Don't know if Macys is out of fashion but I always find a great deal whenever we stop by. During Christmas I got a down jacket for my wife and it was about 70% off. Today we just stopped by cause we wanted to get some steps in at the mall and I found this great Adidas jersey for five dollars! The employees are always nice and very accommodating and really go out of their way to find you the best deals. read more

Macy's - Great price! - Department Stores Near Me - Springfield, Missouri

We are a Macys family. The customer service is always amazing. The mens section needs some more choices though. The store and bathrooms are always so clean. I am in there a few times a month and my review is consistent for all recent visits. The sales are valuable and easiness of checking prices is even more so. The quality of their home products and clothing is astounding. LOVE THIS MACYS! read more

Great customer service, Every Time! Phoebe is usually there, but even when she isn't, you always receive the same respectful attitude.

An employee name kameo has brown hair and her hair was in a pony tail at 8pm on 12/28/2024 wearing a yellow sweater was highly rude and assumptions towards me asking if there was anything else I wanted in a crappy tone when asking for one bottle of perfume from a locked shelf. I stated I only wanted one then took it up to the counter and set it down pretty hard and said it's for them with a rude tone then walked away fast while maintaining an unprofessional appearance. She's a new hire but she should really have not been hired. I will not be going to this location anymore due to the unprofessionalism and I will pass this on to others. read more

We go often because we get star rewards and find some good sales. It's a smaller one but still enough of a selection to find what we are looking for. Service is great. We like seeing the same employees in different departments and are always greeted with friendly people. read more

I am a MACY'S FAKE Furniture "real-top-grain-leather-sofa-victim" for a SECOND TIME! I went into great detail telling the MACY'S Furniture Clerk - * "I spent a lot of money on a "real leather" sofa." * "I don't want to make another $2500.00 mistake" adding, * "Is this a REAL LEATHER sofa?" * "Oh yes." said the reassuring MACY'S clerk, "our best top-grain." * "Great! Said the fool (me) "I don't want another one that PEELS" Real Leather? - NOT! Can You Sue - NADA! Will they Refund, Fix - NOPE! Here are the pictures of my Six-Month-Old, MACY'S, Real Leather, Piece of The "Very Best" Top Grain, Peel-a-part-not-worth-a-$#@# - MACY'S sofa! They say "A picture is worth a thousand words".... HERE ARE MY TWO-THOUSAND, FIVE-HUNDRED-SIXTEEN-DOLLAR-MACY-PICTURES UPDATE: The reviews on the Springfield MACY'S Website are so overwhelmingly bad, you can no longer post a review for this sofa. FOR PROOF: HERES THE ACTUAL, MACY'S SOFA, REVIEW-LINK: https://www.macys.com/shop/product/review/add?id=2673141&CampaignID=PDPButton GOOD LUCK MACY'S STAYING OPEN!!! Kevin Covington - Springfield, Missouri read more

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Macy's selection has become fairly slim. There are more clearance (outlet) type clothes than ever before. The opening hour is 11:00 which kills the day for shopping. Other stores are open by 10:00. Very disappointed in the Springfield Macys read more

I think this is the best place in the area to shop. Great selection! Always have sales.

Great! Wonderful! Marvelous! Loved our experience at this store within the mall! We were able to find exactly what we needed and the staff, oh the staff, were excellent. My husband was needing a new suit and Dodge knew his size even without measuring him. Of course, Dodge did measure him but even then he was still correct. Very nice and very clean. We will definitely go back! read more

I went to Macy's to buy a 200 dollar nautica jacket with my friends, my friend had to go to the bathroom and we waited for him outside of the restroom. We were respectful and quiet and absolutely not creating any sort of noise at all. A Macy's associate came over and yelled at us and treated us with the least amount of respect I've ever seen. She tried to barge down the door my friend was in and demanded he exit the bathroom immediately. After forcing my friend out of the bathroom she escorted us out and insulted us. We did not do anything to cause this at all and we were clear that we were waiting for my friend outside of the bathroom. I was going to purchase a very expensive white couch from Macy's for my apartment but you can be rest assured due to the large amount of disrespect, I'm never shopping at Macy's again. Shame. read more

HORRIBLE SERVICE. DONT WASTE YOUR TIME SHOPPING HERE. I went in to make a return with all of my tags. First of all, the woman clearly didn't care about her job. Second of all, I brought in a return with all tags. The woman didn't process it correctly and said that the refund could only be sent to me by mail when in fact all she had to do was to look up the return label number or my card number and it could've been credited to my account right away. Then she entered my address incorrectly. I called the manager to help me get the issue resolved, but she said to just call a different store. It's so frustrating, they don't care at this store. I'm going to stop shopping here and advise others to do so as well. Also, I contacted another store and the manager really cared and said the return was processed completely incorrect and gave me the number for customer service. She even gave me her cell phone number so I can call her directly if I need anymore help too. read more

