I had a Vinyl Luxury Floor installed from Floors Plus in Nixa a few years ago and was very…read moreimpressed with the install. As time went on my floor did not look like it should have because dirt would get trapped in it without being able to scrub it out. I have animals and need an easy clean up floor due to heavy traffic with the dogs. I needed new carpet in the master bedroom so I revisited Rob and Scott at floors plus and they assured me the floor must have had a defect with the wear layers. They sent several people out to see the floor and contacted Shaw letting them know about the defect. This was during Covid and I know there was a lot of shortages with workers. With Rob's insistence, Shaw came through and Rob had my floor replaced. I don't believe any other company would have gone through great lengths to make sure this was fixed and floor replaced. This just reinforced my feeling that they are the best. My floor was a huge area spanning from kitchen, dining room through living room and hallway. Looks Great! Thank you to everyone at Floor's Plus! G. Wise

From the owner: We specialize in all flooring; hardwood, luxury vinyl plank, tile, and carpet. We create beautiful…read moreshowers as well! We make it easy with a simple 3 step process and we're fast. Get it done better & fast with Floors Plus! At Floors Plus we are a family owned and operated company. That truly care about our customers. Customer satisfaction is our number one goal.

Wonderful experience and I would highly recommend! Every aspect, from walking into the store for…read moresamples, to finishing the job. Top notch! My flooring looks absolutely beautiful. Matt and Dee were so helpful with their advice and allowing me to take home all the samples I wanted. Adam and Dustin did an absolutely beautiful job on my flooring. They were very kind, considerate, helpful, hardworking guys! I appreciate all of the extras they did for me. Including putting up with my dogs. Just can't say enough about Southern Floors. Look no further! B. McIntire

Amazing craftsmanship, attention to detail, super friendly family owned business…read more Building a home has had some stressful moments but our dealings with Southern Floors was not one of them. We had a lot of custom finishes and they stepped up to the plate and hit a home run!! Tile, hard wood, vinyl plank, and carpet. They do it all! Thank you Southern Floors!

My husband and I always try to use local businesses when possible instead of the big box stores to…read morehelp boost the local economy. We chose Ozark Carpet and Flooring just for this reason. We purchased one of their best carpets with a 25 year warranty for 5 rooms plus the stairway. It took over 2 months to get the carpet, even though we were told it would be just a couple of weeks. We were ok with the delay, although we were the ones that had to check in to see what the status was on the delivery and install window. Customer service did not seem too important to them. We finally got it installed after a few months (March, 2024), and it looked great in our home. However, after just a couple of months, there was a spot on the living room carpet that was crushed and completely worn out. We tried several times to contact both owners, both by phone and email concerning this problem. After a few weeks, one of them replied, and then they made an appointment to come out and look at the carpet for themselves in December, 2024. They assured us that this spot was definitely a defect, and that it would be replaced under warranty. And that as soon as the holidays were over, they would take care of this. We never received any direct contact from the business after this, until we called to check on the status. This also took several calls and messages left before we received any reply back. Not sure why nobody ever answers the phone at this particular business, or messages are not returned in a timely manner. When we finally did get someone to return our call, we were told that the replacement carpet was ordered, and it should be received in about 3 weeks. We called back again after 5 weeks, and once again, no answer, and no return call. We waited a couple of more weeks, called again, and got no answer. After several more calls, we finally got someone to pick up the phone. We were told that the replacement carpet was there, and had been sitting there for a couple of weeks. Really? No call to let us know this? We then asked when it would be installed, and we were told it would definitely be scheduled for installation the week before Easter, and that they would call us with an exact date and time. Easter came and went....no call....no install. We called once again about 5 more times before reaching anyone. We were then told by John that the install would be May 8th. On May 8th, they then called and cancelled. This after we just moved all of the furniture out of the room for the install! We were then told that it would be rescheduled for the next day at 10:00 a.m. Next day, May 9th, at 11:00 a.m., we called once again, since nobody had yet showed up. This has been nothing but a nightmare dealing with this defective carpet and the poor customer service. This kind of service, or lack of, puts a horrible blemish on the other small businesses that are trying to make ends meet. We will definitely be looking elsewhere for our flooring needs in the future, and would never recommend this business to anyone.

