ATROCIOUS CUSTOMER SERVICE!!! Go somewhere else!
I waited over two weeks to write a review in hopes that the owners would rectify my experience, but they have made it clear that customer service is not a priority at Four Paws Inn! They may think that they have a strong clientele and do not need to satisfy every single prospective/recurring customer, but word of mouth gets around and it is not looking good!
I visited Four Paws one afternoon as they were getting ready to close. It was about 15 minutes to close and I was denied any information at all. No questions answered, I was treated as an inconvenience and was told repeatedly by the front desk clerk that 'if I didn't like her answer, well, there was nothing else she could do to help'. She continued to repeat herself in a very rude and sarcastic manner, the amount of time it would have taken to answer my few questions. I was not asking anything unreasonable and did not want to take much of their time. I just wanted to find out about their services so I could bring my puppy in for day care and training. I also brought documents for them to have on file to facilitate daycare check--in next time I came to drop off my pup. I explained that I came a long way to get to them and had spoken to someone on the phone, they still had a few minutes until they closed, but she just wanted me gone. Her responses or denial of any information did not bother me as much as her awful attitude, so I asked to speak with a manager, who also refused to speak with me. Had she been respectful, I would have returned the next day. I do not ever want to deal with someone like that, especially if I am spending my money for a service!
The next day I spoke to the 'manager', Caitlin, who claimed to be the 'daughter of the owner'. Instead of focusing on how she could rectify the awful experience I had, she just continued to defend the awful lady I dealt with. She insisted that the lady had been with the company for many years and I would just have to deal with her nasty attitude if I chose to bring my pup. I asked to speak with the owner and was denied. Not ONCE did she ask if she could answer any of the questions I had during my visit. She was just full of excuses. Caitlin appears to be a terrible 'leader' so I am not sure how her training sessions reflect.
There are other choices in doggy daycare and training to put up with an organization that clearly does not appreciate customers or problem resolution. This is apparent by some of the reviews on their page. The 'founder' of this organization, P.J. Reilly should be ASHAMED at how those she trusted to take care of her customers and animals are driving her name through the dirt! And from past reviews, it seems that they treat pets with the same lack of respect they do their customers.
My recommendation for a dog daycare: Great Neck Doggy Day Care. I came here for an option closer to home, but I will drive the extra mileage for a place that not only cares for the pets in their care, but their customers as well!!!!!!!!!!!!!!
UPDATE AFTER RESPONSE: Thank you Lisa Marie J. What a shame, because had I spoken to you (the owner) like I requested numerous times, things could have turned out differently. I waited on your call over TWO WEEKS before submitting my review!
Your response although late, is gracious and night/day difference from my first two interactions. It is not what it is said, it is HOW IT IS SAID. My experience is based on my first impression, which prevented me from experiencing your services, like I so desperately wanted to. Just think of how many others may have experienced the same, but left with no feedback, because according to reviews from other sites, customer service at the frontlines of your business appears to be an issue.... read more