Quick, professional response & reasonably priced. All done quickly. I would use Route 66 Appliance…read moreRepair again.

They never did call me back to tell me how much it would cost for them to come out and do the…read moreservice fixing of the appliance because I already had the parts and I guess it's too expensive to have the labor done. The only thing I can think of, but I would like to get this done because I'm doing the fixing of this refrigerator for charity and I can't seem to get any help from refrigerator appliance people because I won't pay them $800 to put this part in so one thing I can think of please help me

Wasn't welcomed by any of the employees who were either on their computers or phones. It nice not…read moreto be bombarded when entering, but being noticed would have been nice. Great selection and good value. Best price in town.

Purchased Electrolux washer & dryer. They talked me in to extended warranty . No problems for 3…read moreyears and then it locked up and stopped working. Called Hahn told them the washer quit and told me call warranty folks out of their hands called got nice lady Beth wonderful lady who set up service it's been 6 weeks and many many parts the service guy came in today and fixed we thought 3 loads of laundry and it's not working again .Hahn is great selling you and pushing the warranty but if you have a problem they do nothing except tell you call warranty company I will never purchase anything from them I purchased, washer ,dryer, oven, cook top dish washer Repair company is housed in their building and is more than likely to be owned by them So what's going on ? Worst experience EVER

Request made to estimate repair on DCS gas grille and to look at a problem we were having with…read more Thermador inside grill, great service, great follow up. Highly recommend this business

I can't say enough about how professional and responsive these guys are. Very reasonable prices…read moreand dependable. If you don't know what the problem is and it ends up being outside what they do, you will have to pay the service call. For example if it's an electrician problem and not an appliance problem.

I recently purchased an oven from J & J Appliances after the element in mine caught fire. After…read moresearching a number of places, I found a great deal at J & J Appliances. Their service was excellent and very professional. I love my new oven with convection! This oven is definitely an upgrade and was a lot better deal than the other places I checked. I will definitely shop there again.

I looked at a dishwasher called in less than an hour told them I wanted it . They told me there was…read morea upcharge for credit card so I told her I'd bring a check. Hooked up trailer and 55 min after I called I saw my dishwasher rolling out the door. The salesman said a lot of people say there coming and never show ! How rude! Like everyone is lying to them I suggested they give costumer a time limit in the future . Most stores will hold an item for 2/3 hours before putting it back in circulation. The sales man was condensing,say they don't hold and they have other dishwashers ,I bit my tounge, and we took our empty trailer home . I won't use them again

Bought a new Monogram Refrigerator. 2 Service Repairman…read morecompanies came out 5 times while in warranty & the freezer still does not work.

Appliance Sale Was Easy, Everything After Was a Nightmare…read more My 78-year-old mother spent over $10,000 on a washer, dryer, refrigerator, oven, cooktop, and microwave from this store. Unfortunately, the experience after the sale was extremely disappointing and stressful. She lives outside the city limits and uses propane, not natural gas. The salesperson told her that all gas appliances come set up for natural gas and that she would simply need to hire a plumber to change the orifice for propane. That sounded straightforward--until it wasn't. On the first delivery day, only the washer and dryer arrived. The delivery crew shoved the appliances through the doorway, nearly damaging the door trim, dropped the washer, dryer, and pedestals in the laundry room, and left. This was shocking considering she paid over $400 for assembly and setup. My granddaughter and I managed to place the dryer on its pedestal, but the washer was so heavy we couldn't move it. We then began calling plumbers--every single one told us they do not change appliance orifices. HVAC companies told us the same thing. With the 14-day return window closing, on day 13 we finally found an appliance repair technician willing to do the work. Coincidentally, he said he performs this service for this store all the time, which makes it even more frustrating that no one at the store could provide a referral or guidance. To make matters worse, during installation we learned that the cooktop was also gas and also required an orifice change, something that was never clearly explained at the time of sale. The technician had to return a second day with metric tools and a helper to finish everything--including lifting the washer onto the pedestal. The final bill? $950 for two visits. My mother paid it because she had no choice--she needed functioning appliances. We went back to the store and spoke with the manager to express how unacceptable this experience was. Selling a 78-year-old customer appliances she could not use, providing no assistance, no referrals, and no clear explanation is terrible customer service. The only credit she received was for the installation. The salesperson seemed focused on commission, not the customer. Buying appliances here was easy. Getting them installed and usable was unnecessarily stressful and expensive. I would strongly caution anyone--especially elderly customers or those with propane--to ask very detailed questions and not expect help once the sale is complete.

