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Joseph Rafail

5.0 (1 review)
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Services - Joseph Rafail

Car brokers

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2 years ago

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Payless Car Sales

Payless Car Sales

(6 reviews)

My life has been complete ruined because I trusted a sleazy car salesman by the name of Ernie…read moreWright!! STAY AWAY FROM THIS PLACE!!! June 7th I went in with a check from my bank for 22k. I walked the lot looking for sticker prices. As I returned I was met by Ernie asking could help me. I'm certain he could see the frustration on my face and smell the desperation on me. We began a conversation of him asking what I needed in a vehicle. I told him I needed an SUV but the Cherokee was my dream and that I did not need a lender. Just a good car. Me, my daughter and my infant granddaughter sat there for 8 hours as he "worked" to get the deal done. When the sale was finally complete and I had keys in hand I wanted to connect my phone to the SUV before I pulled off. All of a sudden the touch panel was acting crazy. I went back into the dealership to tell him. He said it was no big deal and they would have someone look at it Monday. Over the next few weeks he dodged my calls and texts as I tried to see when they were going get the touch panel repaired. On June 30th the engine light came on. I text and called Ernie. His response to me was that the engine light could only be on because of the touch panel. Ernie gave me his word that the SUV was freshly serviced and there could be no engine issues that this was definitely a sensor/computer issue due to the touch panel. In addition to the engine light being on, the remote start and start/stop function stopped working. On July 1, I took it to get a small free diagnostic test to find out the engine had a misfire and the other issues "could" come from needing a new starter or alternator. When I went in to show Earnie the diagnostic he again said that these issues were from the touch panel and when they get it repaired if that did not correct the issue they would have their mechanic look at the engine. Within, the next week the SUV ran hot. Upon checking the coolant reservoir I found oil in the coolant, an indicator that a head gasket is blown. Upon reaching out to Earnie he was rude and insensitive to me and had no intention of honoring his promises of repairing or replacing. There are other details to this story but too much to text here. To me the worst part is he came to me on that first day representing himself as a man of God saying he was just sitting at his desk praying for a sale. As a woman of God I trusted him. He even shed some crocodile tears as we were signing all of the papers. They have done little to rectify this situation. This man saw me with my daughter and new grandbaby knowing I have a family to care for and he had no regard for our life. I am now stuck with a loan for 22k that I can not repay. I have no vehicle to drive because the repair estimate is over 7k. I am a Gig Worker so with no car I have no money. Earnie knew all of this as well. Due to this my family has been separated because of eviction. I am now homeless. Thank God someone took my daughter and her baby in. But I regret the day I ever considered doing business with these demons. DO NOT EVEN LOOK IN THE DIRECTION OF PAYLESS THEY WILL SELL YOU A LEMON AND THEN ACT AS IF YOU DONT EVEN EXIST. SAVE YOURSELF!!!

Excellent Service! The only reason I chose 4 instead of 5 stars is that the 5 star reviews seem to…read morego directly into the "not recommended" category. Seriously Yelp!, what's up with that? They have 13 4&5 star reviews that are squished down into the not recommended category and only 3 negative 1 star reviews recommended. Something's not right with that so seriously everyone make sure to check out the collapsed reviews at the bottom that have fallen into the not recommended category. NOW ONTO MY REVIEW! My family has purchased more than 7 cars from Ty over the last 15 years. 2 or 3 for my Mom, 2 for my sister, a spare older car for emergencies (so we never had to get a rental while one of ours was being worked on etc.) and I just purchased my 3rd car from Ty, Jamie and Trey today. I couldn't be more pleased! I was in a difficult situation being upside down on my car I wanted to trade in, which I bought from Payless 3 years ago. I can't give away my secrets but these guys WORKED to find a solution for me. Jamie seriously went above and beyond and spent well over an hour going over the numbers to find a way for me to trade my car in and leave with a newer car but not pile on the negative equity I still had on my previous loan. When my dad and I went in to meet with them we were not optimistic about the situation, but Jamie said Ty told him to take care of us and "make something happen". Everyone certainly delivered on that as I drove away the very next day in my 2018 Dodge Journey leaving behind my poor beat up 2014 Equinox in parking lot. The Equinox served me well but when I worked as a home hospice nurse and then doing Covid nursing, I really racked up the miles on it and put some wear and tear on it. There was no way a large dealership was going to be able to do what the guys at Payless did. They wouldn't have taken the time or made the effort! Go by and see them and see what they can do for you!!

JTs Kia

JTs Kia

(120 reviews)

I would love to give a tremendous appreciation to the service team especially Carl. They had great…read morecustomer service great communication and timely service. I was greeted at the door with big smiles from the team. I really felt the joy of the Carl happy to help. Carl was amazing up front and honest which rear.. JT Kia great job on hiring Carl and your service team! Sign Tiawanna Johnson a extremely happy JC Kia customer!

After seeing that this dealership had the used car I was looking for, I called and spoke with a…read moresalesperson named Tristan. I explained that I felt the car was overpriced because I had been comparing it with several others. She told me I could come in to try to negotiate. When I arrived, there were three salespeople standing outside. One asked if she could help me, and I told her I had just called ahead. She took me into her office; however, she never offered her name. She took my information and then disappeared twice for extended periods of time. She asked if I wanted to complete a credit application to see if I qualified. I explained that I wanted to see the car first. She eventually brought the car around, opened the door, and asked what I thought. She did not offer a test drive--I had to ask. , She said I could only drive it to the dead end because the car had not yet been detailed. When I returned, I told her I did like the car but once again explained that it was overpriced and that I had $5,000 in cash. She said she would need to speak with her sales manager. When she returned, she told me that he wanted to speak with me directly. When I went into his office, he sarcastically asked if I was "trying to get a car with an engine," and another sales representative laughed. I again explained that the vehicle was overpriced due to its excessive mileage (233,000 miles). He asked if I wanted to finance, which I clearly stated was an absolute no. He then looked up the car and said it was coming up at $4,600, but with taxes the total would be $5,500. Once again, I explained that I only had $5,000. As a result, the dealership lost a deal over $500. Combined with the unprofessional behavior and overall experience, I would advise others to proceed with caution.

Joseph Rafail - carbrokers - Updated May 2026

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