David was great! I called about some airflow problems, and he took the time to walk me through…read moreseveral troubleshooting steps I could do myself, explaining everthing in detail using layman's terms. With any luck it fixes my problem, but if not, I'll DEFINITELY be calling him back. I love that he was willing to provide what service he could over the phone, where others might have charged for an inspection. He clearly has the interests of his customers at heart.

You really only know how good a person or company is when something doesn't go as planned. This is…read moreone of those times. Tommy showed up after sending apologies for being late (traffic). Didn't have to, he wasn't late. They said he'd be there 8-10a. Said "GPS says I'll be there for 8:17a". Good start in my book. Tom toured the 2 floor home. It has brand new oil furnace, forced air in an "octopus" vent system, so we expected to be paying their high range of $500ish. That's half what others have quoted us though. We opted for sanitizer as well (with Moms allergies we decided to since it was being done). That was $200-250. Has a nice lemony scent for a little while, minor. Lasts less than an hour. Tom finished his work 1-2p and while he did turn on furnace to see if debris came out anywhere, nothing of note did at that time. It happened later on that soot and debris came out of all the vents. We contacted Tommy and here's why he gets the five stars he deserves. He immediately apologized profusely. He said while he's not sure why it was doing that now and didn't before, he will come right back out as soon as possible. He couldn't return until Saturday, he was on jobs when we told him (the day after, so one day was in between). And return he did. He texted his arrival time and apologized again when he showed up. He's genuine in demeanor, I don't get that vibe that he knew something was off. He was sincerely sorry and felt bad the job wasn't satisfied, worse felt bad my Mom's allergies were triggered. He spent several more hours this morning cleaning up anything he saw, and of course troubleshot where he thought the catches of debris may have happened. Very "extra" thorough, as best he could. Tommy stood by his work. His very words were he warranties his work, an actual warranty or moral one I don't think that mattered to him. He and I agree, the home's octopus vents and setup possibly made this job more difficult than a usual one. To me, it's how you handle those ones that go haywire that highlight what kind of a person and company you are. These guys passed with flying colors.

I reached out to Aire Serv about completely replacing the condensation line in my attic. I set an…read moreappointment on 1/27 for them to come quote the job and no one showed up. I called Pam and asked if anyone was coming out. She said no, because I only wanted a quote. Jordan called that day and we spoke for a while about the job. He offered cheaper routes, but said he would do the re-pipe if I wanted. I sent an email with pictures and videos of what I wanted to accomplish. Jordan came out on 1/28 for about 10 minutes to assess the area. Later that day we talked about getting a drywaller to fix the wall and that Jordan would call me back with a price. I never heard anything. I called 1/31 and spoke with the contact center. I told them I would just replace the drywall myself and I scheduled the appointment for 2/4. I received the text notification on 2/2 with the arrival window of 1-5pm and Jordan called and confirmed a price of $825.73. I thought that was fair for a full replacement of the piping and insulation. The day of the appointment at 2:27pm I called to see when they'd be here. They asked if I could reschedule because they were still on another job. I asked if they were available on 2/16, since my wife would be home. They said yes. We had no contact until the 16th. That morning, Pam informed me that James would be out shortly to prepare the job site. He arrived at 10:03am. Jordan arrived at 10:46am. They worked on the job until 1:02pm when James said they needed to leave for parts. He did not say what part or when we could expect them back. My wife asked if they had talked to me because he had not come back yet. At 3:38pm I sent a text and asked for an update. At 3:58pm Pam stated she would check in with Jordan. At 4:11pm, James returned. He left again at 4:18pm stating that he needed something back at the office. He returned at 4:37pm with a smaller pipe, began sweeping up the area at 4:42pm, and collected payment for $775.73 because of a $50 off coupon they had. He left at 5:03pm. I later pulled into my garage and noticed my attic was still open. Upon entering the attic, I noticed immediately that the job had not been completed according to what we discussed. All the trash was left. There were wet spots in the insulation from when the pipes were cut and the insulation was not replaced. They also ran the line into the washer drain incorrectly so at the time, I was unable to use my washer. I called the office but it was already after hours. I requested a call back through the contact center. Jordan called back a few minutes later. My wife and I spoke to him about the cost of the job vs. what was actually done. We asked what took so long and why James left for many hours. Jordan responded that it took a while since we live quite some distance away from where they went to get the part. He said they also responded to a service call for someone else while they were gone. None of this was relayed to us at the time. My wife explained to him that we were already delayed because our previous appointment was rescheduled due to a job they were on at the time taking "longer than expected". We thought they were doing the job that was described in the video we sent and the phone calls we had. The job that was actually completed was not nearly worth the amount of time or the cost that we paid. Jordan said he would talk to the technicians about communicating better in the future. We also asked for a receipt which we got on 2/17 that provided no details about why we were charged that price. I contacted Pam via email about getting an adjustment on 2/17. She replied that she would reach out to Jordan. I didn't hear anything back so I sent a follow up email on 2/21 and have not received any further contact as of 3/1. In my opinion, the cost of the job was overpriced for what was done (cutting a hole in a wall and replacing about 10 feet of PVC) and preventing me from using my washer. They offered to replace the pipe with a smaller one which would not have completely helped with the washer issue. I lost multiple days of PTO from work when they never came out. My recommendation would be to go with a different company.

