Amazing customer service. Mario is very friendly and made us feel at ease throughout the entire purchase of our flooring.

We bought flooring from this location, and we very much regret doing so! We ordered 5 boxes of flooring; every single box was broken! They blamed it on Fed X, but they refused to provide shipping information to file a claim, nor would they file a complaint on our behalf. We called over 18 times in a month; not ONE phone call was returned. They refused to let us speak with someone in management; all attempts were blocked. We got NO assistance in resolving our issue. Management did NOT CARE!! They changed the shipping quote prior to shipping out the product, which was substantially higher than the original quote we were given in writing. We feel we were ripped off, and we will never, EVER, be shopping here again! read more

Very disappointed in service and install of our flooring. Showed up a day late original quote stated a two day install and it took 4.5 days. The also did not provide enough flooring so we will be another 1-2 weeks without our bathroom. They did not stand behind the original quote so now we are hundreds of dollars more than original quote. Would not recommend to anyone. read more

LL Flooring - Springfield - Flooring Near Me - Springfield, Missouri

jan1,2023 bad doesnt even cut it, its been traumatic. Let me start by saying that everyone at the actual LL store has been great. However, we have multiple complaints about the installation contractors, and their coordinator, Dave. They have been awful, grossly unprofessional, rude, passive aggressive and have caused us tremendous distress. It's become a HUGE regret, and if there was any way to undo, it I would immediately. From the beginning: We bought the material in October and had a tentative date for installation at the beginning of November. Dave never called to confirm as we were told to expect. We had to call him, and it was set up for the week after we prepared for. Luke showed up and then left immediately because my 6 year old had a cold. He said he was scared it was Covid and didn't mean to be puny but wouldn't work around that because he has kids too. They rescheduled for the Tuesday before thanksgiving (which only gave them 2 days after we were told they needed 3). When the rest of luke's crew showed up that day, they were a ragtag group of a bunch of his relatives who were all young, careless and seemingly in a hurry. They knew we were replacing our floors because it was old (we told luke at the beginning while he was assessing and before they started working) and yet they sliced and ripped in random places going around furniture instead of moving it, flung it around a bunch and barely rolled it up at first. They also broke a lot of our trim. We explained again that it was old and maybe needed to be careful but they kept ripping through like it was a race. They found a place with mold in the laundry room and told my husband he could spray it with bleach and they'd keep going. They thought they found 2 more places with mold in one of the bedrooms (an independent inspection proved one of those places was carpet residue and if they are floor experts how do they not know what carpet residue looks like. The other place was a tiny spot from an old roof leak that happened before 2007 and was not active). After the bedroom, Luke went outside exasperated, got a mask and said he is sorry for being puny again but doesn't do mold and has to go. Our inspection a couple days later showed the laundry room was the only active leak with actively growing mold. However, the inspection also showed there was mold in the carpet from being so old, and the installers' careless removal caused the mold count in the air to be horrifically degraded. We proceeded to have the leak fixed, mold removed and ducts cleaned. And based on subsequent knowledge gained from the inspection and other professionals, we decided we didn't want Luke and his unprofessional team back. We almost have enough lack of professionalism for a breach of contract suit so when I called dave to reschedule and told him the call was being recorded he hung up on me. He did not call back nor will he stay on the phone with me to reschedule. Dave did talk to my husband when he called him even though he was also recording the call. Dave was mad we didn't want Luke back and just kept pushing the issue, insisting repeatedly that he did a fine job even though he didn't have any information to base it on, he never asked our perspective nor had he ever stopped by to see for himself. He passive aggressively told us if we didn't want luke we would have to wait several weeks. We are still waiting!, while living in our garage in the winter with 2 toddlers, one of whom has down syndrome, through the major holidays, so we don't mess up the subfloors just because dave is being childish and uncooperative. I don't know how he can sleep at night doing this to good hard working families. their contract states they will provide services in "a professional and workmanlike manner", and this has been anything but. I paid almost $8,000 for this?! AND i had to pay the mold remediation company to remove the rest of the carpet because the flooring "experts" didn't know how to handle it. Even though the actual LL employees and store manager brad have been helpful, cutting corners by using obscenely unprofessional contractors is abhorrent and they should be ashamed. It's very literally been the WORST experience of our adult lives. read more

We love the actual flooring but, the installation was terrible. The transitions were cheap looking and noisy. We complained. and they came back and put a different transition, but they were terrible too. We gave up and hired a contractor to fix the problem, now they look great!! Should have been done right the first time read more

We have bought flooring and baseboards twice from this store and have received excellent service both times. We highly recommend them and their Driftwood Hickory Engineered Vinyl Plank floors. They are amazing! read more

Needed 180 square feet of hardwood flooring, found one style on sale but the only way I could buy it was to buy an extra 80 feet that I didn't need so the store wouldn't be inconvenienced to carry the lesser amount. When I asked for a price on installation by Lumber Liquidators, I was told $2.00 a square foot which sounded like a great price, for my 180 square feet or $360.00. Before you can hire them, a $25 deposit was charged for their trouble to come to your house to measure. That $25 is refunded in the final install fee. What they don't tell you until the installer comes to measure is that THE MINIMUM FLOOR INSTALL FEE IS $650.00!!! Far cry from the $360 that was quoted. Another problem was that the installer told me he couldn't take care of my sunken living room which also needed a step, (I purchased the bull nose for it) and a small 12 inch wall, that he had no clue as to how to finish that off. So limited finish carpentry skills for the little things that make or break the installation. Plus I'm out $25 because they can't do the job, not to mention I paid for an extra 80 square feet of flooring. And, oh my the way, the installer said that the flooring has to acclimate to my home 2-3 months, not 2-3 weeks like the store told me. So now I'm living in a construction zone with 260 square feet of flooring for an extra 2 months. Run as fast as you can from this Springfield MO store. I have no experience with other Lumber Liquidator stores. read more