We've been purchasing appliances from this joint since it was the Maytag store. We always come here…read morefirst then shop around for comparison prices and such like. Only one or two times, over the years, have we not come back and purchased the appliance from this place. Our induction cooktop still works after 10 years and this place had the best deal for the exact cooktop we wanted. The cooktop had faulty wiring when installed and Appliance Solutions helped us work with the manufacturer to get a replacement, free of charge. Washers and dryers have all been great and Appliance Solutions has had the best prices on those over the years as well. Installations have been easy and done well. Carting off old appliances has also been an easy task when using Appliance Solutions. Our absolutely awful Frigidaire Gallery appliances, purchased at a competitor, we are still salty about. But that is our absolutely sh*t "contractor's" doing. He is the worst but Appliance Solutions is the best!

We are very happy with the service we received. The sale representative ,…read moreSam spent time discussing the different name brands. He was very helpful in answering our questions. He listened to the features that I wanted on the dishwasher and did not try to push me into a more expensive model. The dishwasher was delivered the next day on time by Derek. He was very friendly. Place the machine and asked if he could do anything. He made sure we had the hook up hoses and briefly gave instructions on how to install since we were not ready for installation.

Sally business manager - I wanted to respond to your worthless and lack of knowledge to my…read morecomplaint. This washer and dryer does not work if I hold the buttons or touch them. If you are the "business manager" no wonder Cody and Clayton lack customer service. A 50% restocking fee is as ridiculous as your reply. Yes, we have spent thousands of dollars there and will not spend one penny more. Changing management there has destroyed what used to be a good place to shop. Do not go there! Do not trust them! Clayton, salesman, knew these machines had these issues and did not disclose to us. Just got his commission and he, Cody and sally say screw you!

I sure wish there was another place to shop for the blaze grills. Not our first experience that was…read morelacking customer service and product knowledge. You have to ask for assistance they don't just offer to help you. This isn't a place where you can take the product you want up front and order it. A little assistance would be appreciated. They have good pricing and are one of the only stores that offer some of these outdoor kitchen items. Dan offered to help us and he tried the first time we went in and asked questions about an outdoor kitchen as well. He starts off with he is not the expert on outdoor kitchen appliances and basically just reads the signs to you. We picked out what we wanted and sat down to get an estimate with Dan. I questioned his numbers and he ensured me it was correct and I continued to question it and I was correct. He entered the wrong sku and if I wouldn't not have said a word we would have paid double for what we didn't even ask for. We asked about the grill coming with everything we need and he assured us it did. Well..... you guessed it, the hose that connects the grill to the natural gas spicket that was already built in to the home does not come with the grill. I called Metro Appliance back and spoke with the expert who had to call the Blaze rep and call me back and was not giving me the correct information for what I was asking. I called Blaze myself to get the answers I need. Metro Appliance does not sell what you need to go with the grill so I ordered it off of Amazon for the win and it will be here in a day. If I never have to walk in this store again I would be a very happy camper. The attitude you get from the gentleman sitting at the desks when you first walk in and the lack of effort or interest to assist is unacceptable.

Do not bother reaching out for assistance with this company. If you have an urgent need, try…read moresomeone else. This company will respond to your request well over a month later. Everyone else was able to respond to my assistance within 48hrs.

Steven repaired our trash compactor and did a wonderful job. It works well now. We will use Lake…read morewhen we need appliance repair.