My husband and I always try to use local businesses when possible instead of the big box stores to…read morehelp boost the local economy. We chose Ozark Carpet and Flooring just for this reason. We purchased one of their best carpets with a 25 year warranty for 5 rooms plus the stairway. It took over 2 months to get the carpet, even though we were told it would be just a couple of weeks. We were ok with the delay, although we were the ones that had to check in to see what the status was on the delivery and install window. Customer service did not seem too important to them. We finally got it installed after a few months (March, 2024), and it looked great in our home. However, after just a couple of months, there was a spot on the living room carpet that was crushed and completely worn out. We tried several times to contact both owners, both by phone and email concerning this problem. After a few weeks, one of them replied, and then they made an appointment to come out and look at the carpet for themselves in December, 2024. They assured us that this spot was definitely a defect, and that it would be replaced under warranty. And that as soon as the holidays were over, they would take care of this. We never received any direct contact from the business after this, until we called to check on the status. This also took several calls and messages left before we received any reply back. Not sure why nobody ever answers the phone at this particular business, or messages are not returned in a timely manner. When we finally did get someone to return our call, we were told that the replacement carpet was ordered, and it should be received in about 3 weeks. We called back again after 5 weeks, and once again, no answer, and no return call. We waited a couple of more weeks, called again, and got no answer. After several more calls, we finally got someone to pick up the phone. We were told that the replacement carpet was there, and had been sitting there for a couple of weeks. Really? No call to let us know this? We then asked when it would be installed, and we were told it would definitely be scheduled for installation the week before Easter, and that they would call us with an exact date and time. Easter came and went....no call....no install. We called once again about 5 more times before reaching anyone. We were then told by John that the install would be May 8th. On May 8th, they then called and cancelled. This after we just moved all of the furniture out of the room for the install! We were then told that it would be rescheduled for the next day at 10:00 a.m. Next day, May 9th, at 11:00 a.m., we called once again, since nobody had yet showed up. This has been nothing but a nightmare dealing with this defective carpet and the poor customer service. This kind of service, or lack of, puts a horrible blemish on the other small businesses that are trying to make ends meet. We will definitely be looking elsewhere for our flooring needs in the future, and would never recommend this business to anyone.

Nothing but good things to say about Ozark Carpet Company!!…read moreKeith was a pleasure to work with, is kind, helpful and patient. Their installers did excellent work and were also courteous, friendly and professional. I'm very pleased with their service, product and the overall project outcome. A great experience I had doing business with this local establishment!

Wonderful experience and I would highly recommend! Every aspect, from walking into the store for…read moresamples, to finishing the job. Top notch! My flooring looks absolutely beautiful. Matt and Dee were so helpful with their advice and allowing me to take home all the samples I wanted. Adam and Dustin did an absolutely beautiful job on my flooring. They were very kind, considerate, helpful, hardworking guys! I appreciate all of the extras they did for me. Including putting up with my dogs. Just can't say enough about Southern Floors. Look no further! B. McIntire

Amazing craftsmanship, attention to detail, super friendly family owned business…read more Building a home has had some stressful moments but our dealings with Southern Floors was not one of them. We had a lot of custom finishes and they stepped up to the plate and hit a home run!! Tile, hard wood, vinyl plank, and carpet. They do it all! Thank you Southern Floors!

Excellent service! My contractor reached out to them while we were shopping in Springfield. We…read moreeasily got in touch with someone who we were able to meet with and find what we needed. The product we sought came with options, so she gave us space to investigate them and make a final selection. We found the pricing for the flooring to be very competitive for the quality of the product. We found the employees who loaded our truck with the flooring to be very efficient and mindful in their task. We will be back for future flooring needs.

Within one month after installation, large pulls in the carpet started to form. Mouery's was…read morenotified and they went through the warranty process. The manufacturer approved to only have two of the four rooms (and staircase) carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced. The manufacturer sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer ran their own tests and of course denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people this seems quite extreme especially for nearly $10,000 worth of carpeting. While I recognize Mouery's tried to help, the customer is still the only one out thousands of dollars with an entire house full of defective carpet. So, once again the consumer is the only one who loses. When will companies actually do what they say they are going to do?

Great cleaning service. Amazing company! Great customer service and the service provided was top…read morenotch!!!

Anyone needing a family locally owned carpet cleaning service in the 417 area needs to give Steam…read moreMaster a call. Showed up on time and provided a detailed carpet cleaning which made all of our rooms smell super awesome and so clean we almost don't want to ever walk on the floors again...but we will...because having your carpets professionally cleaned doesn't have to cost a fortune. We will be repeat customers for life!

Personal Touch came and turned a bad situation into carpeting that looked brand new. The house…read moreimmediately lost its bad odor also. Even the dog was happy with the cleaning. I highly recommend the quality of work and the affordable price! Rick S. Springfield Mo

I cannot say enough what a great job they did today on my carpets. I researched for quite a bit to…read moresee where I could get the most reasonably priced carpet cleaning but also ensuring that it is done well. They asked if I had pets and did a special service for my puppy and the effects he has had on our carpets. They were quick, polite, informative, and overall a great company! I cannot recommend them enough!

The people who worked on my floor were phenomenal and the nicest! I stayed in the home while they…read moreinstalled beautiful flooring and their precision was pristine. I believe the floors will remain here long after the house fades away, the best money can buy.

Midwest installed the tile in this bathroom in 2020. There was grout on the ceiling and grout was…read morecoming out of the corner. My husband was the one addressing the issues. He since has passed. I am now picking up the issues. Trustin at Midwest said he is not fixing the grout issue given it's been 3 years. I explained John was dealing with it before his passing. Trustin said he was not aware. He looked at the pictures and said the house shifted and caused the grout issues. I hired a tile guy to repair the grout. He discovered the reason for the grout falling was due to Midwest's installers grouting over blue painters tape. Beware of the quality of work from Midwest tile installers and they lack of making it right. Response to Midwest Rug: Thank you for the response. To be perfectly clear the reason for the engineer inspection had zero to do with the tile installers installing grout over the top of blue painters tape. I'm sure my husband did inform someone of the tile issue. I would be more then to chat with an owner of Midwest.