I was out shopping with my mom and she wanted to look for artwork in Kirkland's. It was my very…read morefirst time shopping there and I was impressed by how beautifully displayed everything was. This is an excellent place to shop for anyone who is decorating or redecorating their home. It's also excellent for house warming gifts as well. In addition to wall art I was looking at pretty mirrors, blankets, decorative pillows and throws and scented candles. It made me think of a boutique sized Hobby Lobby. The store is beautiful and we were fortunate that the staff working was so pleasant and friendly. If you haven't shopped here yet it's definitely worth popping in.

I'm from Arizona and we have Kirkland's out there so going into this store I knew what to expect,…read moreand we got exactly that. They have a nice variety of things, from furniture to poster prints and kitchen knickknack's. Much like Arizona it's a total crap shoot when it comes to their pricing though. Some of their stuff is very reasonable, and some of it unexpectedly so. You can find a nice bargain from time to time. They also have quite a few surprises with their pricing on many of their other pieces but not in a good way. As my wife would say; they're awful proud of their stuff. It's not on everything, but what they overprice they REALLY over price. And you just can't tell what's going to be what. So don't fall in love with anything you see until you know for sure what it's going to cost. They also don't always mark prices on their clearance furniture, so you'll have to ask them to check it for you. Try to keep a poker face when they tell you the cost.

Carpet Shoppe renovated my guest bathroom. They did a great job picking out the stone and tile…read morematerial and patterns. Designers were easy to work with and patient going through the design process. Installation crews were very good and did an outstanding job installing the work. It looks great and I am very pleased. Going to have them do my new addition and man cave.

My wife and I are in the process of showing and selling our home when our beloved dog tore a…read moresection of our carpet up. In a panic, I called Carpet Shoppe because the reviews online said they were reasonable to work with. They were very friendly on the phone and listened to my situation, gave me a rough estimate but told me I would have to wait until the "estimate guy" could come out and give me an exact number. I explained to them that we are showing our home on almost a daily basis and needed this fixed ASAP. They assured me he would call me as quickly as he could and that they understood and would try to help. No one called me by the end of the day and I waited until after noon the following day to check back with them. Come to find out, no one had written my information down, no one had any idea who I was or what my issue was and I had to reschedule a call from the "estimate guy" all over again. They also tried to tell me that he makes his own schedule so they had no idea when he would contact me but again assured me that it would be by the end of the day. I am now 24 hours past that second call and still have not received a call about my repair job. Super unprofessional in how my job was handled and I will take my business else where. I also will not be recommending them to anyone for business and will be posting this review on as many sites they are affiliated with as possible.

The sales associate that helped with the flooring purchase was amazing. Everything after that, not…read moreso much. Purchased and arranged delivery on Tuesday, even had an employee from the delivery team confirm details while in the store. Called on Friday to confirm time and were told we weren't on the delivery schedule. We had a receipt including a $100 delivery fee. We were told they couldn't deliver until Monday, so we offered to come pick it up and the delivery fee be reversed. The only way to get a refund was to pick up a check in the store. Deciding this was suspicious, we asked to cancel the order. After being asked to hold, they came back to let us know they would deliver that day between 4:30 and 5:30. At 5:30, we receive a call that they could not find the house because they did not have the exact address. The exact and entire address that was collected on 2 different invoices and printed on both sales slips. Cheap flooring, indeed. The sales associates, Cody, fantastic. Beyond that just know you may or may not get your flooring on time and if you want a refund on credit, it's not going to happen. ​​

They brought the completely wrong carpet from what we ordered. Left that carpet overnight knowing…read morewe had dogs and came back the next day to install carpet we settled on. They were supposed to give us a discount since we didnt get the carpet we originally ordered. Today im told that we dont get a discount because there was stains on the carpet they left here because of the dogs and they had to throw it out. There was nothing ever agreed on or signed saying to keep dogs off the carpet. We never even asked them to leave behind white freaking carpet to begin with. We have kids and animals and shit happens. Very unprofessional company so everyone beware! The so called discount flooring is not worth the hassle. The only good thing was the installer who was very good. The fact is I never asked for the wrong carpet to be left. It should have been rolled up and taken back to the store as soon as it was made clear it was the wrong stuff. The whole experience could have been handled more professionally. Nobody would have even contacted me today to even tell me the issue if I hadn't reached out about it. Treat your customers better!

Excellent service! My contractor reached out to them while we were shopping in Springfield. We…read moreeasily got in touch with someone who we were able to meet with and find what we needed. The product we sought came with options, so she gave us space to investigate them and make a final selection. We found the pricing for the flooring to be very competitive for the quality of the product. We found the employees who loaded our truck with the flooring to be very efficient and mindful in their task. We will be back for future flooring needs.

Within one month after installation, large pulls in the carpet started to form. Mouery's was…read morenotified and they went through the warranty process. The manufacturer approved to only have two of the four rooms (and staircase) carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced. The manufacturer sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer ran their own tests and of course denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people this seems quite extreme especially for nearly $10,000 worth of carpeting. While I recognize Mouery's tried to help, the customer is still the only one out thousands of dollars with an entire house full of defective carpet. So, once again the consumer is the only one who loses. When will companies actually do what they say they are going to do?

