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    Journeys

    3.8 (4 reviews)
    Closed 10:00 am - 9:00 pm

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    Photo of Jeremy J.
    1819
    6430
    75110

    11 months ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    7 years ago

    Helpful 0
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    8 years ago

    Helpful 0
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    11 years ago

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    Famous Footwear

    Famous Footwear

    4.0(5 reviews)
    0.4 miTCU/West Cliff

    Carlos helped us get in and out in less than 20 minutes. Got my son measured, explained the deals &…read morewas able to look up options at other stores.

    Update again - when I posted this review I was contacted by customer service who helped us locate…read morethe receipt from my MIL loyalty account. My husband took it to the Fort Worth store and it was a total 180. Different people were working. Everyone was super helpful and nice and he was able to exchange his shoes for a pair that fit. So impressed with how this turned out!! Thanks so much for your help Julie. This was a major success story and has made us a customer again!! ---- Updating - Customer service has reached out to me and is trying to help us with this transaction. I think we'll head to the store where they were bought though and ask them to help us This store is an utter joke! My husband was given a pair of Vans for Christmas and they didn't fit. He took them to the store in the box with tags in less than 2 less weeks after Christmas. We went in to get a new size and they immediately wanted to know if we had the receipt which unfortunately we didn't. They said they couldn't exchange them or give him any credit. He called his norther and she couldn't find the receipt so they were not able to do anything. The front desk person kept calling Cody, the manager to the front. Finally he came out. He was eating cookies the entire time talking to us and offered no understanding but wanted to argue with me that their store has one of the most lenient policies. Which I mentioned Nordstrom's he wanted to tell me Nordstrom's marks their products up. I felt the need to explain to him and show him how Nordstrom's actually price matches if they know it's cheaper somewhere else online or you can call them and have them look up a website to price match. Point being, severe lack of customer service and we certainly didn't leave with any desire to EVER return....to any location of th

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    Famous Footwear
    Famous Footwear
    Famous Footwear

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    Shoe Palace

    Shoe Palace

    2.1(15 reviews)
    0.0 miWedgwood
    $$

    Unfortunately, the customer service here was really disappointing. I came in simply trying to…read moreexchange a pair of shoes. There were two employees on the floor, and when I went straight to the counter, one looked directly at me but didn't greet me or ask how they could help. When I asked about exchanging the shoe and whether it could be ordered in my size, I was told "no" very bluntly, no explanation, no apology, no effort to help. It felt very dismissive. Later, after finding another pair I liked, I waited at the register while the same employee and I were literally looking at each other. I was told the computer wasn't on, yet another customer behind me was helped and checked out first. I was then told to move to a different register. Overall, there was a lack of basic communication, courtesy, and organization. I wasn't expecting anything special, just basic customer service. After experiencing this and seeing the existing reviews, the low rating unfortunately makes sense.

    Terrible!!! This place has you try on one shoe, if you like it they go get the other from the back…read moreand put your box at the counter for purchase. My 13 year old wears her shoes on day one to realize they are two different shoes! White, similar but DIFFERENT. We return to get the issue fixed and the "general manager" handled it horribly. He started off with "nothing I can do without the box and receipt"... even though the company made the mistake. The shoes were $170. When became frustrated, tried explaining what happened and how the store made the mistake the "general manager" showed his character/narcissistic side. I have never had a situation of similar. My kids were shocked. Very poor "manager" without any management skills. We will never be back, not that this store would ever want to see me again.

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    Shoe Palace - Store Front.

    Store Front.

    Shoe Palace
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    Red Wing

    Red Wing

    4.5(2 reviews)
    3.6 miWestern Hills/Ridglea
    $$$
    Established in 1905
    Family-owned & operated

    wonderful service and sneakers to top all sneakers! The ONLY place that carries P448. I didn't…read morecatch them during business hours, left a message on the web page **offered to meet me after hours** but unfortunately I had started my way home. I showed a photo of the shoes, purchased on Monday and had them on my feet by Thursday!

    Whoa. I'm not very skilled in the art of shoe shopping, especially "fine" shoe shopping. I had just…read moreenjoyed lunch at The Lunch Box - a super casual cafe, and so I was a bit surprised when this expensive shoe boutique was right around the corner from not-so-fancy lunch spots. Anyway, I saw a "75% Off" sign on Eisenman's door, so I was thinking, "YAY! Cheap shoes!" But no... These are designer shoes, duh. Kate Spade, Michael Kors, Robert Zur, UGG, Anye Lu (I'm pretending like I really know any of these designers). Anyway, 75% off of these shoes is still A LOT of money. Although, a pretty damn good deal for these pricey pieces, I suppose. Even though I didn't buy anything (since I was not mentally prepared), I enjoyed the short time I spent browsing. It's spotless inside; I felt like I wasn't supposed to touch anything, so I just poked a couple heels.The staff is extremely polite but they keep their distance - they don't jump on you as soon as you walk in the door, which is nice. Sale shoes are arranged by size, which seems a little weird for such a pricey place... that aspect reminded me of Marshall's... But they were discounted pairs, after all, so oh well. Gorgeous designer shoes, great sale prices, awesome staff, no pressure. PS: Fabulous purses all over the place!

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    Red Wing
    Red Wing
    Red Wing

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    Journeys - shoes - Updated May 2026

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