Looking for a new groomer due to a move. Groomers took their time with my shih-tzu who is normally friendly, she was shy in the beginning of her service, her groomers did an outstanding job on her coat. Besides the tricky parking situation, Will return read more

Great experience for my puppy. I highly recommend them to anyone with a new addition to their home.

They always do exactly what we ask for. Their haircuts grow out amazingly and stay look so nice.

Just took my 2 dogs there, both weigh 50-60 lbs. Got the whole package for both of them. Dropped them off, got a call an hour later saying there were ready. When I picked them up they both smelled amazing, their fur was soft and clean, hair brushed out, paw pads were soft and trimmed up, nails trimmed, and looked amazing. They even gave them bandanas which I always love! And they are reasonably priced! read more

I have been here multiple times to wash my dogs using the DIY. amazing place, great service! read more

I've been taking my dog here for over two years and I think it's wonderful. The staff is always super friendly and helpful. The self-serve baths are our fav. My dog, Jack, leaves happy and squeaky clean. read more

Lucky Pups Pet Wash - Pet Groomers Near Me - Chesapeake, Virginia

I have been taking my dogs here for about a year now and have never had any issues. I have a large Coonhound mix and a small beagle/doxen mix and we love their "2 fur Tuesday" promotion, meaning 2 self washes for the price of 1. The self was includes a variety of scented soap, special scrub brushes, multi-nozzled hose, a face wash, ear cleaner, towels, blow dryers, brushes and a complementary perfume puff to get your pup looking and smelling squeaky clean. They also offer Dremel nail trimmings that I love although my dogs hate. I know they offer grooming services as well although I have never used them. read more

Lucky Pups Pet Wash - Pet Groomers Near Me - Chesapeake, Virginia

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I'm disappointed in paying $90 for a 15 pound dog to be shampooed and cut down! Ive been coming here for years but yesterday will be my last! I came to pick up my dog and the girl who groomed him was gone and the guy at the counter said $90. I called back today asking why I paid so much they asked me was he matted. NO he wasn't I get him groom about Every 3 weeks . but I'm done here ! I guess my pup and I wasn't as lucky as the sign. thank you for that outrageous price but I'm done read more

My dog was abused there. When I call to attempt to talk to the manager, I keep getting told that she's not there. The groomer cut off a large chunk of a large mold, made one deep cut on her leg, and about two smaller cuts. They hid her abuse and lied when I picked her up. Unfortunately, I did not see the signs for a couple hours after I picked her up. In addition, customers should pay attention to what they actually charge your credit card versus what they ring up on the cash register. The groomer told me it would be $70 and when I saw the register showing $65, I asked her why the difference. She was, without telling me, charging me $70 but keeping $5 for herself. I had already given her a tip. read more

I was hesitating if bringing my labrador mix here to just get a bath & deshedding cause he's the sweetest but he's very scared and nervous of a lot of stuff. At pick up we notice that he had a bunch of other dogs hairs all over and he also was still a bit wet. But was not until today (1 day after groom) we were cuddling and I just notice this big skin cut on his leg. I understand accidents happens but why couldn't they notify me upon pick-up and instead I have to find it by myself, obviously they will have notice it happen is pretty big enough. Also why or how it got a cut? We didn't ask for a haircut. read more

Lucky Pups Pet Wash - Skin cut at groomer - Pet Groomers Near Me - Chesapeake, Virginia

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I have a bigger girl, and while we are working on her weight loss journey with our vet, she needs some grooming help. I had taken a long time to finally reach out to a professional groomer because it can be hard to find a place that has cat experience in a dog world. Make no mistake, I love dogs too, but a lot of groomers mostly advertise dogs and so this review is for the cat owners that may also need to find someone. I was very happy with this place and their cat groomer knows what she is doing. I know a cats personality and how they handle a situation can play a huge part in the success of the experience but even over the phone I could tell that the groomer (who's name I wish I could remember!) knew it can be a delicate process. She explained in detail how it could go and that it could be more than one appointment depending on how my cat responded to getting her nails trimmed and they would take it slowly from there letting her get accustomed to the environment etc. So I went in knowing that it may need to be done in more than one appointment. However, I was so happy to be able to bring her home smelling so fresh, and feeling so soft and fluffy. I was informed she was vocal about her displeasure but tolerated everything so that was great. She is napping away peacefully as I write this. I should also mention that everyone is very friendly there too! I hope this review helps a few cat owners out who are in need of the extra help too. read more

Lucky Pups Pet Wash - Pet Groomers Near Me - Chesapeake, Virginia

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Seriously, greatest place ever for your bathing needs. They have an entire selection of shampoos and the staff is so incredibly friendly. They also give the babies a little bow or bandana at the end which is just the icing on the cake to me. Love it! Update: I've taken my pup to get groomed because I loved them from the first bath and I could not be happier! read more