ASK FOR ROCKY. SERIOUSLY. ASK. FOR. ROCKY…read more Let me save you some time: if you are going to Sofa City, Rocky should be the very first person you ask for. Not the second person. Not "whoever is available." Ask for Rocky. Because Rocky is not your average salesperson. Rocky is a whole experience. From the moment my husband and I met him, we knew we were in for something different. This man has grit, humor, warmth, patience, and the kind of knowledge that makes you feel like you are in the hands of someone who actually knows what he is talking about. And believe me, when you are making a major purchase, that matters. Rocky did not just try to sell us a sofa. He listened. He answered every question. He explained everything. He was patient through every moment of indecision, every comparison, every "wait, let me think about this," and every question we threw at him. And he did it without making us feel pressured, rushed, or like we were wasting his time. That kind of customer service is rare. Rocky worked hard to make sure my husband and I were genuinely happy. Not just happy enough to make a purchase. Not just happy enough to walk out the door. He wanted us to feel confident in our decision, comfortable with our purchase, and truly satisfied with our experience. And the humor? Absolutely unmatched. Rocky brought an exuberant warmth to the entire experience. He made us laugh. He kept things light. He brought personality into what could have easily been an exhausting shopping experience. He was professional without being robotic, knowledgeable without being condescending, and persistent without ever becoming pushy. There is a difference between someone who is simply trying to make a sale and someone who genuinely cares about the happiness of their customers. Rocky is the second one. By the end of our transaction, something unexpected happened. We stopped feeling like customers. We started feeling like friends. And honestly, that is the kind of connection you remember. Rocky is the epitome of what a perfect salesperson should be. He has the knowledge, the patience, the humor, the warmth, and the determination to make sure his customers walk away happy. He brings grit to the conversation, heart to the experience, and a genuine desire to make people feel good about the decisions they are making. So if you are heading to Sofa City, do yourself a favor: ASK FOR ROCKY. He will work hard for you. He will make you laugh. He will answer your questions. He will be patient when you need time. He will make sure you feel heard. And if you're lucky, by the time the transaction is over, you may walk out with more than a new sofa. You might just walk out with a new friend. Rocky, thank you for making our experience exceptional. You are one of a kind--and Sofa City is lucky to have you. And the value was not in the sofa set but in working with Rocky and changing our minds about salesman !!! The Prices fall within the competitor range but Rocky made sure he put his extra touch to seal the deal ! And that's no BULL "Winkle" lol

My mom decided she wanted to switch from her recliner that she's had for 7 years to a new recliner…read morewith the lift chair feature. She did some research online and decided that she would start with Sofa City as the first store that she would go to. Her original intent was to check out several different furniture stores then make her selection. We were greeted right away by Brent. My mom explained what she was looking for and he took us over and had my mom sit in several at different lift chairs at differing price points and offering different features on their remotes. He was so gracious offering to help her maneuver from one chair to the next due to her mobility issues. He was so personable, knowledgeable and pleasant that my mom decided that it was going to be one stop shopping because she found a chair that she was very comfortable in with the features she was looking for and added features of heating and massage in addition to the lift. And Brent was excellent. We were both so glad that he helped us and my mom is enjoying her new chair.

Fun store with great rustic and lodge decor! Absolutely beautiful things. The only reason I gave…read morethem four stars is the staff is a bit grumpy but overall it's a great place to shop for rustic, leather, taxidermy, log furniture, and beautiful decor.

From the owner: Walk through these doors and bring the beauty of nature into your home. You deserve to have a "WOW"…read moreexperience in your home. Combining your love of nature and the outdoors into your style, is a great way to achieve this. If with just one room, your entire house/cabin, or just a few choice pieces, be adventurous! Surround yourself with the beauty of nature and achieve your own rustic chic.

A BIG SHOUT OUT to Bearden Carpet. They were the most professional group we've ever worked with…read more from Tammy first giving the estimate to the hard professional perfectionist work of Luke, JP and Bobby we have a BEAUTIFUL basement. Worked hard and steady and very professional and pleasant!!! If I ever need carpet again, that's where I'll go! Thank you, truly enjoyed watching you work and listening to the camaraderie!

We had new laminate wood flooring put down in our kitchen area and bathroom. I was really…read moreimpressed with what it looks like. I have to admit I was trying to wipe up stains that weren't there. It was in the wood! We ordered wood that had imperfections but trust me they cannot be wiped up. It was rather funny. We had our own friend put the flooring down and he did a really good job. We made a good choice. I would also like to tell you that the one on one with the saleslady was quite impressive also. She knew her stuff and was quite truthful about the way it had worked for her. Hopefully we will never have to do this again, but if we do I have no doubt who we will choose to do business with. Good people and we are well pleased. Eldridge, Mo