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Dover, DE

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Journeys

5.0 (1 review)
Closed • 10:00 am - 9:00 pm

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14 years ago

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Shoe Carnival

Shoe Carnival

1.0(2 reviews)
0.6 mi
•$$

I found a pair of shoes and asked a worker if she had a foot measure so we check his foot size. I…read morehad to find the gadget she had no idea what I was talking about and then she just stood there for over 10 minutes holding it. I just gave up and gave my son different sizes to try on until we found a pair that fit. Then when we went to check out the same girl was rude at the check out ( found out she was the manager), another young lady stepped up and rung us up so we could leave. Very Poor customer service!!

Actually had a decent experience when I first went to buy the shoes - BUT CONSUMER BEWARE - they…read moreare overpriced. My suggestion is to compare prices online. I recently went to return a pair of shoes and the girl working the front counter (Deajia - or something like that) looked at the shoes (with tags - brand new, never worn, still in box) and STILL had to call a coworker to see if I could return them because there was some 'dirt' on the sole; this has to be from me trying them on in their store becausd I never wore them after purchasing. I found the same pair online and found I'd paid too much. My advice to management - train your employees properly and teach them some customer service...especially Diajia (again, I know I am butchering the spelling). She was emotionless and inconsiderate. I was going to look around to see if anything caught my eye, but after experiencing the customer service - never again; I left without looking. I went somewhere else. Got my refund after confrontation. I would steer my family and friends away from this place.

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Shoe Carnival
Shoe Carnival
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Journeys - shoes - Updated November 2026

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