They don't show up, don't return calls and do shoddy work. Turnover is high so a different person…read moreshows up each time and has no idea what the last person did. Customer service is a joke as is, Jerry, the service manager. Overcharge and underperform is not a good business model.

I've dealt with seaside pools now for approximately 10 years. I've bought three hot tubs from them…read moreover the years. I have to say the hot tub's are a decent price. my main problem is the service department. I had a hot tub hit by lightning two years ago and called Seaside to come repair it. Since they were the only company in the area that serviced that brand my choices were limited. It took 16 phone calls and six months before the repair was completed. This is not an exaggeration. They came out three times to check out the hot tub and figure out what part it needed. After a month would go by, I would call and they would not have a record of the service call. This happened twice before they ordered the part. After three more months went by I called them to see when they were coming and they asked me if I still wanted the part??? After another month the part finally came in and they called me again and asked me if I still wanted the repair done?!!! In all it took six months and 16 documented phone calls to get the repair completed. I documented the calls because the only other company to service that Brand was out of Kansas City. And since my whole house got hit by lightning the hot tub repair was covered by insurance. I had to document every call in case I had to have the repair done by the Kansas City company and the insurance to pay for that service call. I had another hot tub that I purchased from them at the guesthouse that I own. I called three times for a repair man. After the first time they came out I called them back a week later because I did not know anyone was out. They advised that he could not move the hot tub to look inside of it and they would have to send five guys to move it. Myself and my 12-year-old son moved the hot tub and took the cover off and we called them back. They came out and checked it out and then we did receive a phone call. They said it was wired incorrectly and they could not work on it. This hot tub had been wired the same and in the same place for 10 years. I than received a bill from them for $139.61. This was a $95 labor charge and a $32.50 service call charge and a $12.11 for taxes. Since they did not perform any labor by thier own admission I only sent them back a check for $32.50 along with a letter. I also subtracted the taxes since this was a service charge and Missouri does not pay taxes on services and neither does Arkansas if there was not a part brought in from Arkansas. They sent my check back along with a letter that they had billed me correctly and when we set up the call they explained their charges over the phone. At no time did they explain that there was a labor charge and the service charge. In fact we called under another name for another service call to a different address and they still did not advise about extra charges even when we asked what the charges were. We were told over the phone that it was just a service call charge. (We did cancel the service call). This was my personal experience with them over the last 10 years, again the prices are good for the products and the products are good but beware if you need any kind of service.

We have had a great experience with this pool company. They are always trustworthy, knowledgeable,…read moreand willing to take the time to answer questions about our pool products and maintenance needs. They have helped us with everything from water testing and chemical balancing to repairs and installation advice. Their staff is patient, professional, and clearly understands pools inside and out. Whenever we bring in a water sample, they explain the results in a way that actually makes sense and recommend what the pool truly needs instead of trying to oversell products. They have been dependable for repairs and extremely helpful during pool setup and liner-related questions as well. It is hard to find a company that is both honest and experienced, but this team has consistently been both. Highly recommend to anyone looking for reliable pool service and support.

ISPS did a great job installing my in ground pool liner. very detailed and took the extra time to…read moremake sure everything was perfect sometimes working really late and in the cold. thank you for your customer care ISPS.

Completely disappointed after using Big Sugar Pools for the first time this summer. We were…read morethrilled to use them after our neighbors recommended them but shortly after they started working on our pool we realized they were completely UNprofessional & did NOT communicate with their customers. They opened our pool for the agreed upon price but then charged us an extra $45 on top of that for a "cleaning fee" which should be included with the opening cost. Either way, this cost was NEVER discussed with us or approved (otherwise we wouldn't have asked them to clean it as we are capable of vacuuming the pool!)! Then comes the WORST part....a charge for $200 worth of chemicals used in our pool for JUST opening it! That is INSANE! 21# of shock, 11 chlorine tablets & 1 gallon of algecide on top of the 2/3 gallon of algecide we provided them! They completely RIPPED us off with these prices & used an OUTRAGEOUS amount of chemicals! Then, they claimed to have come out to service our pool TWICE in the month of MAY even though our pool wasn't done being opened until the last week of May! No communication about when/if they are coming or did come & very poor professional manner from the owner. His dad on the other hand, was very friendly when he came to our house once! I would have NEVER thought this would have been the case when we called them at the beginning! DO NOT use this pool company!!!! Or if you do, be sure to review your invoice as there will probably be incorrect charges on there!