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Hot mess, walked in and interrupted someone eating breakfast at the front counter. She couldn't find out appointment even though we received two confirmation texts. It didn't help that she was competing with someone else for the computer. After finding us on one screen but not another, she went back to ask. Turns out two groomers quit and instead of making arrangements they just took those two groomers of the schedule. Needless to say we will be looking for a new groomer that respects our dog and our time. read more

Very good job washing and doing my dogs paws. Really nice people. Got my buisness from now on

We love this place so much! The tubs are nicely sized and the staff is friendly and helpful. For a dog bath diy everything you need is supplied for you. I wasn't quite sure how to properly wash my dogs face and Allison showed me and provided a special tear free face wash. She was washing a rather large dog and showed compassion and care that made us feel comfortable that I could use drop off bathing next time and I'm certain my beloved 4 legged family member would be well cared for. Cherie Hebert Spisak read more

Lucky Pups Pet Wash - My darling Gypsy getting her oatmeal bath. - Pet Groomers Near Me - Chesapeake, Virginia

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Great place to take the pups for a bath! Staff is very friendly and helpful! I was thrilled we were able to get in for baths on a late Sunday afternoon for both dogs! Both dogs left clean and happy in under an hour! read more

Lucky Pups Pet Wash - Pet Groomers Near Me - Chesapeake, Virginia

I was so impressed today when we picked up our golden doodle and our golden retriever after an appointment to be bathed. They look better than they ever have and I will definitely use them from this point forward. They paid so much attention to detail and went above and beyond to make them look spectacular! So impressed! This is how small business's are successful - by giving you more than you expected! I am sold and will be a loyal customer for Biscuit and Moses from now on. read more

Lucky Pups Pet Wash - Pet Groomers Near Me - Chesapeake, Virginia

This place is terrific and situated very close to Bark Park so my dirty dog park Sundays I get a freshly baptized dog. You go in and are greeted by the owner's kids or the friends all cute little moppets with very pleasant, helpful attitudes. Refreshing! I do the DIY bath every time we're there. There are different size tubs, i.e. you have a peanut size dog they get raised tubs and a ramp to climb in. The big guys get the floor bath. They provide all the wash supplies, with a selection of shampoos, combs, clippers, shedders, etc. And of course a big plastic apron to keep you from taking a bath. They post your pets photos on FB, you get a punch card for your visits to equal a free one, they keep a groomer there and offer full service washing if you don't want to. The water comes from a powerful handheld shower head that could neuter a dog if you don't check the pressure first. And the blow dryer is also very powerful, could pin a chihuahua to the wall, it's also pretty loud, that freaks some dogs out. The charge is by size, mine is med, and she costs $16+tip. Since I'm a veteran of bath houses (the dog kind) and I want this business to succeed, I'll offer some suggestions: Clean out the tools after each dog, all 3x I was there they had fur left in them. Same goes for drains in the tubs. Put your shampoos in easier to dispense bottles, those things are way too tight to be fussing with when you have a reluctant dog you need to control-condiment bottle would probably work great. Give ingredient info on the bottles of sundries. Have a wastebasket in each stall for cotton balls and other trash as well as a hamper for the drying towels. All in all, we love this place. read more

LOVE LOVE LOVE this place...same day service. Great customer service! Great grooming! Haven't tried the self service yet, but I can't wait to take my big Newfie boys in there and give them a bath myself! read more

Lucky Pups Pet Wash - Pet Groomers Near Me - Chesapeake, Virginia

First I want to say that I'm so very pleased about the care that was given to my dog Ava. Ashley did an amazing job! I would definitely recommend this place. Affordable and they don't take all day. read more

Lucky Pups Pet Wash - Pet Groomers Near Me - Chesapeake, Virginia

I took my arthritic, senior pup here for the first time. It had been quite some time since her last bath. WOW!!!! The young lady who bathed my old girl did an amazing job. My dog got the "de-shed " treatment and the results were incredible. Her fur is soft, shiny and smooth. I will definitely go back there. It was worth every penny. read more

I'm not from the area but while visiting I brought my moms dog here. We've never taken our dog to a pet wash place, so we weren't sure what to expect, neither was the pup. They were so kind and patient. They grinded his nails down (which was not an easy task) and helped us out with the washing and drying. Definitely will be returning. read more

