This place is AMAAAZZZING!!! I placed my order a couple weeks in advance and it was ready on time!…read moreNo issues whatsoever. I had it personalized AND with no judgement, DONE! It was my 35th and I was very pleased with my red velvet black frosting cake! Services were the upmost the place was very clean with homey atmosphere. Nana's also had on hand many varieties of cakes, cookies, pastries , muffins and cake pops! There New location much bigger and right around the way from their old location. Make your order !You will not be disappointed!

My fiance and I went here to get some baked goods for the upcoming Christmas party that I had a…read morecouple of weeks back. In addition a birthday cake for my daughter who turned 30. We pulled in and it appeared dead. No cars or customers. The day we went was a normal work day. It was open. We walked in and no one was behind the counter. And in the counters were no displays of their baked items. I checked the closing time thinking that they were cleaning up for the day earlier but it was to be open for another couple of hours. We waited for about 10 minutes to see if anyone was gonna come out. I yelled "Hello?" a couple of times. Nope. We left. Ended up going to Jewels bakery instead. Ugh.

Custom ordered sugar cookies for my mom's birthday. They are hilarious and so cute. It made our…read morecelebration even more special. Thank you!

Super bummed to have to make this review. I've used this bakery a hand full of times, but 3 in the…read morelast month due to my normal bakery being booked. I actually planned to start using this as my main bakery, but sadly I won't be using them anymore. I wanted a cake that was 50 servings and was quoted $250. Understandable, they work hard and deserve to charge that. Unfortunately, that's not what I wanted to pay for this cake so she recommended changing it to 25 servings & adding cupcakes for $175. I agreed (even though I did get a 25 serving cake for $65 3 weeks ago.) I understand this cake was 2 tiers and more detailed. With the addition of cupcakes I understood the $175 price. However, it was $175 for only the cake- not cupcakes. Ok, even though that wasn't how it was quoted fine, we'll just provide our own cupcakes. So she then told me the total and it's $186 (or something close to that.) That's with tax I was told. So why was I ever told $175 in the first place? Also, I'm not 100% sure, but pretty sure that all of the other "quotes" I was given from them was what I paid each time. Not a different price later. I understand tax- that's not my issue. It's the not saying things clearly. It was very misleading to suggest changing to the smaller cake & cupcakes for $175. Then, before I decided against the additional cupcakes she said it would be $225. I asked why would I do that when it's basically the same price that it was to begin with with the original cake I wanted. She in an annoyed with me voice let me know it was $25 less & that she wasn't trying to rip me off. It don't think she was either, but she definitely wasn't clear with pricing, seemed to have an attitude towards the end & didn't seem to value my business which is super unfortunate. I try to have loyalty to any service that does a nice job and is consistent & I get many cakes- probably averaging 1 or so a month. I also always recommend whoever I use when people ask. Unfortunately, this will be my last cake from Two Whisks Bakery & my recommendation will probably be this story instead now. I do want to note the lady I dealt with the last 2 times was not the same as today & she was lovely. Sad I won't be doing business with her anymore. I know the struggle of small businesses & word of mouth advertising and it's unfortunate how this situation ended up.

They were suppose to do a cake it was planned and they turned around and tried to say I canceled it…read morestole my money and did nothing

Ordered 2 1/2 doz regular (same price as the specialty ones) cupcakes with black frosting for a…read more50th Birthday party that cost me $61.00. YIKES!! Had to cancel the order 7 days prior to pickup because of COVID. No refunds. They didn't tell me that when I opted to pay for the order in full instead of just a deposit. It's also not posted anywhere on their website. Store credit only. So be aware, because they don't share that until you are screwed.

Wow! This place is amazing! They have a wide variety of sweet treats that you can bring to any…read moreparty and not worry if the people will like it or not. The people working there are friendly, offer tips on what is good, what tastes like what and are generally happy people. I guess they work in happy retail so they would be. Who can get upset buying cupcakes?! Yes, they're a little pricey but its worth the money. Ever eat berkots bakery items? If so, you'll be happy to pay these prices. Its a nice treat that is priced perfectly to avoid morbid obesity.

MOIST & Crumbled with every bite. Good quality cake I tell ya! Pick up my little princess cake for…read moreher birthday. Her all time fav chocolate chocolate chip!! We've done Nothing Bundt Cake every year. It never gets old! Love this place!! Must go and try at least once!! You will thank me later.

A great place to stop for coffee and baked treats when driving to O'Hare or Chicago from Champaign…read moreUrbana.

My mother turned 100 y.o in November. Since I live in Michigan and she lives in K3 I needed a…read morebakery that would work with design, delivery, and FLAVORS. We called and talked to Sam and explained our situation. She listened to what Mom wanted in flavors, the level of elegance we wanted, and told us she would get together with staff and come up with some designs. Well...we chose a 3 tiered cake with the following flavors: Chocolate cake with chocolate mousse filling, white cake with strawberry mousse, and strawberry cake with strawberry cream cheese filling. The decorative element was simple but reflected the fall flowers that Mom loves...and then Sam suggested we do a Victorian type decorative element....she knew best. The cake was the best thing of the day and everyone at the party commented on how moist and flavorful the cake was. I had a piece of each...the white cake with strawberry mousse filling was in the top 3 of my favorite cakes. This definitely the place to get an elegant cake at reasonable prices. Thanks so much, Sam. You and your staff made that party pop!!!!

Jeez...just as bad as Walmart. My fiancé gets her meds at their pharmacy and I thought, ok...lets…read moreget a few things before we leave. Who wants to go to more than one grocery store in one evening right? Well, we eventually did. We didn't have much, around 20 items. Where are the cashiers? Why are the staff so unfriendly and inconsiderate? Its like a game to them. I loaded up my items on the conveyor belt. Cashier did NOT like me putting 2 cans of soup on top of each other. I was trying to save time since she was not moving the belt at all. There were a lot of people behind me. When she said in a negative tone, "We don't stack these like this." I then said, "I wouldn't have to if you had the belt going, there are a lot of people behind me." She gave me a dirty look and started to check out my items really...really slow. I did not give her the satisfaction that it bothered me, although it did. And I think it bothered those behind me as well. Convinced my fiancée to find another pharmacy. I am done with that place.

I had a problem my last shopping trip with the mperk coupons. I left some feedback on the survey I…read moregot about my shopping experience. A few days later I got a phone call from the store manager. He offered to reimburse me for the coupons that hadn't worked. I told him it was fine, but I appreciated his call. He ended up putting some reward points on my mperks account! Fantastic customer service!! Also, the door greeter there is one of the best around. Good customer service is rare these days. It's nice to have a local store where it still exists, thank you!