Dryer vent cleaning was done very well. The tech showed photos of before and after and my dryer…read moreworked much better afterwards

I cannot get a full report from them after inspecting the chimney…read more I have called and left multiple messages. I have sent emails. They sent a report after a week only after I called to say I never got the report. The report is missing the actual written report on the chimney. It has a cover page, a disclaimer page, and a couple pages of pictures.

ZERO stars. We had an appointment with a window of 10:00-1:00. A phone call was made at 2:00, to…read moresee what was going on. We were told, the technician could not make it to the house today. They did not seem concerned they missed an appt with no phone call. Business must be really good if you can pick and choose your customers.

I am really happy with the service I received. The owner was very friendly, and professional, and…read moreknowledgeable. I wanted to get a check-up for my fireplace since I hadn't used it and was unfamiliar with how it worked. He patiently showed me how to operate it and kindly applied the $69 deposit toward my cleaning and repair fee, which I felt was a fair price. I definitely plan to use their service again because they made everything so easy. I called and quickly got an appointment for the next day, just before the holidays, which was very helpful.

This company deserves a special rating of ZERO STARS. This job was so horribly botched that you…read morecould not make this up!!! I paid Richard Tattershall's company, Comfort Class (known in many forms as Comfort Class, C&C Air Services, C&C Chimney, etc.) $20,845 to replace 3 aging HVAC units in my home. I signed a contract stating that the installation would take 4 days, and I (like any reasonable person) signed that contract under the assumption that the units would be properly installed. Oh boy was I wrong! Long story short, not only did the installation take significantly longer than contracted (to the tune of 11 days, not 4) people have been in my home *30 times* (yes we are counting) since the "completion" of this installation. 21 (also counting) of them were unit failures, the latest being June 22-28 - yes, during the hottest part of the summer so far, Richard and his company allowed our A/C to be inoperable for 6 days. Read on to find out about the part where I had to go through a ton of hoops to find and then file a claim against this company's insurance. This company completely failed me as a customer, left me with water damage to my home and personal property, and ALL THREE *NEW* furnaces they installed failed multiple times within the first month of their operation and continued to fail as far as 9 months afterward, so far. As of this writing the most recent failure was less than two weeks ago. How exactly did this company fail us? Let's make an incomplete list: - Installation went so poorly that before it was even finished, an employee quit the company and came to my home with CO detectors warning me not to use the furnaces due to the risk of CO poisoning - Did not convert the units from gas to propane until 1 1/2 weeks after the install and after all 3 units had been running - Failed twice to seal a hole in the house left by a pipe C&C removed, leading to thousands of dollars in water damage the company attempted to ghost us over instead of making an insurance claim - 7+ failures within 1 1/2 months, ~21 total failures out as far as 9 months - After one failure, Dale & Lee's service came and inspected the units and gave me a pink slip (see the pink photo) warning me against running the units until they were inspected/repaired - the second HVAC professional to warn me of CO poisoning if I use these units! - Totally botched install: a double "P" trap, pipes left unglued, zip-tied drain lines, improper wiring, an unlevel unit held up by straps and PVC pipe (that one had about a 25% airflow restriction initially) - Install began on Nov. 11th, we paid for the "completed" job on Nov. 22, last furnace failure was 1 week before we turned them off for the spring - We had to have a lawyer send them a demand letter to get one of our failed units fixed after the company ghosted us in the middle of the winter right after they found out how much the water damage would cost to rectify Through this terrible process, this company has established a pattern of incompetence from the bottom all the way to the top, and a complete abdication of responsibility when faced with the expense of their mistakes. Richard promised refunds multiple times, which I never received. They promised a resolution to my property damage, which I never received either. To finally be compensated for the property damage, I had to contact the Oklahoma Construction Industries board, obtain a copy of this company's Certificate of Insurance, and call them and submit a claim myself. For anyone wondering, the insurance company accepted and paid the claim. The icing on this cake is the most recent failure we experienced. When our units failed on June 22nd, C&C sent ASAP Heating and Air to fix it. The ASAP rep took one look at our failed unit and told us he would not touch it. After taking pictures and talking to his superiors, he notified us that his company would not be willing to take on the liability of the poorly-installed unit, saying that it needed to be completely reinstalled (see the ASAP invoice photo). Richard lied to make the sale, saying the units they were installing in our home were the "same exact ones" they trained on. In reality, he sold us units his company had never installed, and we didn't find that out until after the install began. They made us pay for their training, left us with damage to our home and our personal property, and refused to answer our calls when one of our units failed yet again. TL;DR: We paid for a proper 4-day install of brand new units. We got an 11-day install, 21 unit failures in the 9 months since, an insurance payout we initiated ourselves for water damage, and proof that our units still are not properly installed. Oh, and accusations of wrongdoing on our part. This has by far been the worst experience I have had with any company, ever, and it just keeps getting worse! I would not recommend them, even to someone I dislike. You've been warned!

