They love all of the dogs, they remember their names and are genuinely kind And receptive.

The total care package for my doggie was outstanding. I highly recommend Happy Tails and I'm completely pleased

I'm going to let our dog Sinbad write this for himself: "I start whimpering and crying with joy an entire block away from Happy Tails. Once I realize where I'm going "wanna go to camp??‽" I lose my everlovin Cavapoo mind. Seriously. Swimming playing with dogs big and small, everyone knows me by name. I'm basically a rockstar here. Can't bark enough great things. read more

My 18 mo Berne doodle loves going to Happy Tails!! And I love all the pictures they post of the fun he had. We have been going at least 2times a week since Aug The staff are very friendly and helpful. I appreciate the flexibility to drop off any day without always needing an appointment. We have also done several overnights and have been very happy with his care while there. read more

My dog loves coming here. He will literally get so excited as we come up to the building. He has stayed here for overnight stay and for doggie daycare. I have a very high energy dog so it is very impressive to pick him up from doggie daycare and come home to see my dog Just collapse and nap the rest of the night. Their pricing is amazing as well which makes doggie daycare an actual affordable option. All the staff have been nothing but amazing and very nice. I definitely recommend coming here. If you look at the picture of my dog, you can tell he definitely recommends them as well! read more

Happy Tails Resort - Koda enjoying Happy Tails Resort - Pet Groomers Near Me - Norfolk, Virginia

I have used Happy Tails for 4 months now as a day care and for boarding our furry family member and have nothing but great things to say. It has always been a wonderful experience from drop off to pick up. Our dog knows when it is time for the fun and is excited the moment we arrive. Very clean and safe environment for both small and large breeds alike. I highly recommend Happy Tails Resort as a place to bring your pup! read more

I have been regularly taking my puppy here for daycare over the past month, and have had nothing but positive experiences. When I drop him off in the morning, all of the staff know his name, and he can barely wait to get off the leash and get into the daycare area to play. Since he is still a puppy, they have kept me apprised of any behavioral issues that they notice that I've mentioned that I'm addressing at home. Overall, I recommend Happy Tails to anyone with a social dog, and can't speak highly enough of the staff there. read more

I'm not sure how there could be any less than five stars for Happy Tails. I would give 6 if that were an option. All I have to do is ask Mika and Betty if they want to go play with their friends and I know that they are always excited to go. I take them for the day when I'm busy and we don't have a second thought calling to reserve boarding for when we go out of town. It's obvious that they love all of the dogs like they were their own! read more

Happy tails is the best! Let me start off by saying it's hard to find people to trust with your fur babies to treat them like their own. Our boy quickly fell in love with everyone there and runs in every time he gets there. Everyone is always so kind and helpful and we feel safe knowing he is in good hands. Happy tails has become like a second family to us! read more

Happy Tails Resort - Pet Groomers Near Me - Norfolk, Virginia

It would be great to let new customers know when the evaluation starts, instead of blaming me for not asking. I specifically asked if a reservation was required and was told to just walk in. Because of that, I have to send my dog back and late for work. Great job! read more

Great place! My golden Cooper gets super excited every time we bring him here. He's like our child and we've only had good experiences so far! read more

Your dog will not want to go home!! The staff here is amazing, they treat the dogs like their own. There are different groups for different sized dogs and they make sure your dog is comfortable. If your dog likes to swim, they even have a pool! Best dog daycare in the area!!! read more

My Niece Hazel love coming here! Happy Tails Resort is patience, gentle and attentive. Highly recommended.

So far so good! I have taken my girl to Happy Tails Resort three times now. They love her there and she always has a ton of fun! Took her to boarding and can't wait to go get her. read more

Happy Tails Resort - My girl Harley May - Pet Groomers Near Me - Norfolk, Virginia

This is truly a happy place for dogs. It is clean and sanitary and the staff are so kind and clearly love their furry friends. My dog has been going for over a year and absolutely loves it. The boarding is also phenomenal and easy. read more

I am very torn here. We bought a package and have consistently brought our pups the past three months. The staff is extremely sweet and have great customer service. My pups are very spoiled there and are always tuckered out. The pups did end up getting kennel cough there but the staff handled it wonderfully and even offered to help with the vet bill. My only negative to say is that the past five times they have went, they both come back wreaking of urine. I did ask about it and was told that when they mop up the urine there is some still left on the floors that my dogs could possibly run through or roll in. As my dogs have been to many daycares, I have never seen them interested in rolling or going near pee or have I had this experience before. Aside from the stinky yellow stains on their paws, face and bellies, all in all they are very happy pups when they go but they do require baths every time they go which is a down side. read more

Happy Tails Resort - One of the yellow feet - Pet Groomers Near Me - Norfolk, Virginia

