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    Joseph R Martinez, MD

    2.3 (3 reviews)
    Open 8:00 am - 5:00 pm

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    Ask the Community - Joseph R Martinez, MD

    Advanced Pain Care

    Advanced Pain Care

    2.0(5 reviews)
    1.6 mi

    I had a procedure scheduled for the Tuesday after a Monday holiday. I had been on the…read moreschedule,waiting in pain, for two months. The Friday morning before the procedure, at 6:15 AM; i received a call telling me that they had not received the records from my previous physician and the Dr. Hellman did not know on which vertebrae to perform the procedure. They asked me to get the records from the previous physician or they would need to cancel my appointment and reschedule it another 2 months out (all because their employees did not follow through with their responsibilities within the appropriate time frame). I expressed concern that I would not be able to obtain anything they could not, especially at such a late date, the Friday before the holiday. I would have happily provided anything they requested had they let me know what they wanted when I had time to deliver it. Their mistake, the patient's problem to fix? How do you feel about doing work someone else is being paid to perform? The procedure was a nerve ablation, but nearly a month afterward, I am still having a great deal of pain in the same area. The procedure follow up appointment was attended by the nurse practitioner and not the doctor. I explained to her that I was still having pain and asked was there anything more they could do to reduce the pain. She told me that the doctor might be able to do a steroid shot or two, but that was all they could do. She said the doctor could perform the same procedure on my neck if I was having headaches but there was nothing more that could be done for my lumbar area. Not sure I'm eager to try new procedures with these folks at all! I DID NOT GET WHAT I PAID FOR and there is no consideration or accountability for wasting my time and money. I am retired, without Medicare, and my copay and coinsurance payment was about $500 dollars. I actually missed meals to pay for this procedure. I am still not able to do what I need to be able to do because of the pain. No referrals, no concern, no duty of care. They are too busy to care, and shouldn't be given the opportunity to try, On top of all that, despite paying what I owed up front, the patient portal is still showing my part as unpaid and owing more than a month after the procedure. Given what I had to do to cobble together my payment, that's an absolute slap in the face (again, someone do your damn job). A very nice receptionist in the front office kindly attempted to reach out to their billing department but was unable to get through to them. That receptionist earned the one star that Yelp requires me to give this practice!

    Do NOT go to Advanced Pain Care for pain management you won't get what you need! After a month in…read morethe hospital for wound care I destroyed my left knee and couldn't walk on it and was out of pain meds and had to push my next appointment out until I could figure out how I was going to get to the appointment. They refused to give me enough pain meds (week's worth) until I got in the following week! I am in so much pain but they don't care! Save yourself and go anyplace else!

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    Joseph R Martinez, MD - rhematologists - Updated August 2026

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