Carpet Shoppe renovated my guest bathroom. They did a great job picking out the stone and tile…read morematerial and patterns. Designers were easy to work with and patient going through the design process. Installation crews were very good and did an outstanding job installing the work. It looks great and I am very pleased. Going to have them do my new addition and man cave.

My wife and I are in the process of showing and selling our home when our beloved dog tore a…read moresection of our carpet up. In a panic, I called Carpet Shoppe because the reviews online said they were reasonable to work with. They were very friendly on the phone and listened to my situation, gave me a rough estimate but told me I would have to wait until the "estimate guy" could come out and give me an exact number. I explained to them that we are showing our home on almost a daily basis and needed this fixed ASAP. They assured me he would call me as quickly as he could and that they understood and would try to help. No one called me by the end of the day and I waited until after noon the following day to check back with them. Come to find out, no one had written my information down, no one had any idea who I was or what my issue was and I had to reschedule a call from the "estimate guy" all over again. They also tried to tell me that he makes his own schedule so they had no idea when he would contact me but again assured me that it would be by the end of the day. I am now 24 hours past that second call and still have not received a call about my repair job. Super unprofessional in how my job was handled and I will take my business else where. I also will not be recommending them to anyone for business and will be posting this review on as many sites they are affiliated with as possible.

Excellent service! My contractor reached out to them while we were shopping in Springfield. We…read moreeasily got in touch with someone who we were able to meet with and find what we needed. The product we sought came with options, so she gave us space to investigate them and make a final selection. We found the pricing for the flooring to be very competitive for the quality of the product. We found the employees who loaded our truck with the flooring to be very efficient and mindful in their task. We will be back for future flooring needs.

Within one month after installation, large pulls in the carpet started to form. Mouery's was…read morenotified and they went through the warranty process. The manufacturer approved to only have two of the four rooms (and staircase) carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced. The manufacturer sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer ran their own tests and of course denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people this seems quite extreme especially for nearly $10,000 worth of carpeting. While I recognize Mouery's tried to help, the customer is still the only one out thousands of dollars with an entire house full of defective carpet. So, once again the consumer is the only one who loses. When will companies actually do what they say they are going to do?

A BIG SHOUT OUT to Bearden Carpet. They were the most professional group we've ever worked with…read more from Tammy first giving the estimate to the hard professional perfectionist work of Luke, JP and Bobby we have a BEAUTIFUL basement. Worked hard and steady and very professional and pleasant!!! If I ever need carpet again, that's where I'll go! Thank you, truly enjoyed watching you work and listening to the camaraderie!

We had new laminate wood flooring put down in our kitchen area and bathroom. I was really…read moreimpressed with what it looks like. I have to admit I was trying to wipe up stains that weren't there. It was in the wood! We ordered wood that had imperfections but trust me they cannot be wiped up. It was rather funny. We had our own friend put the flooring down and he did a really good job. We made a good choice. I would also like to tell you that the one on one with the saleslady was quite impressive also. She knew her stuff and was quite truthful about the way it had worked for her. Hopefully we will never have to do this again, but if we do I have no doubt who we will choose to do business with. Good people and we are well pleased. Eldridge, Mo

The sales associate that helped with the flooring purchase was amazing. Everything after that, not…read moreso much. Purchased and arranged delivery on Tuesday, even had an employee from the delivery team confirm details while in the store. Called on Friday to confirm time and were told we weren't on the delivery schedule. We had a receipt including a $100 delivery fee. We were told they couldn't deliver until Monday, so we offered to come pick it up and the delivery fee be reversed. The only way to get a refund was to pick up a check in the store. Deciding this was suspicious, we asked to cancel the order. After being asked to hold, they came back to let us know they would deliver that day between 4:30 and 5:30. At 5:30, we receive a call that they could not find the house because they did not have the exact address. The exact and entire address that was collected on 2 different invoices and printed on both sales slips. Cheap flooring, indeed. The sales associates, Cody, fantastic. Beyond that just know you may or may not get your flooring on time and if you want a refund on credit, it's not going to happen. ​​

