I love the Nordstrom Rack, they tons of great designer deals! Nordstorm Rack is the highlight of…read morethe Willow Grove Mall. This particular Nordstrom Rack is very clean and well organized. Each section is clearly labeled. The staff here is great, and they never let the lines get to long. It is located on the third floor, and tucked away from most of the other stores, so it hasn't been too crowded when I've been there. During my last trip here they announced that if you find an item in their store in the wrong size- they will search Nordstrom Racks nationwide to see if another store has your item in your size- and they ship for free! Some of my most recent successes include coral Cole Haan flats for $30 and a huge tube of Bliss lotion for $20. Make sure you check the clearance areas- great deals!

I really appreciate the customer service at this Nordstrom Rack. Jineya and Leslie helped me with…read morefinding an item that was out of stock everywhere. When I called Leslie said she was going to call me back and she did promptly. Jineya was very helpful. Excellent customer service. Thank you very much Jineya and Leslie.

Staff was very nice in this store...Our salesgirl was very knowledgeable with the products. We were…read moreeven offered wine by one of the managers. We purchased a very nice MK bag; which was much more durable and authentic than those outlets that sell MK. Hope to have use of the bag for a long time to come.

I love Michael Kors. It's a great quality product. This store was nice, clean and bright. The…read moreemployees however are very pushy and not very knowledgeable about the sales. I asked a few questions which no one had any answers to. I did purchase a bag and what I did like was that they got one out of the back to give to me. They said they didn't want to give me a bag that was touched by a bunch of people. That's a plus. If you go here you'll purchase something of great quality but don't expect much from the staff other than them lingering over your shoulder.

My son bought me a Tommy Bahama shirt for Christmas and I had one... So I took it back today (Jan…read more20) - it still had all the tags on it and wasn't even unfolded or ever out of the package. It was listed at $119.00 and they offered me $19. I was livid... the manager said since I didn't have the actual receipt (it was a gift) it probably went on sale for a day and that was the price they would give me - a little over 1 tenth of the list price. After spending tens of thousands of dollars there over the years (I have 3 children who helped) this was the treatment they give their solid customers. What gall! They probably do that with everything - day after Christmas they put everything on sale for 25% of the price for a morning so they can screw all their customers with returns. After this blatant rip off, I would never go back to Macy's - ever.

The jewelry department needs to be better managed. It is four days before Christmas, they have one…read moreperson at each "island" and absolutely zero direction on where to go to check out. I understand having the sales person work the entire island but they are being set up for failure when you have the volume of customers you get four days before Christmas, walking up to both sides of the counter and demanding immediate service. We waited 40 minutes as two people we watched walk up to the other side of the counter (while we were already in line) demanded that they were next and made the poor sales woman ring them up for several transactions- all the while the line on our side was growing past the three people who had already been in line. Macy's- I know you are a failing company at this point. But please do both your sales people and customers a favor and get some organization going. Literally all you needed was a sign on one side saying to go to the other side for service while there is only one person working the counter.

Appreciate them listening and working with me. Will come back here for another event. I was the…read moregroom and none of my groomsmen had an issue.

I would not recommend Men's Wearhouse to anyone looking to purchase suits for groomsmen in their…read morewedding. The experience has been a total nightmare and we will likely have to pivot and find another company to go with. We stopped into the Willow Grove location last month to set up an account with suit separates for the groomsmen. Two groomsmen are located in FL but both have Men's Wearhouse near them. It was quite busy the day we stopped in, but the manager on duty eventually assisted us. Her name was Thereza. Thereza created our account and scanned each item (jacket, shirt, vest and pants) so that the guys knew exactly what they would be wearing. She incorrectly entered my fiancé's email address and therefore he was not getting any emails with updates. She also misspelled one of the groomsman's names. None of this information was verified prior to submission. This could have been avoided. She only provided a slip with our group number and sent us on our way. To make matters worse, one of the groomsman went to a location near him to get measured and the associate claimed nothing was in the system. They didn't know which suit style or color because the profile Thereza created was allegedly blank. We called the Willow Grove store to complain and they refused to give us the name of the district manager. We were also told Men's Wearhouse no longer does alterations on pants, which is pretty silly. The service here is embarrassing and I hate to say this, but I don't think we will ever come back.

Willow Grove mall is totally off of the beaten path for me. But I'm a bloomies girl and wanted to…read morecheck out their denim selection, so my hubs and I decided to check out the WG location instead of the usual KOP. Dare I say that I like the WG Bloomies better than the KOP location?!? Something about it felt bigger - possible? Or just a figment of my imagination? Either way, I was more than happy with my purchases, especially the FRYE boots that I snagged on super, duper sale (It almost felt like stealing)! I wasn't a huge fan of the staff in women's denim. They felt just a tad pushy ... hint: when you have a great selection, there's no need to push b/c your merchandise will sell itself! Most recently, my girlfriend and I attended the 7:30 AM beauty event on 6/22. Although the mall wasn't opened, Bloomies opened their doors to a couple hundred crazed women all in the name of gloss, foundation, serums, perfume, polishes and so much more! We walked away w/ a fun little goodie bag and of course lots of purchases!