Unlike other dog daycare places in Norfolk where daycare consists of your loved one being stuck in a cage and just going out for the occasional walk, Happy Tails Resort provides a wonderful and safe experience for your dog where they are neither caged or leashed and have access to both indoor and outdoor facilities. I take Nefer here whenever I can for half days because I always get up late but if you can, I would recommend dropping your dog off early for the full day daycare service so you get the max value out of it. You can drop your dog off after 7 am and pick them up before 7 pm. That's 12 hours for $25 bucks which results in $2 bucks per hour! read more

Happy Tails Resort - Pet Groomers Near Me - Norfolk, Virginia

The stars don't lie! This place is a godsend. I have two Shiba Inus who LOVE going to Happytails, when we turn the corner to get on the street they start whining out of excitement, that says a lot. I love them because they are so willing to help in any situation. My husband and I missed our flight one time and wouldn't be able to pick up our pups, they were so accommodating and relieved my stress right away. They are pretty good about not making you wait too long on the phone as well, even though sometimes they can get busy, it's never a long wait. They know my dogs names by heart and that means the world to me. Not to mention they usually post pictures on social media of the dogs and I just love that. I recommend this place 110% read more

I would like to give this establishment 10 stars please. My GSD has been boarding at this facility for about a year now maybe a little less. Either way I love this place. Oh and my dog walks with a limp almost everyday at home, I baby him, give him treats and love on him more than normal...I'm thinking he is faking because when we get out of the car to go to boarding...his limp is all of the sudden gone. My dog doesn't even say bye or give me a kiss he goes straight to the back to play. The ladies who work here are 100% amazing, sweet, kind and I can't suggest this place enough. read more

We love Happy Tails! We never thought we would find a place where we would be comfortable leaving our super senior special needs dog and high energy crazy puppy. We tried another kennel prior to Happy Tails based on some recommendations and were really disappointed. Luckily I found Happy Tails on FB through one of their shared swim videos and thought we'd give them a try! So glad we did! The front desk staff is so nice and after the first day of daycare, knew my dogs by name and what their special needs were. They are very accommodating and seem to almost always have availably for my last minute boarding (my husband is military and I travel to meet him often) The dogs get their own space when they board over night and I know they are well cared for! Jana is so friendly and honest when I see her. She's always interacting with staff and clients in a positive friendly manner. I just love this place and will be sad to move in the spring! read more

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My girls have been going there for three weeks now and we are so happy so far. My girls come home tireddddddd and that's the goal. We have been paying very close attention to if they are excited, or uncomfortable in the morning when we go there (because if someone was being mean to my husky - she would make it known that she didn't like it there) but every morning we have 2, very excited babies!!! I wish they had live cams but hopefully one day. read more

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We love Happy Tails! More importantly, our dog Poppy loves it. It helps her run off energy, socialize with other dogs, big and small, and she's so excited to jump in the car now because she knows what's waiting for her. Cherry on top? The staff are amazing: helpful, responsive and clearly invested. read more

I LOVE THIS PLACE!!!! I take Tucker, my loving Pitt Bull, to Happy Tails a couple of times a week while I'm at work so she's not home getting herself in trouble. Jana and her staff are amazing, they always greet us with a smile making us feel welcome. I was at first a little nervous about taking Tucker to Happy Tails because she has separation anxiety and I was afraid it would cause some kind of aggression, but Jana and the girls won her over and now I can't leave for work without her trying to go with me. Another great thing about Happy Tails is they take plenty of pictures and post them on Facebook so you can see how happy your dog is there during the day. I can't stress enough how wonderful Happy Tails Resort is, they're the best thing that ever happened for me and Tucker. read more

Happy Tails Resort - Tucker @ Happy Tails - Pet Groomers Near Me - Norfolk, Virginia

I have a golden doodle and a Shitzu. The golden doodle has grown up at Happy Tails. We started at their first location, on Granby, which they very quickly outgrew. He is now almost a year old. His two litter mates from other homes have grown up at Happy Tails too. I have always appreciated the one on one attention my boys have gotten. My doodle learned to swim because if this attention, and affection. And as importantly, my entire staff and I enjoy the daily photo posting, which often give us all a great laugh. Every time I visited happy tails I was always very comfortable with the dog:people ratio. My boys get excited every time they go "to school". This was not the case with several other facilities I tried throughout the region. We were so excited when they moved to the new, larger location, and offered boarding. I have met several of the owners of other day care "kids". One Woman was so thrilled to finally meet my golden doodle as her dog is generally seen with his head in my dogs mouth. She thought it was awesome, and has that pic as her screen on her iPhone. We never thought that to be vicious...how ridiculous. One thing about Happy Tails that I personally found differentiated them from others...they all seem to know the personalities of each dogs that attends camp. And, for those they do not know, they seem to observe them more closely so that they can be proactive in ensuring the safety, and overall fun experience, of all the kids at camp! I love Jana and the staff. They are always friendly and very helpful more than I can ever express in writing. The place is huge, the pool inviting, and overall Happy Tails is immaculate. I am sure that at any business, including the one I manage, if one looks for fault it can be found. But why? I trust them with my boys without question. The happiness and safety if my pets is important. And I, and the boys, love Happy Tails. read more

