The ladies who run this store are phenomenal humans. Personable, knowledgeable, and professional-…read morethey embody everything you could want from a business. The staff came through for us after our dog chewed through one of my daughter's pointe shoes- we are so grateful for your help and really appreciate your outstanding customer service!

Great service! I called Dee's within an hour of closing to ask for some knee pads I needed for the…read morenext day and the woman on the phone was very kind and said she would hold them for me. I arrived at the store and was helped right away. I purchased them and was very satisfied with my experience. The customer service was awesome!

Stopped in today to look at jewelry. There in the case was the most stunning Tiffany diamond ring…read more Ruthanne was so helpful in humoring me and letting me try it on and walk about the store. I left without purchasing the ring, and called the store with questions on the ring. Taylor and RuthAnne were kind and answered all my inquiries. So I returned with my husband and purchased the ring. Thank you for your kindness. Love my new ring.

Boo! Tomato! Tomato! Nothing more annoying than making a trip to a shop only to find they can't be…read morebothered to update their hours. The door (as well as google) literally had the Sunday hours and then next to it was a piece of copy paper that said "Closed Sunday. See you tomorrow." Unlikely.

Beautiful boots, great specials and excellent customer service. If they don't offer the brand or…read morestyle you want, they will get it for you. I buy most of my boots from them now.

Listen, when I say wonderful customer service, perfect timing and incredible quality. I brought my…read moredaughter a pair of boots in the store but my boots had to be ordered since I was blessed with a big foot. The boot company (Double D Ranch) were able to do a custom 12 boot. This was a birthday present to myself and just got here a day after my birthday and I could not be more pleased. They have such a great selection of boots for the rest of you small feet people lol. Thank you so much

I bought my shoes on line and was able to pick them up at the outlet store. Was really easy to do…read more And I saved over $20.00 this way. The employee was very friendly and helpful. Over all it was a very pleasant experience.

I just came out of this store searching for women shoes. I received POOR CUSTOMER SERVICE. 3 young…read moreladies are working there right now Saturday 8.22.26 at 1156am. I walked in alone "Black Nationality" and 1 staff said good morning, and I said good morning back. No one assisted me nor asked me if they can help me. Minutes later a male and female walked in the store "Caucasian nationality" all 3 staff members turned to them, greeted them and asked if they needed help with anything...... They did not even tell them good hello back... I said WOW, WHEN I WALKED IN I DID NOT RECEIVE THIS TYPE OF GREETING, IT MUST BE THE VOLOR OF MY SKIN AND NONE OF YOU STAFF OFFERED TO HELP ME....I will be Yelping you all and calling corporate to report it. I have NEVER received this negative customer service and those 3 ladies should be reprimanded and sent to customer service classes.

Always help with a good fit the employees know about their product. Value is hard to comment on…read morethese are great shoes for better value buy on sale. All rounders are normally less and are very comfortable

Very nice people excellent shoes that is my whole wardrobe, i'm always greeted by name and I enjoy…read moreseeing the little puppy. He is so cute.

I visited TBC2 in Scottsdale and had the opportunity to meet the owner Chrissy. She has such a big…read morebright personality which was refreshing. Although I didn't buy anything I received so much help and attention from the store associate Ruth Anne - she's such a dear! Oh and how can I forget Makayla who also was very helpful in my browsing experience. I recommend shopping here; not only do they have fabulous designer pieces but the price point is reasonable.

While I have not bought anything from here yet, I am always refreshing their instagram stories to…read moresee if there is something I am looking for! The sales staff is super helpful and extremely friendly. I always feel super welcome by them and they're really good at reaching out to you if you're interested in a bag and you can't make it in! Love this place- hoping to find something i'm looking for soon!!

Bought an American straw at NRS in Wickenburg, but their shaper was off that day. I took it to…read moreJames at Cow Town and he did a GREAT job! Very pleased! Nice people and great service. BTW, if you haven't been to Cow Town- the store is HUGE. Lots and lots of inventory. Good cowboy brands and good prices.

Overall staff was nice. This place seems very clean and smells like leather. I used to work for a…read moreretail store and I got some anxiety looking at the hat section because there was so many racks that were empty and other racks that were over flowing. Overall it's on the expensive side and it makes sense because they are real cowboy leather items.

I've been wearing cowboy boots my whole life, and I've come to expect a certain level of quality…read moreand durability from them. Unfortunately, my experience with a pair I purchased from Cowtown Boots in Tempe, Arizona, in February of twenty twenty-four has been nothing short of disappointing. I was on a business trip to Arizona and decided to pick up a nice pair of boots while I was there. I had been wearing Ariats at the time, but I wanted something different and knew Cowtown made their own brand of boots. While I hadn't necessarily heard great things about them, I was familiar with the name and figured they'd be a good choice. Nine months later, I'm regretting that decision. The soles now have multiple holes, and the heel flaps are coming off. For context, I live on twenty acres in Montana, but I don't do heavy ranch work--these boots are worn for everyday use. Typically, I get about two of solid wear out of a pair before needing repairs. Seeing these fall apart after less than a year of light use is shocking. I reached out to the store where I purchased them, and they referred me to corporate. When I called corporate, I was essentially told there's nothing they can do--no warranty, no acknowledgment of the premature wear, and no offer to make it right. They did offer to re-sole them, but only if I paid out of pocket. I understand no one can guarantee how long a product will last, but to hear "that's just the way it is" after explaining my long history with boots and reasonable expectations was frustrating. It's clear Cowtown Boots isn't standing by its products or its customers. I'm writing this not to vent, but to call attention to what seems like a drop in quality and customer care. For a company with such a strong reputation in the Western wear community, I expected much better. I hope they take this feedback seriously and reconsider how they handle these situations. Until then, I can't recommend these boots--or the company--to anyone who expects reliability and customer support to match the price tag.

They had the belt in bigger size and was cheaper the amazon, for the same belt. Was good to stop by…read moreand take a look at a local store and see what it looks like in person.