The old russian lady manager of the Lancome Counter, the one who wears entirely too much red…read morelipstick is Biased towards people of color. She is rude and requires alot more customer service training. I need her to know she gets paid to "spritz perfumes on a daily basis" and to remember that some of the BLACK folks that frequent her counter are probably alot more Educated and hold more degrees than she would ever think. Dont be a hater because you are minimally paid and stuck! After 15+ years of shopping here I have decided to take my black dollar elsewhere. Neiman Marcus in KOP have beautiful and talented sales women on staff that are not RUDE! This woman can barely speak the kings english well! The young manager was wonderful at WG Bloomingdales and the other ladies were helpful as well, but I will not shop here anymore because of the Lancome counter Manager and her disrespect towards Black Customers. Stop looking down on people of color! Be thankful for a job, from the looks of it business is not booming at Bloomingdales Lancome counter anyway, people are heading to macys down the hall. You are an ignorant sales woman with no pedigree or class

I went into casual male for the first time and the store looked great!! My husband and I were…read moregreeted by the associate John. He was extremely helpful and answered all our questions and he measured my husband and the suit fit right off the rack which is AMAZING!!!! We always had trouble finding the right size. Treat John well he is a asset to your company!!

I love this store so much my family goes here a lot since they have dressing rooms and they give…read moreyou refunds. It also have a good selection of clothe at affordable price, a bit mad though that they started charging for bags.

On 12/27/25 around 1:30pm my 4 years old son and I were shopping at the Primark in Willow Grove…read moreMall in Willow Grove PA. I picked up a few items from the men clothing section and made my way to the children section on the second floor. I placed all of my selected items my reusable shopping bag that I entered into the store with. As my son and I made our way down the escalator to the first floor I was approached by a man asking me to step to the side so he could speak with me. I stepped to side of the escalator and the man said "we observed you stuffing things in your bag and if you just give me the things I won't arrest you." I was floored by this accusation. I explained to him I am using a reusable shopping bag and I am still shopping. Once done I will pay for my items. He replied "this is what management is saying and we do not use those bags we have the carts or our shopping bags." I replied I was not aware that I could not use my own bag to hold my items and transferred my items to a Primark bag. After this unpleasant encounter I made my way to the register. As I placed my items on the counter I asked the cashier if I could speak with a manager. The cashier asked for the reason of my request and I informed him I had just been accused of stealing. The cashier called for a manager and apologized to me. The cashier inquired as to who accused me of stealing. As I look up I see the guy who accused me of stealing standing at the end of area leading to registers. He quickly ducked out of sight when he noticed me pointing at him. The manager Bryan arrived and I shared with him what happened. He apologized and claimed it was a misunderstanding. I also shared I was visiting from NC. I expressed how this was embarrassing and I never left the store to be accused of stealing. For the man who approached me to assume I was stealing because I was using my own shopping bag was unacceptable and low. There are two sets of register in store however only set of registers was open and this was on the first floor. There is an entrance/exit on the second floor in the children section where I was shopping before being approached on the escalator. Again I never left the store or passed any point of purchase area before being approached. This was not a misunderstanding it was profiling situation. I was threatened with being arrested and embarrassed

Since I couldn't decided what to get my husband for his birthday I thought he might like to go…read moreshopping and get something he needs. I thought DXL for big and tall men would be a good fit. The lady that was helping him was very nice and informative. Helping him find his right size. DXL has lots to choose from, suits, shoes, sportswear to accessories like belts, ties, underwear etc. He's one of those men that don't like to shop, but he enjoyed the trip because everyone made him feel at home. They have some great buys too! A big clearance section if you're looking for a bargain. I'm sure he'll be going there without me in the future!

This is for an excellent salesperson, give Tracey a raise. We went in for a shirt, I called ahead…read moreshe put it aside. We could have just bought the shirt and left. We ended up with a suit, a belt and if a hat would fit we would have bought that too. She didn't need to measure, she was n point, gave her full attention and truly was amazing salesperson.

I have not stepped foot in an H&M in several years because their company did me dirty years back…read moreand their customer service fell through too. Well I recently went back because I saw a purse on Instagram that I loved and it was from H&M so I had to check it out. That combined with the fact that I realized a large part of my wardrobe used to be here. Well H&M you killed it. It's so clean and the newer setup is so nice and generally pretty easy to shop. There is a good flow to the store. This was the nicest store at the time, especially when compared to Forever 21 which was a hot mess. I walked out with a few items but I really wanted to highlight one of the one young girls working - I didn't catch her name , but she was so nice and started up a natural conversation with me about one of the items I was looking at. Overall good experience for my first time back!

Had a great experience with a return. The sales associate was pleasant, engaging & complimentary. I…read morepurchased 2 items one of which I really LOVED that I just couldn't make work, sadly. We discussed why I was returning not in a judge mental way but more so of concern. He too was purchased without a tag and she was quick to verify and process. I'll admit this location is not always my favorite BUT this particular associate made me want to go look around and shop. Unfortunately I didn't have time. The 4 star is given simply for HER customer service. On another day it would probably be a solid 3, just because it tends not o be the neatest or organizes. If you are in the area give it a try.

Rude Customer Service. Speculation of racial profiling…read more 1st interaction: My mother and I were not greeted by employees, but they greeted the customers entering after us. They asked them if they needed help but did not ask us. 2nd interaction: When I entered the store looking for a gift, an employee (white middle-aged woman with bangs) kept watching me. When I purchased a gift card, she was stone-faced, not friendly, and did not respond to my polite goodbye. 3rd interaction: I watched my mother and other clientele browse the racks in the same section. The other women were asked if they needed help except my mother. I am a woman of color and really hope that my mother and I did not experience racial profiling, but I believe we did. She frequents this store and always buys a blouse or two. However, I am reluctant to visit this place in the future because of the recent interactions which have been uncomfortable.

This location is big. Spacious and clean. Although, I only saw one sales associate the entire time…read moreI was browsing through the store. Came to the register and waited. That same associate was the only person I have seen. Lol. She came to check me out. She was pleasant and made my purchase enjoyable with her great conversation. Tons of sale items here. I totaled $166 and some change and after the sale, I paid $66. Felt like a winner! Lol