I reached out to Aire Serv about completely replacing the condensation line in my attic. I set an appointment on 1/27 for them to come quote the job and no one showed up. I called Pam and asked if anyone was coming out. She said no, because I only wanted a quote. Jordan called that day and we spoke for a while about the job. He offered cheaper routes, but said he would do the re-pipe if I wanted. I sent an email with pictures and videos of what I wanted to accomplish. Jordan came out on 1/28 for about 10 minutes to assess the area. Later that day we talked about getting a drywaller to fix the wall and that Jordan would call me back with a price. I never heard anything. I called 1/31 and spoke with the contact center. I told them I would just replace the drywall myself and I scheduled the appointment for 2/4. I received the text notification on 2/2 with the arrival window of 1-5pm and Jordan called and confirmed a price of $825.73. I thought that was fair for a full replacement of the piping and insulation. The day of the appointment at 2:27pm I called to see when they'd be here. They asked if I could reschedule because they were still on another job. I asked if they were available on 2/16, since my wife would be home. They said yes. We had no contact until the 16th. That morning, Pam informed me that James would be out shortly to prepare the job site. He arrived at 10:03am. Jordan arrived at 10:46am. They worked on the job until 1:02pm when James said they needed to leave for parts. He did not say what part or when we could expect them back. My wife asked if they had talked to me because he had not come back yet. At 3:38pm I sent a text and asked for an update. At 3:58pm Pam stated she would check in with Jordan. At 4:11pm, James returned. He left again at 4:18pm stating that he needed something back at the office. He returned at 4:37pm with a smaller pipe, began sweeping up the area at 4:42pm, and collected payment for $775.73 because of a $50 off coupon they had. He left at 5:03pm. I later pulled into my garage and noticed my attic was still open. Upon entering the attic, I noticed immediately that the job had not been completed according to what we discussed. All the trash was left. There were wet spots in the insulation from when the pipes were cut and the insulation was not replaced. They also ran the line into the washer drain incorrectly so at the time, I was unable to use my washer. I called the office but it was already after hours. I requested a call back through the contact center. Jordan called back a few minutes later. My wife and I spoke to him about the cost of the job vs. what was actually done. We asked what took so long and why James left for many hours. Jordan responded that it took a while since we live quite some distance away from where they went to get the part. He said they also responded to a service call for someone else while they were gone. None of this was relayed to us at the time. My wife explained to him that we were already delayed because our previous appointment was rescheduled due to a job they were on at the time taking "longer than expected". We thought they were doing the job that was described in the video we sent and the phone calls we had. The job that was actually completed was not nearly worth the amount of time or the cost that we paid. Jordan said he would talk to the technicians about communicating better in the future. We also asked for a receipt which we got on 2/17 that provided no details about why we were charged that price. I contacted Pam via email about getting an adjustment on 2/17. She replied that she would reach out to Jordan. I didn't hear anything back so I sent a follow up email on 2/21 and have not received any further contact as of 3/1. In my opinion, the cost of the job was overpriced for what was done (cutting a hole in a wall and replacing about 10 feet of PVC) and preventing me from using my washer. They offered to replace the pipe with a smaller one which would not have completely helped with the washer issue. I lost multiple days of PTO from work when they never came out. My recommendation would be to go with a different company. read more

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Lousy service!! They replaced through our home warranty (we paid them $800 for our part) company the inside coil. We were happy then left for 9 days and came back to no sir! They came out and said it's 99.9.% our fault I'll get the parts and return later today. Nope and no notice from them they were coming! My husband called and they said wasn't their problem since they haven't received payment from warranty do they wouldn't help us! So for 2 weeks and us buying (@ $600 or so) room air conditioners and fans and having to call them finally they said we will not be back! We finally got a new vendor from our home warranty and he was wonderful! He replaced a shrader (?) and tighten up 2 connection outside & new Freon and we're set! Took about an hour work! Of course he was here a while figuring out the problem. He was great and excellent customer service! If there was a negative star I would leave it! read more

Both of my furnaces went out during an extreme cold snap in Oklahoma and on the day of a big snow storm. Despite being very busy they made it out the same day I called. I could not even get other furnace repair shops to answer the phone. They quickly found the issue and got my house warm again. My family is grateful. They also charged me quite a bit less then I thought they would. Thanks to Jordan and Dan. read more

The Raper family are excellent HVAC technicians. They'll consider every aspects of system and give you the best recommendations! if your unit is acting now is the time to call them! read more

I just wanted to thank Mr. Randy, Jordan and Colton for helping us with our a/c problems. Mr. Randy was very considerate and scheduled us in right away. When Jordan and Colton came, I was very impressed and thankful that they took the extra effort to put on shoe covers before entering our house. This shows the care that they put into their work and customers. They were prompt, courteous and provided excellent service! Jordan also took the time to address all my questions and concerns. I highly recommend Aire Serv of South Tulsa! I feel like they are very trustworthy and honest people who really care about their customers. We will definitely use their service for all our a/c needs in the future. Thank you! read more