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    Shoe Palace

    2.1 (15 reviews)
    ModerateShoe Stores
    Open 11:00 am - 8:00 pm

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    Bought a pair of 65 dollar adidas for my boyfriend. He tried them on and we're too small so the next day not even 24 hours later went back to return them. Antrell was not helping and didn't want to do the return even though they had the tags, clearly unworn, receipt and box. We asked for the manager and they processed the return. Extremely rude. Don't buy shoes here as a gift for someone because if they don't fit they will give you a hard time returning them.

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    4 months ago

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    9 months ago

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    9 months ago

    Horrible online service. Can never get in contact with someone to return defective shoes.

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    3 years ago

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    2 years ago

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    7 years ago

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    Shoe Palace

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    3 years ago

    Nice shoes I bought like 2or 3 shoes from there they are comfortable shoes and nice stitching no fakes shoes there you will love it

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    3 years ago

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    12 years ago

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    Shoe Palace

    We have improved a lot since 2014. Please come back and see us soon!

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    6 years ago

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    4 years ago

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    4 years ago

    Great place good shoes just copped my self sum Air Force 1 all white and black for my brother and me

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    6 years ago

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    6 years ago

    Horrible store. Staff is very rude. Don't go here. Very disrespectful and Unorganized. I will never go back and I hope they close down.

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    12 years ago

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    Famous Footwear

    Famous Footwear

    4.0(5 reviews)
    0.4 miTCU/West Cliff

    Carlos helped us get in and out in less than 20 minutes. Got my son measured, explained the deals &…read morewas able to look up options at other stores.

    Update again - when I posted this review I was contacted by customer service who helped us locate…read morethe receipt from my MIL loyalty account. My husband took it to the Fort Worth store and it was a total 180. Different people were working. Everyone was super helpful and nice and he was able to exchange his shoes for a pair that fit. So impressed with how this turned out!! Thanks so much for your help Julie. This was a major success story and has made us a customer again!! ---- Updating - Customer service has reached out to me and is trying to help us with this transaction. I think we'll head to the store where they were bought though and ask them to help us This store is an utter joke! My husband was given a pair of Vans for Christmas and they didn't fit. He took them to the store in the box with tags in less than 2 less weeks after Christmas. We went in to get a new size and they immediately wanted to know if we had the receipt which unfortunately we didn't. They said they couldn't exchange them or give him any credit. He called his norther and she couldn't find the receipt so they were not able to do anything. The front desk person kept calling Cody, the manager to the front. Finally he came out. He was eating cookies the entire time talking to us and offered no understanding but wanted to argue with me that their store has one of the most lenient policies. Which I mentioned Nordstrom's he wanted to tell me Nordstrom's marks their products up. I felt the need to explain to him and show him how Nordstrom's actually price matches if they know it's cheaper somewhere else online or you can call them and have them look up a website to price match. Point being, severe lack of customer service and we certainly didn't leave with any desire to EVER return....to any location of th

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    Famous Footwear
    Famous Footwear
    Famous Footwear

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    Union Station

    Union Station

    4.0(6 reviews)
    6.6 miDowntown

    This place is so cool! It just opened up, I absolutely love the concept, it's a record store as…read morewell as a clothing and shoe store! The owner was so nice!, It's a black owned business, he's also a fashion designer as well as an artist! Walking in you automatically are in a daze with all of the record selection, now the records on the walls are not for sale, but they were really cool to look at. He has tons of artwork that are actually made by local artists. And all of the records that he has in the store or his own collection. He has old school new school, tons of varieties. A really cool store to check out. Located in Sundance Square, the store is also a clothing store! It is his own brand, he has shirts, shorts, women's sports bras women's leggings, his own sneakers! The design is out of this world! I can't wait to be back!

    I was met with such hostility and contempt at the store. My husband and I are avid record…read morecollectors and we had questions regarding the records and not once did the staff assist. The staff was doing selfies instead and made it very clear we were not welcome. I understand the need for marketing but when I asked a price for a record and the girl rolled her eyes at me to help that really made me feel so uncomfortable. Other customers were met with the same reaction and discomfort. If you are looking for a better place without met with contempt go to Doc records and vintage. They are so kind and deliver exceptional customer service.

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    Union Station
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    Shoe Palace - shoes - Updated May 2026

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