Happy Tails Resort - The best Doggie Pool in all of Tidewater is at Happy Tails - Pet Groomers Near Me - Norfolk, Virginia

I really love how kind the staff is. They take great care of my dogs! I trust that the staff will take care of them! My dogs love to swim in the pool and always come home happy and tired. GO HAPPY TAILS! read more

We cannot say enough about the staff and facility at Happy Tails. Our corgi has been going to doggie day care since he was 10 weeks old, and we credit the wonderful people of Happy Tails for his happy demeanor and socialization. I travel frequently and love that they post pictures of the dogs on Facebook. Seeing our puppy happy and playing makes it much easier to leave him. I know he's in amazing hands. read more

Happy Tails Resort - Pet Groomers Near Me - Norfolk, Virginia

I'm a former employee and when I worked there, I was the only employee in the back with anywhere from 50-70 dogs at a time. There were a lot of dog fights when I worked there. See if you can get their current employee count and schedule to ensure your dog is being well supervised. Not a bad place overall, but the danger of being outnumbered is definitely scary to me. I believe its 11 dogs per person? I was definitely outnumbered, I know that. read more

They take good care of Rocky when I'm away. How can I email to see how he's doing? I'd also like pictures of the facility, rather than just dogs, as I have never been given a tour. read more

We recently took a trip to Florida and had our dog boarded at happy tails for 6 nights. She had only Gone twice before for a half day camp so this was the first time we left her since she was born. Our experience overall was great and the staff is Friendly. I wold venture to say that pricing is a little above average compared to other places we checked into but it is convenient and in our neighborhood. I will say that our puppy has been sleeping for the last 24 hours since we picked her up so apparently she was playing pretty hard.the photos they post online are a nice touch so you can see how your pet is doing while away. read more

This place is the best you can possibly find. I have been taking my dogs there for 4 1/2 years. I do not worry at all when my dogs are there, and anyone who knows me knows I worry about my dogs all the time. They have incredibly high standards and make sure all of the dogs are up to date on their vaccines and interact well with the other dogs. My dogs sing with glee as we turn onto 46th St. They cannot wait to get out of the car. They clearly love Happy Tails and most of all Jana the owner. They come home happy and tired. They are responsive to any needs or special requests. My Lagotto Romagnolos get to swim with other small dogs. Having a place where they can swim and burn off excess energy is amazing.Every day is a party. I look forward to seeing the pictures and videos to brighten my day. They even get Santa Pictures. Their groomer does an excellent job as well. read more

FAVORITE DOGGY DAYCARE! We are originally from Colorado and we wish they could move back with us this Spring. We live in the Greenbrier area of Chesapeake and continue to drive 30 minutes just to take our boys here. In the summer they have lots of water activities, a big pool and plenty of fun toys. My bulldog gets tired throughout the day and they have always been proactive in letting him nap to make sure he doesn't get overworked. All the staff has been wonderful. They do fun things like luau's and pictures with Santa and dress up days for various holidays. I love that they continuously post pics everyday so I can see my happy pups! Their prices are great. I pay half for my second dog- you can't beat that. Jabba and Fenton will miss them this summer!!! Best daycare around. read more

This resort is absolutely amazing. They are always very kind, respectful and certainly provide the best care for our Pup. He loves spending the day here to hangout with all his friends. We can't even say "Happy Tails" in our house or else he goes CRAZY. I think the biggest win for this facility is when we had our dog stay there for two weeks. This was the first time we have ever put our dog to stay overnight somewhere other then our house. We were able to call and get updates, look at their Facebook for the crazy pictures of him and they made sure to provide the correct diet to him while we were away. Absolutely amazing. read more

This is the one place I can leave Maddie and know that she is cared for in every way. Thank you Happy Tails for everything.