After my negative post over the weekend, I received a call from the owner today. We discussed my…read moreissues and he was very apologetic and refunded my money. If i have future issues with my gas fireplace, I will definitely give them a call. This is a small locally owned business. I'm convinced they really want to provide good service to their customers but at times thing drop through the cracks as they get busy. I wish I had tried harder to connect with the owner before making my post.

These guys are great. Went in last week and they knew exactly what I needed and it was instock…read more Will continue to do business at Hearth and pool. Will recommend these guys to everyone I know. Thank you Bailey.

They do an excellent job with our chimney cleaning each year and always have so many beautiful…read morestoves when we have come by the store to pick up supplies. Services are priced well and everyone we've spoken with has been so kind and helpful!

Marty really went out of his way to make sure that he fixed our AC and that it stays fixed. He did…read moreextra work just to make sure there's not a second underlying problem, and ran diagnostics even the installers didn't know about. He did all of this at a great price and he made room to help us on his weekend even if first went out, to the point that we felt bad for being an inconvenience - but he was patient and kind the whole time. Fingers crossed our PITA heat pump system will survive the summer thanks to Marty, but if it doesn't, we'll know who to call.

They were very prompt and had my hvac system fully replaced in a timely manner and answered my…read morequestions that I was asking as they were installing things. I will definitely recommend them to others. 5 out 5 stars for sure!

10/25/18 Cleaning and Inspection…read more This is the third year in a row that we have used Air Care Services to clean and inspect our wood stove and chimney. The first two years of service that we received was exceptional. The technician was clean, knowledgeable, courteous and very respectful or his surroundings. This year was a completely different story. The technician who performed the cleaning and inspection provided very disappointing results. First he tracked mud throughout the house as he made multiple trips in and out of the house. Does by Air Care not provide protection to put on his boots to prevent tracking of mud throughout the house? He did not clean the inside of the stove, nor did he remove the upper plate inside the stove to clean. He made a huge mess of the room where the stove was located, including getting soot on our lightly colored couch. It took my wife 2 1/2 hours to clean up after the technician. He did not correctly install the removable chimney inside the house after cleaning and he didn't install the screws in their original holes, he made new holes. We had "left over" screws on the top of the stove that I had to install and we now have more holes in the stove pipe. The stove pipe was scratched upon removal and replacement and our walls were also dinged up, in which now needs to repainted. When my wife removed the upper plate in the stove to clean she noticed that five (5) of the fire bricks were cracked and damaged and they needed to be replaced. Had a proper inspection been performed, this would have been noted on the evaluation report. My wife did call the office to express her concerns about these issues and with no acknowledgement or even a response from the Air Care Representative. No apology, no excuses, no refund, nothing. I would highly suggest that if you are thinking about using this company to clean and inspect your fireplace or stove, you might want to seriously consider another chimney cleaner, especially if you want a proper inspection done. Todd F

Terri at Air Care Services has been easy to work with. She keeps on telling me they are busy and…read morehave a lot going on however she has yet tried to rush me off the phone and has yet to forget anything. You can tell that they take their time and ensure everything is taken care of before they move on to the next task at hand, Supper happy with their work and to have crossed paths with Terri and Air Care Services

We our chimney had not been cleaned in quite awhile ad it needed cleaning. I called Royal Chimney…read moreSweeps and they returned my call. I explained what our chimney was like and they set an appointment. The day of the appointment the Chimney sweep arived on time. He got to work right away. I was impressed by his courtesy, knowledge, clean work and skill. I will always use Royal Chimney Sweeps for my fireplace and chimney needs.

From the owner: Royal Chimney Sweeps is your premier option; We handle everything from chimney sweeps, air duct &…read moredryer vent cleaning. We're here to please one customer at a time! We service in Tulsa Metro area, Jenks, Broken Arrow, Owasso & Sapulpa areas.