Quick, professional response & reasonably priced. All done quickly. I would use Route 66 Appliance…read moreRepair again.

They never did call me back to tell me how much it would cost for them to come out and do the…read moreservice fixing of the appliance because I already had the parts and I guess it's too expensive to have the labor done. The only thing I can think of, but I would like to get this done because I'm doing the fixing of this refrigerator for charity and I can't seem to get any help from refrigerator appliance people because I won't pay them $800 to put this part in so one thing I can think of please help me

First time buying from Hahn, I am typically a "big box store" shopper for appliances. Started…read moreonline looking at appliances on Hahn website and was distrustful of the "call for quote" on every price. Mallory started a live chat and I asked about the lack of prices and she provided so much information on models, prices, options, etc. long story short, Hahn beat the others' prices and I am now awaiting delivery. Huge shout out to Mallory - great customer service!! Well played Hahn.....well played indeed.....

Ordered over & $5,000 of oven and cooktop and they blew me off on installation day. Did have ovens…read moreand never call to tell me they didn't have them

Request made to estimate repair on DCS gas grille and to look at a problem we were having with…read more Thermador inside grill, great service, great follow up. Highly recommend this business

I can't say enough about how professional and responsive these guys are. Very reasonable prices…read moreand dependable. If you don't know what the problem is and it ends up being outside what they do, you will have to pay the service call. For example if it's an electrician problem and not an appliance problem.

I recently purchased an oven from J & J Appliances after the element in mine caught fire. After…read moresearching a number of places, I found a great deal at J & J Appliances. Their service was excellent and very professional. I love my new oven with convection! This oven is definitely an upgrade and was a lot better deal than the other places I checked. I will definitely shop there again.

Any used product i got from them didnt last 3 to 5 months. I bought 3 dryers from them. The people…read moreare okay. I mean they arent bad but they well they arent memorable and I like memorable. Don't buy used products from them unless you plan on ​buying every few months smh

Bought a new Monogram Refrigerator. 2 Service Repairman…read morecompanies came out 5 times while in warranty & the freezer still does not work.

Appliance Sale Was Easy, Everything After Was a Nightmare…read more My 78-year-old mother spent over $10,000 on a washer, dryer, refrigerator, oven, cooktop, and microwave from this store. Unfortunately, the experience after the sale was extremely disappointing and stressful. She lives outside the city limits and uses propane, not natural gas. The salesperson told her that all gas appliances come set up for natural gas and that she would simply need to hire a plumber to change the orifice for propane. That sounded straightforward--until it wasn't. On the first delivery day, only the washer and dryer arrived. The delivery crew shoved the appliances through the doorway, nearly damaging the door trim, dropped the washer, dryer, and pedestals in the laundry room, and left. This was shocking considering she paid over $400 for assembly and setup. My granddaughter and I managed to place the dryer on its pedestal, but the washer was so heavy we couldn't move it. We then began calling plumbers--every single one told us they do not change appliance orifices. HVAC companies told us the same thing. With the 14-day return window closing, on day 13 we finally found an appliance repair technician willing to do the work. Coincidentally, he said he performs this service for this store all the time, which makes it even more frustrating that no one at the store could provide a referral or guidance. To make matters worse, during installation we learned that the cooktop was also gas and also required an orifice change, something that was never clearly explained at the time of sale. The technician had to return a second day with metric tools and a helper to finish everything--including lifting the washer onto the pedestal. The final bill? $950 for two visits. My mother paid it because she had no choice--she needed functioning appliances. We went back to the store and spoke with the manager to express how unacceptable this experience was. Selling a 78-year-old customer appliances she could not use, providing no assistance, no referrals, and no clear explanation is terrible customer service. The only credit she received was for the installation. The salesperson seemed focused on commission, not the customer. Buying appliances here was easy. Getting them installed and usable was unnecessarily stressful and expensive. I would strongly caution anyone--especially elderly customers or those with propane--to ask very detailed questions and not expect help once the sale is complete.

