Yoldaş looks absolutely beautiful after her grooming appointment!…read more Thank you for taking such wonderful care of her. Your patience, kindness, and attention to detail truly show in your work. She came home looking so beautiful, clean, and happy! It's such a relief to have a groomer who genuinely cares for every dog as if they were their own. I highly recommend your services to anyone looking for a caring and talented groomer. Thank you for another fantastic job!

What makes this especially disappointing is that I have trusted Groomingdales with my dogs for…read moreyears. Now, all of a sudden, I am being told that "Chico has been biting"--yet no one ever mentioned these alleged previous incidents to me. If this had been an ongoing problem, why wasn't I informed after the first incident? A groomer previously cut off a year's worth of growth from my Goldendoodle's mullet without my permission. Although I received store credit, that could not replace his hair. Then Chico received a butchered haircut that did not resemble what I requested. When I picked up my dogs Friday, I specifically asked how they behaved. The gentleman only discussed my Goldendoodle and never mentioned that Chico had allegedly bitten Amy. No one contacted me when the incident supposedly happened. I only learned about it after calling Saturday to discuss Chico's haircut. During that call, I apologized directly to Amy. She initially apologized for not documenting the incident in Chico's notes but later claimed she had documented it. When I asked the owner to show me the notes, she refused. Those conflicting statements and her refusal to provide clarification made me seriously question whether the documentation existed. Despite the alleged bite, Amy still scheduled Chico for a trim to correct his haircut. However, when I arrived, the owner suddenly announced that Chico could not return because no one wanted to work with him. She also accused me of not being genuinely sorry, even though she was not part of Saturday's phone conversation and apparently did not realize that I had only learned about the incident during that call. If the bite was as serious as they later portrayed it, why wasn't I contacted immediately? Why was nothing said when I directly asked how my dogs behaved? Why was Chico still scheduled for another appointment? And if he had supposedly been biting "multiple times," why was I never told throughout all the years I brought him there? They acted as though I denied the bite, which I never did, and asked whether I wanted to see the video or pay Amy's hospital bill. I asked them to review the Friday pickup footage and Saturday's recorded phone call because those recordings would show that I apologized, never denied the incident, and was telling the truth. I feel the decision to refuse Chico only after I returned for his corrective trim was a reaction to my complaints and the store credit they previously issued. No one there seemed able to handle direct communication or accept accountability for their grooming mistakes. Instead, they became defensive, contradicted themselves, and attacked my character. I understand refusing service because of a legitimate safety concern. What I do not accept is withholding information, giving conflicting accounts, refusing to show the alleged notes, scheduling a corrective appointment, and then treating a longtime customer disrespectfully for asking them to rectify their mistakes. Unfortunately, I would love to recommend but after my last 2 experiences I'd warn against it.

At first, I was hesitant to try this business but after going here for several years, I have…read morethoroughly enjoyed it and will miss it after we move.

Looking for a new groomer due to a move…read more Groomers took their time with my shih-tzu who is normally friendly, she was shy in the beginning of her service, her groomers did an outstanding job on her coat. Besides the tricky parking situation, Will return

I live near this salon and it was recommended to me by a friend. I am so glad I found this hidden…read moregem! My dog is a large doodle and I was paying nearly $200 every time I got her groomed in addition to groomers always opting to shave instead of taking the time to comb out mats. I am so happy with the pricing, service and attention I receive here. TM is fabulous!

My Boston terrier just needed a quick bath, nail trim and gland excrement and they were amazing…read more Professional and clean facility. Affordable and Not a long turn around time to come back to pick him up.

Liz did an amazing job with our 12 year old Pyrenees mix!…read more She has a lot of arthritis and does not like to be touched on her back legs. Liz was kind and patient with her. She can out of the van looking 10 years younger!! Highly recommend!! Communication was easy and our appointment was on time.

Liz, with ZOOMIN GROOMIN never disappoints! She is mindful of my aging pup…read moreand is gentle and always makes him beautiful and comfortable! I love the curbside service at my home so my precious boy is never put in a cage. Ten Stars!!

This place has been renamed to "9 Tails." Super affordable, amazing groomers! I paid only $60 for…read moremy 5 month old Goldendoodle and he looks amazing!

This place is great! Called to make an appointment for a wash, trim cleaning & nail cutting, they…read morecould squeeze us in the same day.The workers were so nice and friendly, I could tell they would take good care of my pup. Less than hour later he was ready for pickup and looked so happy, the workers did a great job. He smelled so good, nails were short & the trim was great. Cash/check only, with a really fair price of $40 for everything & he also came home with a cute bandanna! I will definitely be returning here and I highly recommend you take your fur babies!

Our 1st visit of what may very well be many. Mr. Maurice &…read morehis son Nyzir gave great service to my FurBaby! this is our 1st rather short cut, but I believe I'll learn to love it. My baby seems very relaxed and unbothered Two very important observations I need to see when leaving My FurBaby in the hands of another. I'll be back again The shop has items for sell to include misc treats, accessories: like leashes, vests, collars, harnesses... You just gotta come see for yourself!!! Tuesday thru Saturday 8 am to 3:30pm Make an appointment they fill up quick!!

So I'm a 10+ year veteran of this establishment and I absolutely love them. They're hands down…read moreamong the best in the area. When you find great service you got to lock them down and be ready for the long haul. They did recently move from their Rodman avenue location into a bigger establishment and with this new location the parking is also bountiful. On top of their great grooming services they also sell some really nice high-end dog food along with accessories. They know my pup/old man by name "Stewie!!" If you're looking for a dog groomer that has stood the test of time check them out you will NOT be disappointed. THANK YOU POODLE PALACE. Proud Customer

Absolutely loved this groomer, and so did my babygirl Coco!!! First off, they do not crate your dog…read morewhile they wait, which is fantastic. I got a video update on how she was doing, which was reassuring. Her groomer Lyndsey took great care of her and was very patient and understanding, being that Coco is only 6 months old. She gave her a great groom. The shampoo they used smells amazing! Coco is still fluffy and smelling good (and it rained yesterday too!!) So take your fur baby here, and their paws are in great hands

Took my pit bull mix here for an all day daycare while I was at work. It was her first actual day…read more(aside from the temperament test which I was told she did fine) and was told that my dog was being an instigator with another small dog, which I understand because she can play rough, and that she had her ears pinned back (as a pit bull she always has her ears relaxed which is pinned back, giving them that seal look which can be seen as an example in the photos) and that she was "not a good fit for them." I asked why they had small dogs with the bigger dogs and was told "the small dogs are too rambunctious to be with the other small dogs." I was told that staff had to break up my dog and the small dog and she was put into a kennel for the rest of the day but the dogs had never gotten physical. I pick my dog up and she has scratches and bite marks on her tummy and no one had called and told me. I called them and they said that they had no idea but that my dog was still welcome to come back. Never coming back here again.

Port Rover has been the best daycare for my Duke. He loves it. He gets excited soon as we turn on…read moreairline and he realizes that he is heading to his favorite place. They have also done great with grooming him. They do not charge for every little thing like another chain daycare has. You get reports and pictures each day your pet attends. Staff are wonderful. They have opened a new location in Churchland as well. I highly recommend them for your babies. They treat them with so much love!!!

The people at port rover truly are caring and kind and will take great care of your baby. I've have…read moreamazing experiences at both of their locations. My dog loves being there and I wouldn't ever entertain taking her anywhere else. I'm so, so grateful we have this place in our area.