I reached out to Aire Serv about completely replacing the condensation line in my attic. I set an…read moreappointment on 1/27 for them to come quote the job and no one showed up. I called Pam and asked if anyone was coming out. She said no, because I only wanted a quote. Jordan called that day and we spoke for a while about the job. He offered cheaper routes, but said he would do the re-pipe if I wanted. I sent an email with pictures and videos of what I wanted to accomplish. Jordan came out on 1/28 for about 10 minutes to assess the area. Later that day we talked about getting a drywaller to fix the wall and that Jordan would call me back with a price. I never heard anything. I called 1/31 and spoke with the contact center. I told them I would just replace the drywall myself and I scheduled the appointment for 2/4. I received the text notification on 2/2 with the arrival window of 1-5pm and Jordan called and confirmed a price of $825.73. I thought that was fair for a full replacement of the piping and insulation. The day of the appointment at 2:27pm I called to see when they'd be here. They asked if I could reschedule because they were still on another job. I asked if they were available on 2/16, since my wife would be home. They said yes. We had no contact until the 16th. That morning, Pam informed me that James would be out shortly to prepare the job site. He arrived at 10:03am. Jordan arrived at 10:46am. They worked on the job until 1:02pm when James said they needed to leave for parts. He did not say what part or when we could expect them back. My wife asked if they had talked to me because he had not come back yet. At 3:38pm I sent a text and asked for an update. At 3:58pm Pam stated she would check in with Jordan. At 4:11pm, James returned. He left again at 4:18pm stating that he needed something back at the office. He returned at 4:37pm with a smaller pipe, began sweeping up the area at 4:42pm, and collected payment for $775.73 because of a $50 off coupon they had. He left at 5:03pm. I later pulled into my garage and noticed my attic was still open. Upon entering the attic, I noticed immediately that the job had not been completed according to what we discussed. All the trash was left. There were wet spots in the insulation from when the pipes were cut and the insulation was not replaced. They also ran the line into the washer drain incorrectly so at the time, I was unable to use my washer. I called the office but it was already after hours. I requested a call back through the contact center. Jordan called back a few minutes later. My wife and I spoke to him about the cost of the job vs. what was actually done. We asked what took so long and why James left for many hours. Jordan responded that it took a while since we live quite some distance away from where they went to get the part. He said they also responded to a service call for someone else while they were gone. None of this was relayed to us at the time. My wife explained to him that we were already delayed because our previous appointment was rescheduled due to a job they were on at the time taking "longer than expected". We thought they were doing the job that was described in the video we sent and the phone calls we had. The job that was actually completed was not nearly worth the amount of time or the cost that we paid. Jordan said he would talk to the technicians about communicating better in the future. We also asked for a receipt which we got on 2/17 that provided no details about why we were charged that price. I contacted Pam via email about getting an adjustment on 2/17. She replied that she would reach out to Jordan. I didn't hear anything back so I sent a follow up email on 2/21 and have not received any further contact as of 3/1. In my opinion, the cost of the job was overpriced for what was done (cutting a hole in a wall and replacing about 10 feet of PVC) and preventing me from using my washer. They offered to replace the pipe with a smaller one which would not have completely helped with the washer issue. I lost multiple days of PTO from work when they never came out. My recommendation would be to go with a different company.

Lousy service!! They replaced through our home warranty (we paid them $800 for our part) company…read morethe inside coil. We were happy then left for 9 days and came back to no sir! They came out and said it's 99.9.% our fault I'll get the parts and return later today. Nope and no notice from them they were coming! My husband called and they said wasn't their problem since they haven't received payment from warranty do they wouldn't help us! So for 2 weeks and us buying (@ $600 or so) room air conditioners and fans and having to call them finally they said we will not be back! We finally got a new vendor from our home warranty and he was wonderful! He replaced a shrader (?) and tighten up 2 connection outside & new Freon and we're set! Took about an hour work! Of course he was here a while figuring out the problem. He was great and excellent customer service! If there was a negative star I would leave it!

service request moms called the company we have hired…read morepreviously for maintenancing the air conditioning unit to help resolve a plumbing issue at the house where her brother lives. the drainage system for the two toilets was in a state of complete backup, which was not catastrophic because of his proximity to her house, and the experiences he has with bedpans, but of course, is useful to have working. quality the service was excellent, with the crew of workers arriving quickly, from what i was let to know, and utilizing skill and commitment in the craft of plumbing to navigate the drainage system that connects from the roof through underneath the house. also, when i passed by after walking around the neighborhood, the worker, who we will call tall guy for now, started toward the bin when i'd called for him to open the lid of the recycling bin at the house for me to slam some trash off the street. value too much gas, climbing, and human interaction. tall guy, if you did not get the payment you need, (539) 525-5464. value