We've been purchasing appliances from this joint since it was the Maytag store. We always come here…read morefirst then shop around for comparison prices and such like. Only one or two times, over the years, have we not come back and purchased the appliance from this place. Our induction cooktop still works after 10 years and this place had the best deal for the exact cooktop we wanted. The cooktop had faulty wiring when installed and Appliance Solutions helped us work with the manufacturer to get a replacement, free of charge. Washers and dryers have all been great and Appliance Solutions has had the best prices on those over the years as well. Installations have been easy and done well. Carting off old appliances has also been an easy task when using Appliance Solutions. Our absolutely awful Frigidaire Gallery appliances, purchased at a competitor, we are still salty about. But that is our absolutely sh*t "contractor's" doing. He is the worst but Appliance Solutions is the best!

I have purchased two appliances from Appliance Solutions. A front load washer in 2020 and a front…read moreload dryer in 2023. The sales folks are always extremely helpful and easy to deal with. I have needed 2 service calls for a leaky washer, both under warranty so they didn't cost me anything. The first service guy came out and didn't really inspect the washer or run it. He just said there was dog hair on the seal that I needed to keep cleaned off. Granted there were about 20 dog hairs on the seal, which I thought was ridiculous if that kept the seal from functioning on a $900 washer. But I took his word for it and cleaned the seal thoroughly after every load. Didn't help. About a year later I had enough of the leaking and called out another service guy, Matt. Matt went through the effort of running a cycle to watch what was happening and immediately discovered two major tears in the seal, a much more reasonable explanation! He fixed that after the part came in and I have had no problems since. Thanks Matt! From a delivery/install stand point, the first delivery (a front load washer) was by Jose. He had a bit of an attitude because he wasn't expecting to have to place the washer on pedestals, but after I showed him the work order, where this request was clearly written out at time of sale, he calmed down a bit and did a nice job of installing. It would have been nice if he had read the delivery orders ahead of time and refrained from giving a customer attitude. The second installation (front load dryer) was this year, by Jay, who did a wonderful job with communication, installation, and delivery. Overall, I'd give 5 stars for sales, 5 stars for Matt in service and Jay in delivery, and 4 stars for the first service guy (for a bit of laziness in not really assessing the leak) and 4 stars for Jose due to some unnecessary attitude. I wish there were a 4.5 star rating on Yelp but there isn't. I rounded up to a 5, because my overall experience was better than 4. I will definitely use Appliance Solutions again as the two negative issues I had are easily corrected with a little bit of coaching to specific staff members for professionalism.

We purchased a dishwasher from Metro. I was really impressed with Jamie and Chris from Apex Custom…read moreInstal for their expediency and professionalism in getting it installed.

This is the third time we have furnished houses with all appliances from Metro. First house we…read morebought the Gallery sink, refrigerator, microwave, washer & dryer, induction oven; second house was refrigerator, microwave, washer & dryer and induction oven. Always have had good service. This time (third) we purchased refrigerator, induction oven, microwave and washer & dryer. On delivery the washer did not work and delivery guys said they had had trouble with that particular brand so I couldn't do laundry. After a week they replaced the washer and different delivery guys told us the same thing - a lot of trouble with this brand. The washer and dryer (both) buttons took about five minutes to start. I literally had to hold the buttons that long to get the W&D to work. We went back to discuss this with our salesman, Clayton K. who said he would talk with manager and let us know. Yes, we could do a trade for a different brand paying the difference + a 50 PERCENT RESTOCKING FEE. Clayton should have disclosed to us the issues they were having on what we were buying. One would think with all the money we have spent over there we would get better treatment. Next time I will go to Hahn Appliances.

Do not bother reaching out for assistance with this company. If you have an urgent need, try…read moresomeone else. This company will respond to your request well over a month later. Everyone else was able to respond to my assistance within 48hrs.

My husband has been dealing with them and he said this "I will not be doing business or…read morerecommending them" the black repair guy was very rude to my husband. We tried to call the management but kept getting transferred. Do not deal with them. We will go elsewhere to get our appliance fixed.