ASK FOR ROCKY. SERIOUSLY. ASK. FOR. ROCKY…read more Let me save you some time: if you are going to Sofa City, Rocky should be the very first person you ask for. Not the second person. Not "whoever is available." Ask for Rocky. Because Rocky is not your average salesperson. Rocky is a whole experience. From the moment my husband and I met him, we knew we were in for something different. This man has grit, humor, warmth, patience, and the kind of knowledge that makes you feel like you are in the hands of someone who actually knows what he is talking about. And believe me, when you are making a major purchase, that matters. Rocky did not just try to sell us a sofa. He listened. He answered every question. He explained everything. He was patient through every moment of indecision, every comparison, every "wait, let me think about this," and every question we threw at him. And he did it without making us feel pressured, rushed, or like we were wasting his time. That kind of customer service is rare. Rocky worked hard to make sure my husband and I were genuinely happy. Not just happy enough to make a purchase. Not just happy enough to walk out the door. He wanted us to feel confident in our decision, comfortable with our purchase, and truly satisfied with our experience. And the humor? Absolutely unmatched. Rocky brought an exuberant warmth to the entire experience. He made us laugh. He kept things light. He brought personality into what could have easily been an exhausting shopping experience. He was professional without being robotic, knowledgeable without being condescending, and persistent without ever becoming pushy. There is a difference between someone who is simply trying to make a sale and someone who genuinely cares about the happiness of their customers. Rocky is the second one. By the end of our transaction, something unexpected happened. We stopped feeling like customers. We started feeling like friends. And honestly, that is the kind of connection you remember. Rocky is the epitome of what a perfect salesperson should be. He has the knowledge, the patience, the humor, the warmth, and the determination to make sure his customers walk away happy. He brings grit to the conversation, heart to the experience, and a genuine desire to make people feel good about the decisions they are making. So if you are heading to Sofa City, do yourself a favor: ASK FOR ROCKY. He will work hard for you. He will make you laugh. He will answer your questions. He will be patient when you need time. He will make sure you feel heard. And if you're lucky, by the time the transaction is over, you may walk out with more than a new sofa. You might just walk out with a new friend. Rocky, thank you for making our experience exceptional. You are one of a kind--and Sofa City is lucky to have you. And the value was not in the sofa set but in working with Rocky and changing our minds about salesman !!! The Prices fall within the competitor range but Rocky made sure he put his extra touch to seal the deal ! And that's no BULL "Winkle" lol

My mom decided she wanted to switch from her recliner that she's had for 7 years to a new recliner…read morewith the lift chair feature. She did some research online and decided that she would start with Sofa City as the first store that she would go to. Her original intent was to check out several different furniture stores then make her selection. We were greeted right away by Brent. My mom explained what she was looking for and he took us over and had my mom sit in several at different lift chairs at differing price points and offering different features on their remotes. He was so gracious offering to help her maneuver from one chair to the next due to her mobility issues. He was so personable, knowledgeable and pleasant that my mom decided that it was going to be one stop shopping because she found a chair that she was very comfortable in with the features she was looking for and added features of heating and massage in addition to the lift. And Brent was excellent. We were both so glad that he helped us and my mom is enjoying her new chair.

I'm really impressed with the luxury vinyl plank flooring they special ordered for me. The flooring…read morecleans up easy. My installer kept complimenting the quality of the floor when he was putting it in. I had a hard time finding a color I liked at other stores for a reasonable price.

Cardins Flooring was located in another area of Springfield. They either opened a second location…read moreor relocated to the corner of Sunshine and Fremont. Smart. We've not been in their new location. About eight years ago we visited their other place. One of these days we hope to visit the new Cardins. But they need a new sign and better apperance. I'm not a sign maker, sign seller or graphic artist. I'm not in construction or real estate. But I love beautifying my house and enjoy shopping for it. Cardins needs to change their sign. The current sign is not appealing visually. (Isn't visual appeal for women shoppers the reason gas stations started putting flower pots by their doors?) If the front of Cardins looks more attractive, it's more likely that more residents will come in. Think about the different home owners living within a 20-minute drive of that Cardins. There is Brentwood, Iron Bridge, National Place, Phelps Grove, Roundtree plus Southern Hills. There are other residential areas, too. Friends of ours live in a lovely area of brick homes off of South Luster. Don't recall the name of their subdivision, but it's probably 20 minutes from their door to Cardins.

Want to give a big shout out to AJ who was great, helpful & knowledgeable about her products…read more Thanks to AJ we have been sleeping in our new & unique bed that has LED lighting that surrounds our headboard! We love it & go see AJ she'll do right by you. Thanks again for your great help!

Bought a living room set. Had to get every piece replaced. Still having issues but warranty has run…read moreout. Awful quality. Very disappointed.

I have shopped here many times over the years. You have to be willing to do some searching and…read moremaybe come back a few times as they get new products in all the time but I have always gotten good quality products and good customer service. And the prices are was more reasonable than Lowe's, HD or Menards. -Rita sanders

Watch what you buy!!! This place doesn't give refunds. I bought a sink that did not fit and…read moreneeded a smaller size and had to do a special order through Lowe's and showed CreatI've Associates the receipt and they did not care. I had a job done and needed no more work but they said that their system is not allowed to give refunds-sure!!!!!

I love Haden Long at Ellecor. She is great at decorating and her store has great options. If you…read moreneed help with interior design, definitely meet with her! She is very talented.

We were VERY disappointed with our furniture purchase through Ellecor. We have worked with other…read morefine furniture stores in Springfield (i.e. James Décor, Wheelers, etc) with very positive experiences. We found two Norwalk chairs were on sale and when I asked why, I was told it was a discontinued pattern. Shame on them for not declaring that damage was the reason they were discounting the chairs. Shame on us for not looking under one of the tags to find a 2 inch tear in the fabric on the shoulder of one chair. When asked about this later (after the purchase) we were told, yes, that is why they were on sale. No remedy was offered. This is NOT the kind of customer service we ever want to experience again. Our experience with other high quality stores is that damage is disclosed, not hidden - hence a damaged item was not purchased. Never again Ellecor. I caution you to be wary of any purchases at Ellecor.

Came today for a Father's Day present for my husband and with my husband. Let's be honest, we are…read morebeyond the whole surprise situation. In 20 plus years I have had some home runs and some strike outs and ain't nobody got time for me to biff it today. My husband was in heaven. We was astounded at the genuinely nice and helpful staff and astounded at the selection. This is the BBQ, grille and outdoor headquarters. This store is the place to come for gifts and quality. We will be coming back when we have more time. For now, hubby was very excited to try his new sauces, rubs and rare grille additions for his marathon Father's Day tomorrow. Happy grilling !

Prior review was incorrect. It was intended for another business. This company is fine.read more

Our positive review goes to the Furniture side of the Sutherland's in Aurora and especially to the…read moreexceptional customer service of Kevin. We highly recommend this store as we are grateful for their approach to customer satisfaction.

Decent selection for small town hardware store. Not enough staff and one was not friendly or…read morehelpful at all.

I had a great experience with this company. They worked with me to get a new washer and dryer that…read moreI hope will last many years. I had chatted with Shawn on Saturday and then went to facility Monday morning to purchase. I upgraded from my first choice and they worked with me to make sure they would fit my space. The units were delivered and installed that same afternoon. I have not yet used them but some relatives have the same machines which they really like so I feel sure I will like mine too. They were respectful, informative and easy to work with. I believe I got a good price.

After a terrible experience with another company I reached out to 417 outlet. Very glad I did…read more They were very responsive and delivered the appliances the next day. It could not have gone better!