with rice and beans, taco special. I thought, you know, i like their whole beans, I'll get that this time. I had guacamole added to tacos and asked for some grilled onion and pepper on the side. Plus i was ordering two regular chicken burritos that consisted of grilled chicken, whole beans, rice, cheese, and salsa. The whole order with tax n tip was $38.75
When we got it home and opened everything a few moments later, since i live so close, the burritos seemed fine, with the usual nice tasty Whole beans but this time my taco order was off putting.
I opened the box to find two of those teeny tiny tacos, each with just two shrimp, topped with pico de gaillo and guacamole (that i asked for), no grilled peppers and onion, the rice, and the weirdest thing, the beans came not whole, as expected, .
The beans were the consistency of a refried bean soup, like they added water, put through a siv or blender for a baby, and it was a gross pale color as If it had been blended with sour cream? And both the rice and beans had drops of sour cream or was it cheese (?) like someone had removed it after adding (?). And there were no chips. I thought let me go back since i just live here.
I went up to the truck and told the guy he'd forgotten the grilled pepper and onion, and chips. He handed the grilled veggies to me, but he threw me off when he said, oh we don't have chips, the trucks don't have them, only at our taqueria. Made me start thinking, wow, our long time favorite taqueria across the street always includes chips; sheesh!
Then i told him about the beans and he was surprised, asking, "did you ask for them as normally you get, the whole beans." I said no, i never would get refried beans, only whole and i like your whole beans. He says, I'm sorry that happened to you maam.... That was going to be it, but i asked, "maybe you can give me a small side of the whole beans?" He says, oh would you like to buy some? (omg we're talking 1/3 cup cooked whole beans for a Could be regular Customer who lives across the street. Where is your marketing sense?!) No thank you, just wanted you to know you got your beans wrong and I'm not happy with the refried bean soup you gave me. The people in the truck began laughing with each other, like a private joke re the beans. I didn't ask you to remake the order! Nothing. "Sorry maam", smirk, smirk. Not recommended unless you clarify everything with them and open your packages before you leave the premises.
When i got home I began eating my tacos but was grossed out by the rice and beans. I imagined it was probably someone else's order that was returned. Looked like the food truck tried to remove whatever that other customer wanted removed like sour cream or cheese. I started thinking they may have tasted it! It looked like they tried to give it to me ! I couldn't eat it.
There's no where to sit but your car and the ambiance is a parking lot. Be careful with your kids as there's a very busy street nearby and cars randomly driving in n out the parking lot.
See attached photos
