We came on a Saturday afternoon for lunch and most parties were celebrating one thing or another. I…read moreimagine the restaurant would be more enjoyable during the summer on the rooftop. There is no kids menu so I ordered the cheapest thing I could find for my small human-Swedish pancakes. I had the lobster roll while hubby had the Aussie steak and eggs. The lobster roll was pretty standard but wasn't amazing. It was small and didn't have any other sides. Service was spotty. We had to ask a few times for water and felt like we were forgotten at times. Let's be real. RH Oak Brook is a beautiful restaurant that is mostly for the vibes.

My husband and I visited last Saturday to celebrate a special holiday, and I want to start by…read moresaying the ambience is truly an 11/10. This restaurant is absolutely beautiful. The solarium atmosphere is stunning, the fountain is charming, and the greenery is lush and thoughtfully curated. From a design and aesthetic standpoint, it's incredible -- easily one of the most visually appealing dining spaces I've been in. The food was... good, but uneven. We started with the cheese and fruit platter, which was delicious and well done. The Caesar salad, however, missed the mark for me. And not because of the dressing -- it actually seemed like the lettuce had been freshly washed (which I appreciate), but it was still holding a lot of residual moisture. Unfortunately, that excess water diluted the Caesar dressing and left the salad soggy. That said, the croutons were to die for -- and that's saying something, because I usually hate croutons. For entrées, my husband ordered the salmon and I had the lobster roll. The lobster roll was excellent -- fresh, flavorful, and adding the caviar was the perfect touch. The salmon was cooked perfectly and tasted good, but it was nothing memorable. To be completely honest, it felt like something I could (and likely have) made at home. Well executed, just not special. Where the experience really fell apart for us was the service. Our server was absent for much of the meal and rarely checked back in. After we finished our entrées, he returned to clear the plates and apologized, explaining that he had been speaking with his manager. While that could be true, I spent many years working in the food service industry, and it's hard for me to understand why a manager would pull a server away from an active table for a prolonged conversation. Maybe that's what happened -- but regardless, it was a significant miss. Between the soggy salad, the standard salmon, and the spotty table service, I don't think we'll be returning. There are simply too many other places where a $200+ dinner feels more justified and better executed. I truly wanted to love this place -- the setting alone almost won me over -- but unfortunately, the overall experience didn't live up to the atmosphere.

Walked around for approximately 20 minutes and no one greeted me or offered me help. There were at…read moreleast 8-10 people working there just sitting at their desks. Very rude and unprofessional.

We met Cara, who is no longer with Arhaus last August to buy quite a bit of furniture-family room…read moresofa, kitchen table & chairs, kitchen counter stools, dining room table & chairs and 2 area rugs. She forgot to order our dining room table, which has an 8 week delivery and we were hosting 40ppl on Thanksgiving with no table and this was Nov 16. I had to prove from emails that she forgot to order it. They didn't believe me that I would order a house full of furniture, 8 chairs and no table. Anyway, they were able to get it delivered in early December which was fine. The quality for the price is terrible. Our kitchen table delaminated and lifted. The table base was separating from the wood. We had the table replaced 3 times. And when I call the store for help no one calls me back. Crappy customer service on top of it. My advice-stay away! Plenty of other high end stores to buy from. This isn't it!!

Country French décor from wall paper to furnishing for home, interesting coffee table books…read more Pleasant sales staff. Quality products. Moderate - high prices.

Came to the OakBrook location to return an item purchased online and was told they wouldn't take…read moreit. I was also not greeted. Also called the main number to submit a complaint about the service here. Item was over 600 dollars and will not be shopping here again. So long Ballard

Beautiful Crate and Barrel location at Oakbrook Center. They even have a restaurant -- The Table…read more We recently placed an order at C&B so we weren't really here to buy -- just browsing at the coffee tables. Then we went out in the balcony and sat on the outdoor furniture. It was a lovely end of summer Saturday afternoon and it was so nice to be outside.

First, let me start my review by saying that I have been a happy Crate and Barrel customer for many…read moreyears, going back to their original store on Wells Street in Chicago (yes....I am really that old). Their stores have always offered great design and quality at an affordable price, and I've I've always had great customer service. The issue I am having with Crate and Barrel now is a glitchy transition to Imprint that handles their branded credit card. I first received a digital virtual card and then received the physical credit card. The problem I've been experiencing is syncing the account to access my rewards. I tried to place an online order in early January and saw that I had rewards dollars available but they never appeared on the checkout page. I was logged into both my C&B account and my Imprint account but all I saw was this message: Redeem Reward Dollars Not seeing expected Reward Dollars? Sign into the account associated with your Crate & Barrel Visa Signature® Card. I finally called customer service and I was on a phone call with an agent for close to an hour while he worked to help me. He had to escalate the call to another person who was finally able to resolve the problem. While I was able to redeem my rewards for that purchase, I now see the same thing happening. My Imprint account shows rewards dollars available but my Crate and Barrel account shows nothing. I've read several other negative reviews from customers having similar issues since Imprint took over their credit card. I want to remain a loyal and happy customer but it should not be this difficult to make a purchase.