They brought the completely wrong carpet from what we ordered. Left that carpet overnight knowing…read morewe had dogs and came back the next day to install carpet we settled on. They were supposed to give us a discount since we didnt get the carpet we originally ordered. Today im told that we dont get a discount because there was stains on the carpet they left here because of the dogs and they had to throw it out. There was nothing ever agreed on or signed saying to keep dogs off the carpet. We never even asked them to leave behind white freaking carpet to begin with. We have kids and animals and shit happens. Very unprofessional company so everyone beware! The so called discount flooring is not worth the hassle. The only good thing was the installer who was very good. The fact is I never asked for the wrong carpet to be left. It should have been rolled up and taken back to the store as soon as it was made clear it was the wrong stuff. The whole experience could have been handled more professionally. Nobody would have even contacted me today to even tell me the issue if I hadn't reached out about it. Treat your customers better!

Personal Touch came and turned a bad situation into carpeting that looked brand new. The house…read moreimmediately lost its bad odor also. Even the dog was happy with the cleaning. I highly recommend the quality of work and the affordable price! Rick S. Springfield Mo

I cannot say enough what a great job they did today on my carpets. I researched for quite a bit to…read moresee where I could get the most reasonably priced carpet cleaning but also ensuring that it is done well. They asked if I had pets and did a special service for my puppy and the effects he has had on our carpets. They were quick, polite, informative, and overall a great company! I cannot recommend them enough!

I highly recommend. Color Tile. Worked with Jerry who was very patient with our questions and…read morechanges throughout the process. The prices were very good. The quality of materials - carpet, hardwood, and laminate was excellent. The installers were all super talented. The install was flawless - we get a lot of complements by visitors. Definitely recommend!

We are very impressed with Color Tile. Jerry was great to work with and the install by Alex was…read moreexcellent! I highly recommend them!

My husband and I always try to use local businesses when possible instead of the big box stores to…read morehelp boost the local economy. We chose Ozark Carpet and Flooring just for this reason. We purchased one of their best carpets with a 25 year warranty for 5 rooms plus the stairway. It took over 2 months to get the carpet, even though we were told it would be just a couple of weeks. We were ok with the delay, although we were the ones that had to check in to see what the status was on the delivery and install window. Customer service did not seem too important to them. We finally got it installed after a few months (March, 2024), and it looked great in our home. However, after just a couple of months, there was a spot on the living room carpet that was crushed and completely worn out. We tried several times to contact both owners, both by phone and email concerning this problem. After a few weeks, one of them replied, and then they made an appointment to come out and look at the carpet for themselves in December, 2024. They assured us that this spot was definitely a defect, and that it would be replaced under warranty. And that as soon as the holidays were over, they would take care of this. We never received any direct contact from the business after this, until we called to check on the status. This also took several calls and messages left before we received any reply back. Not sure why nobody ever answers the phone at this particular business, or messages are not returned in a timely manner. When we finally did get someone to return our call, we were told that the replacement carpet was ordered, and it should be received in about 3 weeks. We called back again after 5 weeks, and once again, no answer, and no return call. We waited a couple of more weeks, called again, and got no answer. After several more calls, we finally got someone to pick up the phone. We were told that the replacement carpet was there, and had been sitting there for a couple of weeks. Really? No call to let us know this? We then asked when it would be installed, and we were told it would definitely be scheduled for installation the week before Easter, and that they would call us with an exact date and time. Easter came and went....no call....no install. We called once again about 5 more times before reaching anyone. We were then told by John that the install would be May 8th. On May 8th, they then called and cancelled. This after we just moved all of the furniture out of the room for the install! We were then told that it would be rescheduled for the next day at 10:00 a.m. Next day, May 9th, at 11:00 a.m., we called once again, since nobody had yet showed up. This has been nothing but a nightmare dealing with this defective carpet and the poor customer service. This kind of service, or lack of, puts a horrible blemish on the other small businesses that are trying to make ends meet. We will definitely be looking elsewhere for our flooring needs in the future, and would never recommend this business to anyone.

Nothing but good things to say about Ozark Carpet Company!!…read moreKeith was a pleasure to work with, is kind, helpful and patient. Their installers did excellent work and were also courteous, friendly and professional. I'm very pleased with their service, product and the overall project outcome. A great experience I had doing business with this local establishment!