We have been Air Assurance customers for many years and have purchased their HVAC Extended Service…read morePlan for many years as well. I called on a Wednesday because our air conditioning was OUT and had the pleasure of speaking to AI and it offered Saturday as the earliest appointment. I was transferred to an actual person and was told Saturday was for sure the earliest a tech could come out. I understand it is peak season for them but having to wait several days is ridiculous. I thought purchasing their maintenance plan gave you somewhat of a priority for service calls, especially when your a/c is not working in 90°+ temperatures. We will no longer be using Air Assurance and have found a great, honest and reliable company to purchase a new HVAC system from. We should have done this years ago as we have had very questionable plumbing service from AA as well. I would not recommend Air Assurance whatsoever and regret not switching sooner

Steve serviced all of our units and installed new thermostats. We have used many companies over the…read moreyears, only regret is we did not find him earlier. Fast, efficient, friendly, and won't try to sell you something you don't need. I would recommend him to anyone!

I contacted the company for an estimate to replace our upstairs unit. A technician came the next…read moreday to look at what we needed, and said he would e-mail an estimate later that day. While looking at what we had, he pointed out to me that there were areas not closed off and heat was being drawn to then unit. After sealing off the areas, I noticed an immediate difference in the cooling of the upstairs area. I e-mailed, thanking them for the estimate, and for the courteous technician that had pointed out a big problem. Turns out that the technician was the owner, Steve Price. I will definitely give him my business when the old unit gives up the ghost. Thanks again

JJ w/ Polar Bear Jack's came out after a previous company said a total new unit was needed at a…read moreprice of over $5400. JJ was able to diagnose the "actual" problem and get my system up and running better then it had since I lived here. He was polite, cleaned up after himself and had my house cooling one visit. Thanks JJ.

Excellent service, I had a unit looked a four time by another HVAC service with no results and they…read morefound the problem and worked with me to resolve the problem and get my unit up and running and work with me one the cost. Chester Cackler They are the best!!!!!!!

Contacted Larry to get a quote on some minisplits in May of 2024. He was always very responsive and…read moreopen to any questions/concerns that I had throughout our entire process. Initially, I was just 'pleased' with the service that his team provided. The guys were all very courteous, respectful, and cleaned up after themselves. Well, I'm no longer just pleased, I'm ECSTATIC with the service that this company provides! A year after I had the minisplits installed, I tried to use the heating function that was in the seldom used unit. The unit was only blowing cool air, and I was worried about getting hassled by the company for not bringing the issue up sooner. Larry completely understood (or didn't care since he was going to make it right anyway) that I just never ended up using the unit that winter, so I couldn't have known about the issue. Larry sent the techs out, they found that it was out of refrigerant, fixed the issue and everything was up and running again. Until... Someone in the house must've bumped into the unit and caused another leak of refrigerant. We didn't find out until almost two months later. No worries, Larry sends his guys out, they isolate the problem, and got me back up and running. I was just happy with the communication and that my problem was fixed, but then found out that Larry wasn't even charging me for ANY of these additional visits a year after install! Couldn't recommend this company more.

Larry has probably one of the most respectable companies that I've seen or worked with in a while…read moreall of his guys are very knowledgeable and work very hard and put out a very good product in the end. Yes every company has its bad things and it's bad reviews and everything else but above all and everything they do an awesome job of taking care of their customers. I've been in the industry for over a decade now worked for countless companies where I would have to go in and do warranty work for months on calls that nobody could figure out that people sold knowing that nobody at the company probably could figure this out. So you can only imagine how infuriated these customers must have been. So actually for once in a decade quite literally it was nice to actually go into a company and not be bombarded with warranty work that nobody can figure out for months on months with customers that are very fed up and have just paid thousands of dollars for basically nothing.

Jim, Steven, Sarah & the gang at Air Round The Clock were absolutely amazing! From a fast onsite…read moreestimate to an amazing install team-it was plug and play with 2 AC units, 2 furnaces & 2 thermostats. It was over 100 degrees during install & the entire time including Jim and the knowledgeable crew made sure we were in the know about what was going on the entire time. They worked long hours to make sure they didn't leave until we had at least one air conditioner running. Much time and detail went into my install and I have confidence in knowing we went with the right company for the job! Many thanks to Jim & Steven & the team at Air Round the Clock!

Excellent service and quality! I can't say thank you enough for fixing my ductwork!!! My energy…read morebills have reduced greatly!!!