Sigh. After stalking an asymmetrical mirror on the west elm website that I REALLY want to buy for…read moremy bedroom, I decided to go to the brick and mortar at Oak Brook Mall in hopes of being able to buy said mirror in the store to avoid paying $200 in shipping costs (the mirror was on sale for $99 for context). I was excited to find the mirror I wanted on display in the store when I arrived, but incredibly disappointed to hear I could NOT buy it in the store, but would have to order it online and pay for the shipping. Needless to say, there's no way I'm paying more in shipping than what the mirror is worth, so I was feeling pretty sour. West Elm still has all the pretty things, so I decided to make the drive worth it by browsing. They were having a crazy sale the day I visited, and I was able to pick up three really, really cute ceramic vases for my new house for only $20 (and they were pretty large) so I left feeling slightly less sad. Overall, it seemed like this issue was beyond the sales associate's control and they did their best to help me find some other items during my visit.

I thought this was a nice location and the store looked great. Lots of families, teens, were in the…read morestore trying out all of the couches. They had a bunch of side tables in many styles, reasonable prices. This visit prompted me to go to the website, I may come back to purchase.

Go see Mary Ryan in Arlington Heights. Upscale and stylish furniture. Rugs, recliners, dining room…read moresets, and beds. Go in take a look picture it in your home. These days I'm in furniture shops trying to figure it out. If You are not under pressure, it can be fun. And, I know what an ottoman is. Yeah, I'm bougie...

We bought a table from their oak Brook location and after being in the house about 6 months the…read morepaint started wearing down and becoming sticky/tacky. I reached out and was told it I had to pay a $50 dollar tech fee for someone to come out and look at it so I was like a long as they are going to take care of the issue. The lady assured me this was the case I repeated several time and it is a recorded phone call so I agreed. When the tech came out he agreed the table was messed up he would bout in the service and I'd get a call. They called and told me it was going to cost 2500 dollars to repair! I asked for the manager to listen to the phone call as I was assured if I paid the table was under the warranty. Anyway, they did not honor what I was verbally told even though you could literally run your nail on the table and the paint was peeling off. Quality is very poor I'd bring my business elsewhere.

I have been a Room and Board customer for over 25 years. The upholstered furniture, custom…read moreslipcovers, and other furniture have held up beautifully, and are still in use. High quality, well made furniture, all made in the USA. Plus, check out the outlet (Oak Brook) for some good deals.

We love Room & Board furniture. Every room on our house has pieces from this or the SF store. We…read moredon't get tired of it, the design and quality are great. Service is unparalleled. I am not affiliated, I just like good, solid design furniture that lasts.

SO despite reading all of the horrible reviews, I went ahead and bought their sofa. The couch was…read moreour favorite after testing out over 15 couches. We received it after 3 months. It's the Haywood sectional, has removable cushion covers and comes with pillows. Pros: amazing quality, easy delivery. We upgraded to the memory foam cushions which was worth it for us. Tons of options and really comfortable yet firm and feels durable. Cons: in store staff seem miserable...I was mostly ignored when I walked in, they try to avoid you at all costs, which must be a commission thing. I worked with Diana, who was great, and I'd only ever work with her again. She seemed overly busy, store seems short staffed. Sofa is expensive even after many "discounts" All in all, happy it worked out for us and I do recommend if you're a patient person willing to invest in a sofa. I will keep everyone updated, would love to give this store the benefit of the doubt. Our estimated delivery was 10 weeks (mid December.) and we received in January.

I was concerned about the customer service at this company, I lover their furniture and took the…read morechance. I am happy to say we took delivery of our new sofa and chairs, everything arrived in good condition, delivery went well. Everyone working at the store were friendly and made the experience so much fun. I however did not have to deal with the customer service side of the company so I cannot comment. We will be back to complete other rooms in our home.

It is a great furniture store!…read more And I am so happy to setup my first home with all the furnitures bought from them. They are so patient , and helped to show me the great value stuffs for each item of my furnitures. And great service when they delivered and setup every single piece of the furniture in my place. Thanks very much.

I received exceptional customer service with great pricing and value, I highly recommend you visit…read moreto the store, you won't be sorry...... I'm confident you'll find what your looking for! Best Wishes, Kim

I have been going to this store since I opened my pool the first time - loooooong time ago! Last…read morenight I went to pull out my equipment for this season and found my pool vaccuum would not charge. Dang it. I had to get the pool open the following day (today, Sunday), and no delivery would be here in time. I called this store and got Ray close to closing time. I had him find me a similar vacuum to what I had and he put it aside for me. I told him I would be there at 11am on the dot today to pick it up. Doors were open, staff was ready and I got my vacuum. Great store, great staff, everything you need is here. Thanks guys!!

Horrible horrible customer service! We bought a patio umbrella last year and used it for the second…read moretime last week. As I was opening it, it broke from the center and fell with tilting the table. I contacted customer service right away and they refused to cover claiming it as wind damage. And it was not that windy that day at all :( This is definitely a safety hazard as it is very heavy and luckily did not fall on us! I emailed them twice with the pictures and they said next time get wind insurance. This is a terrible experience and I am not buying more from this place. Getting my umbrella from Costco now with their excellent support.