Lousy service!! They replaced through our home warranty (we paid them $800 for our part) company…read morethe inside coil. We were happy then left for 9 days and came back to no sir! They came out and said it's 99.9.% our fault I'll get the parts and return later today. Nope and no notice from them they were coming! My husband called and they said wasn't their problem since they haven't received payment from warranty do they wouldn't help us! So for 2 weeks and us buying (@ $600 or so) room air conditioners and fans and having to call them finally they said we will not be back! We finally got a new vendor from our home warranty and he was wonderful! He replaced a shrader (?) and tighten up 2 connection outside & new Freon and we're set! Took about an hour work! Of course he was here a while figuring out the problem. He was great and excellent customer service! If there was a negative star I would leave it!

I have used Air Assurance for plumbing and HVAC for the 3 years of my home ownership. I am very…read morepleased with their service, prices, and availability. The techs (plumbing and HVAC) are friendly, prompt, and knowledgeable. I will be requesting a new HVAC quote from them and hoping it is competative! However, I do not like the new AI phone receptionist.

Thank goodness I was at my mother's house when they came! She saw the 99 dollar service to put air…read morefilters in ( we bought the filters previously) after installation of our filters they came in to say it's over 1100 to make some fixes to a/c. We have 0 problems with ac. My 80 year old mom said no thank you. Than after 10 min stated another salesman will come into house later with payment plans. After heard this I steeped in stated no. My poor mother was shaken up thinking she " had to do this" really awful to prey on elderly. Do better, scare tactics on our elderly citizens are awful and very concerning.

Steve serviced all of our units and installed new thermostats. We have used many companies over the…read moreyears, only regret is we did not find him earlier. Fast, efficient, friendly, and won't try to sell you something you don't need. I would recommend him to anyone!

I contacted the company for an estimate to replace our upstairs unit. A technician came the next…read moreday to look at what we needed, and said he would e-mail an estimate later that day. While looking at what we had, he pointed out to me that there were areas not closed off and heat was being drawn to then unit. After sealing off the areas, I noticed an immediate difference in the cooling of the upstairs area. I e-mailed, thanking them for the estimate, and for the courteous technician that had pointed out a big problem. Turns out that the technician was the owner, Steve Price. I will definitely give him my business when the old unit gives up the ghost. Thanks again

JJ w/ Polar Bear Jack's came out after a previous company said a total new unit was needed at a…read moreprice of over $5400. JJ was able to diagnose the "actual" problem and get my system up and running better then it had since I lived here. He was polite, cleaned up after himself and had my house cooling one visit. Thanks JJ.

Excellent service, I had a unit looked a four time by another HVAC service with no results and they…read morefound the problem and worked with me to resolve the problem and get my unit up and running and work with me one the cost. Chester Cackler They are the best!!!!!!!

Larry has probably one of the most respectable companies that I've seen or worked with in a while…read moreall of his guys are very knowledgeable and work very hard and put out a very good product in the end. Yes every company has its bad things and it's bad reviews and everything else but above all and everything they do an awesome job of taking care of their customers. I've been in the industry for over a decade now worked for countless companies where I would have to go in and do warranty work for months on calls that nobody could figure out that people sold knowing that nobody at the company probably could figure this out. So you can only imagine how infuriated these customers must have been. So actually for once in a decade quite literally it was nice to actually go into a company and not be bombarded with warranty work that nobody can figure out for months on months with customers that are very fed up and have just paid thousands of dollars for basically nothing.

Steve is always very helpful! Always has been right over when we've needed something done to our AC…read moreand Heater! I'd definitely recommend this company! Anyone who's written reviews that are negative, everyone has a bad day sometimes

Jim, Steven, Sarah & the gang at Air Round The Clock were absolutely amazing! From a fast onsite…read moreestimate to an amazing install team-it was plug and play with 2 AC units, 2 furnaces & 2 thermostats. It was over 100 degrees during install & the entire time including Jim and the knowledgeable crew made sure we were in the know about what was going on the entire time. They worked long hours to make sure they didn't leave until we had at least one air conditioner running. Much time and detail went into my install and I have confidence in knowing we went with the right company for the job! Many thanks to Jim & Steven & the team at Air Round the Clock!

Excellent service and quality! I can't say thank you enough for fixing my ductwork!!! My energy…read morebills have reduced greatly!!!