I had a confirmed appointment that I had book weeks prior. I came to the office, the doctor saw me for literally 5 minutes, and said I was done.
I was shocked and asked why they're not doing at least a cleaning. They said it's complicated with the paperwork with the insurance because they are switching office locations.
I asked the doctor why didn't they tell me prior, and she just said, "Oh the receptionist forgot to tell you"
THE RECEPTIONIST FORGOT TO TELL ME!
I took time off work to be seen for 5 minutes, and the only excuse they gave me was that it's complicated with insurance and the receptionist forgot tell me.
While I understand they could get busy with preparing to switch offices, they could have at least
- Not confirmed my appointment (that was booked many weeks prior)
- Cancelled my appointment
- Given me a courtesy
If they had done that, it would have been okay. But they didn't. This is no way to treat another person.
It sounded like they were trying to cut corners and trying to not deal with more paperwork given their busy schedule, which I would've understood, but instead of letting me know before I went to their office, they never let me know and they sent me away after 5 minutes.
The doctor also asked if my previous dentist is male or female. Why does that even matter?
Very unprofessional. I do not recommend. read more