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I had a good first experience at Lucky Paws during the week. I took in 3 dogs, groomed 2 myself and let them do the 3rd. The dog they did was wonderfully groomed and I was happy to have found a groomer so close to where we live. The 2nd time was a fiasco. I scheduled two dogs for a bath and groom. They told me the first available appointment was a Saturday, so I took it. The shop was chaotic and I should have left and rescheduled. Instead, I left my 2 dogs. They told me 2 hours. Almost 3 hours later they called and said the dogs were ready. When I walked in the shop, they immediately went and got my male, who is a busy teenager and handed him to me within touching distance of another whole male dog. Bad idea. I pulled him to the side, while they got my poor deaf girl out of a "drying cage" where she was cowering. She is the happiest dog in the world and I was extremely concerned to see how shut down she was. Before I could even touch her they were asking me how she looked. I told them I hadn't had time to look. When I put my hands on her, her neck and behind her ears were so wet that the bandanna and her collar were both soaked. She was matted behind the ears and at the back of her neck. When I called their attention to this they said they would dry her some more but she hadn't liked the dryer. I have *never* had trouble with her and a dryer before. While the girl began to get her set up on a table, my teenager is pulling and barking and it was again a chaotic scene. I told her to forget it, I would take her home and take care of it myself. I pointed out that my male had mats on the inside of his thighs and they advised me that was the "sani area" and they didn't do that. It is NOT part of a sanitary trim. I was very unhappy that they charged me full price for the groom. They replied that they said they would fix it if I waited. I'd already waited nearly an hour longer than they said and changed my schedule to allow for the pickup. I told them they should have gotten it right BEFORE they called me to pick them up. So I took my dogs home, again observing how shut down my sweet white dog was and wondering what the hell they did to her. When I put her up on the grooming table at home, I realized that they had only blown her dry partially, and not combed her out at all. I am an experienced groomer and I know how a coat looks when its dried and not combed. I combed mats and lot of loose hair out of her. The same with my male. They charged me $94 for this fiasco that I had to spend about 45 minutes correcting. I sent photos of the hair and mats I combed out of them via email and asked that the owner contact me. The owner, Karen Brown, did call me and basically made a variety of excused as to why this happened, up to and including that a bath and blow dry did not include grooming. Having had such a great experience the first time, how in the world was I supposed to expect that my dogs would not be groomed like the first one would? I told her they did a good job on their feet and asked for a partial refund for the rest, which she refused. She would rather have bad reviews online than refund $60. They just did a lousy job and did not own up to it. I will never take my dogs there again. If you have long coated dogs, beware. I wonder how many matted dogs are running around out there because their owners think they were groomed when they went to Lucky Pups. read more

A much needed facility for the Western Branch/Portsmouth area. The set up for self washing your pet is very easy to use no matter what size dog you have. We had no problem bathing our 115 lb mastiff. Friendly owner, clean facility and reasonable prices. A great place! read more

Took my small dog in and the hot water would go up and down scalding her three times even when the employees set the water temp, I wonder how long this has been going on because the said they have had problems for a while and was waiting on a new hot water tank sometime in the next week, I know if you go to home depot or lowes you can have one the next day read more

Love this place. I come here about once a month with my big dogs and they love it. They have many different shampoos and the staff is great. read more

I have never used a self wash pet facility before, so I wasn't sure what to expect.I have 4 standard poodles, so I usually have them groomed or bathe them in the tub at home which is a real pain! I had cancelled my grooming appointment, due to the storm, but my male poodle really needed a bath. I stopped in and bathed him, and blew him dry, and was very pleased with the whole experience! Two days later, I brought in poodle number two, and had an equally good experience read more

This is easily the greatest place to pamper your dog, and I don't just say that because they've got great services and friendly staff but because you can choose to bathe your dog yourself and although it sounds intimidating the staff is so helpful and really walks you through the processes if you need help. If doing it yourself isn't your thing you can always have their great team of bathers to do it for you. I love lucky pups because it gives me the options but also because i am able to bathe my dog all by myself which I have grown to love doing! The groomers at lucky pups are truly great and really make sure that you get exactly what you want. One groomer in particular that I always go to is Stephanie she makes my baby look so good and I love her bubbly goofy personality! Truly a great place to bring your fur babies. Also a side note that I have a 110lb dog so it's great that they have tubs to accommodate my big baby! read more

Lucky Pups Pet Wash - Pet Groomers Near Me - Chesapeake, Virginia

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I'm sold on Lucky Pups! I've used them to DIY wash our dog and had them wash & groom our cat ( I'm not brave enough! ). Very clean and friendly! I will definitely return. read more

Love Lucky Pups. We get our 2 small dogs bathed/groomed regularly. The staff is fantastic and they take great care of our fur babies. They have been so helpful and accommodating and as a bonus they are also cheaper than our former groomers. read more