I have 2 very happy and energetic Huskies, Sophia and Dakota. They LOVE their vacations at Happy Tails. It has become a home away from home for them :-) it is such a wonderful feeling to know that our babies are so well taken care of when they're not with us! What's even better are all the videos and pictures of them having a blast while we're gone! They don't seem to miss us at all :-) which I'm not complaining because I know that when they are at Happy Tails they are being loved and are having a blast! And on the plus side, when they come home they are exhausted! read more

Happy Tails Resort - Sophia and Dakota visiting with Santa at Happy Tails! Thank you!! - Pet Groomers Near Me - Norfolk, Virginia

O man. So sad I had to do an update like this but I would not be doing my readers justice if I didn't so here it is. Jana and the team had a great philosophy: Limit the number of dogs and have a high human to dog ratio with free play time. They have the added convenience of a vet and grooming station there; not to mention a pool too. However, I had brought my dog there for well over 6 months and was a huge champion (as you could tell from my previous review) until 3 strikes happened and I had to tell them that I would no longer bring my dog there and no longer recommend them. It's really quite unfortunate. Anyways, so here is the brief story. I had first noticed my dog throwing up every time he came home from the Happy Tails. He wasn't just nauseated. He threw up pieces of toys. Not just soft stuffing or anything, but hard plastic. When I initially brought it up with them, they were adamantly denying that that could have happened. Fine. I give everyone another chance. Then the second time happened about 2 weeks later. They laughed when I told them when I had to bring my dog to the vet and merely said "O, your dog just eats everything!" It really doesn't matter whether he does or doesn't. If your philosophy is to have someone watching them all the time, then you should be sure to be stopping them from eating a toy that would have taken at least several minutes to down. If I brought a baby to daycare and they ate something there and choked, would they be laughing and say that my baby likes to eat? No, they would be scared to have their pants sued off. Ok. I'm a nice guy. I gave them a THIRD chance. This time was by far the worst. My dog was there and was able to ingest an entire tug of war rope toy. I'm talking about a foot long rope with a knot. I came home one day with him vomitting and having diarrhea everywhere. He was rushed to the hospital and had to be checked out and slammed with a myriad of tests before he was cleared. They said he could have died as eating that much string would strangle the intestines. Guess what. I called and do you know what the person on the phone had the gall to tell me? "Well we simply don't have enough people to watch ALL the dogs at one time." Wow, what a long way this place has come from when I first met them. I was so eager to promote them and this is how they treated us and other customers from what I'm reading. Too bad. Use caution. read more

FOR DAYCARE ONLY: This place is great. I kind of want to hang out here with my dog. The staff is genuinely interested in Roby and tell me how handsome he is (duh) every time I pick him up. They have indoor and outdoor space, a pool, and staff who seem to give the dogs a lot of attention. Every time I pick my pup up from daycare they assure me that he is happy and well taken care of. First, he is always exhausted. Second, they mention something he did that day to let me know they pay attention. For example: "he played with the big dogs today! his confidence is really improving!" This is wonderful for me, because I always want to know how my best friend is and what he's doing. The last time I picked my Robydog up, the owner, Jana, told me that she got some great pictures of him playing. All I had to do was check out their facebook page and I saw my pooch in several pictures running with the other dogs and jumping with a crazy look on his face. Nothing makes me happier. I do wish the prices were a little lower, but they are competitive with any other doggie daycare in the area. read more

I was extremely happy with my grooming experience at happy tails. I booked my puppy's appointment the day before for 9:30 am. We dropped Kirby off at about 9:25. They took him right in and I was so happy with his haircut when we picked him up not even two hours later. He looked beautiful and fluffy and everyone in the waiting area wanted to pet him. The price was reasonable and the staff was very friendly. We will definitely be back! read more

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The staff here is unbelievable! They treat my dog so well, everyone knew her name after the first day. I love that she gets to go in the pool and enjoy her day here. Nothing but friendly people and great service. You and your dog will honestly love it here. We pull up to happy tails & she's jumping for excitement before I even open the door. read more

I'm not sure why my original review from July 2011 has been filtered but Happy Tails has made my Chocolate Lab very happy. Our temporary home here is without a pool and we've been bringing Ghirardelli and Dizko (our little alpha mix) to HT since they opened their Granby location. Once 46th St opened we started boarding them there. Our dogs have never been mistreated, never came home dirty, have never came home sick or vomiting. The only thing they are when they come home is EXHAUSTED! Our two dogs have always been socialized so we've never had an issue with their behavior. I have never encountered a rude person there and if they told me that one or both of my dogs had been on time out I would know it was deserved. The staff there has always been welcoming and my two dogs are ecstatic once we hit Colley and they know where they're off to. I have been recommending them to my friends since day one and will continue to do so. My dogs are my children and I don't trust them with just anyone. read more

This is one of the harder reviews I've had to write. While I really like Jana and the concept she has for her business, we had so many problems there that I can't recommend them with good conscience. What I will say is that when we went in to talk about the numerous concerns and missteps we felt had taken place, Jana took the time to really listen, gave a sincere apology, and refunded the remainder of our package deal. We wish them the best of luck, and feel saddened that we were a part of the "growing pains" of a new business. read more