It's a Macy's in a medium sized town. The offerings are on par with what you would expect for a medium sized town, not the same as Watertower Place or what the ads offer, but hey- it's here! One of the great things about Macy's is the after holiday sales. They are incredible! If you save the discount cards that Macy's sends throughout the year, shop the discount racks- you can find amazing deals. We have found that working with a particular sales representative is especially beneficial. We search for our favorite person during sales. We might find an item featured in advertisements that is not offered in this particular store. Our favorite representative will order this item with all of the holiday sales and discount cards and have it sent to our homes across the country. This is fantastic! It makes visiting relatives and shopping an added bonus. Thanks Macy's! read more

I expect a few things at Macy's, and service is one of them. One crotchety woman gave me attitude when I asked about the Platinum member specials. She basically had no clue what I was asking and tried to play it off like I was the fool. I went to another representative and asked the same question and she tried her best to assist me, knowing she didn't know the answer she called a supervisor to find out. I called my Macy's back in Palo Alto (California), and they were able to assist me. I mean, platinum members only need to walk in and the representatives have most of the coupons at all the registers--not the case here. The woman I spoke with told me I would need a specific mailed coupon for a couple discounts, but told me to check out gift wrap for an out-of-state, visitor discount of 11%. I walked up to a service center because they do not have a gift wrap at this location (imagine that) and inquired about said discount. The woman said, "I've never heard of a 11% discount" before rifling through a couple of papers to see if she had any coupons or mentions of sales. I asked for a manager and the woman requested one for me. The manager walks up and assists me. She knows immediately of the discount I'm referring and walks me to the office to give me the 11% member's savings pass. SWEET! I then inquire about the "Count Down" sale for Christmas and she said she didn't know of one. I told her today's sale is a "One Day" sale, which ends at 3 in Palo Alto, but apparently here it ended at 1. She walked back into the office and found a flier for the "Count Down" sale and said it starts the 23rd, even though the Palo Alto Macy's said it started the next day--close enough. She actually thanked me for informing her. Go figure. This store is slowly but surely converting into a true Macy's. It used to be a Famous Barr and still has a few remnants left over, so I'm glad to see they are making progress, albeit slow. For instance, they now carry Ed Hardy here, and Lauren - Ralph Lauren. All-in-all this isn't a terrible store, but it has a long way to go before it even stars to compare to the Palo Alto store. read more

Fast and quick Macy's. Just like any other Macy's at any mall, this one is divided into sections; men, women, child, Home..etc. The customer service is pretty good and I've never had an issue with any clothing item I have bought from here. read more

This has to be the world's saddest Macy's Department Store. Need beige? They have it in spades! Men's department - blah. Women's department - blah. Apparently, since my wife is full bodied, they think she needs to either dress like an old woman from the upper Midwest or just be frumpy. Nothing fun or unique for either of us. Bu-bye read more

HORRIBLE service. I had a cashier allow two different customers to cut ahead of me after I waited several minutes to make a return. Other service centers had no employees or were excessively crowded. The employees I encountered were quite rude as well, even beyond the one who allowed others to cut in line. Aside from the ridiculously poor service, selection was fairly good, but that only gives it one more star. read more

We bought a new mattress, and the customer service was great from start to finish. A very nice associate helped us, and scheduled delivery for us. The delivery was seamless (very well communicated, on time, and professional). They set up our new mattress in our old bed frame, and were great! read more

My friends and i went in there just to shop around and check out what they had in stock. One of my friends had to use the bathroom, so we stopped up in the furniture section where the bathrooms are and my other friend and I sat down on the couches to wait for him. We had been sitting there quietly on our phones for about two minutes, and a very rude old woman who was a Macy's employee came over to us and said "You guys need to move on you've been here too long." We told her we were waiting on our friend in the bathroom, and she stood there next to us with her arms crossed. The friend in the bathroom had been in there for about a minute before the woman briskly walked over to the door of the one-person bathroom and knocked very aggressively. My friend didn't say anything, assuming it was one of us just messing with him. Since she didn't receive a response she stood there, basically in the doorway of the bathroom with her arms crossed. He opened the door and she was standing there and she said "You guys need to move on." We told her we wanted to keep looking around and shopping but she kicked us out saying, "There's a food court where you guys can hang out, you don't need to be in here." I was appalled at the amount of disrespect and arrogance of the Macy's employee we encountered and we won't be shopping there any longer. read more

I have been a Macy's shopper for years. I recently moved to Springfield, MO from NJ. The clothing selection at the Macy's in the Battlefield Mall is poor compared to the Macy's stores in NJ. Yesterday, I was at the Macy's in Springfield and found out they're no longer going to carry Jones Signature Collection. When I asked why, the sales associate didn't know. I think Macy's will be losing me as a customer, unless their quality and selection improves. read more