Nothing but good things to say about Ozark Carpet Company!!…read moreKeith was a pleasure to work with, is kind, helpful and patient. Their installers did excellent work and were also courteous, friendly and professional. I'm very pleased with their service, product and the overall project outcome. A great experience I had doing business with this local establishment!

They came out and measured gave us a very reasonable quote seemed very nice and professional. When…read morethey arrived to do the job they had mismeasured and the quote went up by 2000 dollars approximately. They promised they would grind the floors to make smooth when they applied the epoxy finish. They said they would be smooth after multiple confirmations with them. They did the job on a Friday and came back saturday to do the top layer. We were told to not walk on until Sunday however we did look at them from the steps and they appeared extremely textured and rough. Sunday when time was almost up we sent pictures explaining how unsatisfied with the floor as I could not even walk across in socks without snagging and no way could I mop them. They came back on Monday and put another thicker layer of top coat. We let them dry as told and looked over them it appeared very half-assed. They have streaks and heavy areas and thinner areas. There are clumps of flake they are not smooth at all. There is plastic stuck in the clear coat you cant remove and under the stairway they didn't recoat it and is as rough as originally started. Multiple times it was discussed we wanted smooth and while it was a large area abotu 1575 sq feet total, they assured. Now we cannot get a response to resolve this. They say no matter what they do we won't be happy and that is not the truth. The truth is at 9390 of our hard earned money. They boast on communication and doing the right thing but they will no longer respond and help us fix this. They are supposed to warranty the floors for 4 years and I have nothing showing this other than my estimate for the work and their website. They also did not give us a receipt. They have our cash, we have a piss poor floor that albeit is bareable is not what we were supposed to get and assured of. I would not recommend them if this is how they do business and cannot try to work with the customer to correct. I have all this documented so if anyone is thinking of it. It is not what they appear or seem to be. Bad business.

fantastic job turning our boring garage into a functional work of art. they were extremely easy to…read morework with and completed the job when they said they would. highly recommend if you're thinking about an epoxy floor

Best around. Went in with a few ideas on what I was wanting and looking for and they met and…read moreexceeded all my needs!!!

I generally don't like leaving bad reviews on businesses. I went to the store on 4/12 to order…read morecarpet for two rooms in my house, I was also going to have them install it. I told them we need it as soon as possible and was told by Shawn which carpet I can choose that was in their warehouse or distribution center and can be here 4/14 and then installed some days later. On 4/14, I never got a call that the carpet came. I called the owner on 4/15 and was told that carpet won't be there for another week. (I was the one to call and ask about it) I totally understand, shipping problems happen and it's out of your hands sometimes. I kindly told him that unfortunately I would like to cancel my order since I needed something quicker and asked for a refund. (Was able to buy nice quality carpet at Menards and get installed a day later for a cheaper price) A week later on 4/22, I hadn't received the refund so I reached out again and asked if he had refunded my card, which he said he did. By 4/28, still no refund. So I called Square app, the app that was used to pay the business and was told that yes the refund was requested on 4/22.....a week after I initially canceled my order and after I kept calling to ask about it. Overall, poor communication, over promises and under deliver, (they will tell you that there's a problem with installers and are weeks out with work, please call around first).

Excellent service! My contractor reached out to them while we were shopping in Springfield. We…read moreeasily got in touch with someone who we were able to meet with and find what we needed. The product we sought came with options, so she gave us space to investigate them and make a final selection. We found the pricing for the flooring to be very competitive for the quality of the product. We found the employees who loaded our truck with the flooring to be very efficient and mindful in their task. We will be back for future flooring needs.

Within one month after installation, large pulls in the carpet started to form. Mouery's was…read morenotified and they went through the warranty process. The manufacturer approved to only have two of the four rooms (and staircase) carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced. The manufacturer sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer ran their own tests and of course denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people this seems quite extreme especially for nearly $10,000 worth of carpeting. While I recognize Mouery's tried to help, the customer is still the only one out thousands of dollars with an entire house full of defective carpet. So, once again the consumer is the only one who loses. When will companies actually do what they say they are going to do?