Great selection of quality name brand shoes including hard to find wide sizes. Took my mom here because she can buy quality leather shoes that you can take the insoles out of and fit in her custom orthotics. Pricing is expensive; her shoes were $160 and with $20 off they were $140. read more

Plaza Shoe Store - $160 - Shoe Stores Near Me - Springfield, Missouri

Hands down THE best service I have had in a long time!! I ordered shoes for my granny to replace the awesome ones she had previously purchased from this location, but ended up needing to exchange due some foot issues. Not only did Mallory bend over backwards to order the shoes and ship to us (we live over an hour away) but then she and her staff were over the top helpful with the exchange. My granny tried on probably a dozen shoes thanks to Mallory knowing which shoes were made for her foot issue and what shoes would be comfortable in the styles she liked. We had such great service from both Mallory and her staff that we ended up finding two pair for my granny and two pair for me! 100% recommend this location, they know their stuff and we will be back! read more

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They were very attendant and helped with the right fitting of my foot. Brought out 6 different pairs for me to try on and check for comfort. Will be back to make my final purchase as they were very understanding that I was looking and shopping around different stores. Carlos read more

Will not shop here after 60 years of being my favorite. I was in the store for 15 minutes without being offered help although all were asked upon entering after me. I had to wait at checkout to ask my question. I was given erroneous info re:Birks which I have worn since the 70s. Much easier to order online. Severely disappointed at management read more

I walked in this store and was completely ignored by two associates who were busy chatting. I had a shoe in my hand and would have liked to have tried the other shoe on but after over 10 minutes of being ignored in the store, I walked out. I told the young lady(one who ignored me)as I was walking out, thank you for offering to help me. I have shopped here for many years and this was the worst service or lack there of I have ever had. I called and the gentleman I spoke with made excuses for new people, etc. So instead of supporting a locally owned company, I will now go online and purchase my $180.00 Naot's. read more

The BEST place in Springfield to buy shoes! They take such good care of everyone who walks in the store. They have amazing brands and top notch service. read more

I'm never, ever used to having a customer service experience this good. I bought a pair of awesome leather Remonte boots here a few weeks ago. Though they're water/snow repellant, I noticed a few greasy stains on them after a few days. The weather had been particularly bad, so I thought maybe I'd stomped an oil puddle by accident, and decided to head back to Plaza to see if they had any advice about how to get the stains out. I had zero expectations of them being able to help, but figured it was worth a shot. When I got there, they were incredibly kind and seemed flummoxed about where the marks came from. They took pictures of the stains (which had been wet for several days... what did I step in?!?!) and assured me they'd give me a call back either with a solution or a pair of replacement boots. Sure enough, today I got a call that there were replacement boots waiting for me at the store, so I went in and swapped them out, easy peasy. If you're looking for quality boots, tennis shoes, etc. (other brands here included Birkenstock, New Balance and Think!) with a great, invested staff, Plaza's your store. read more

I forgot the name of the young lady that helped me, but she was just a wealth of information. I came in to buy running shoes and she brought so many great selections that I ended up with more than just the one pair I needed. A girls gotta have a few pairs I suppose, but really I'm glad that stores like these with exceptional customer service still exist in the online shopping era. read more

Awesome experience! They act like you made their day just by being there. I will go back and send all the friends I can. read more

We had an absolutely wonderful experience at this very friendly locally owned store. We were visiting from Kansas City and found this store on the internet. They have the best selection of Keens I've ever seen. In addition, Kelsey was super helpful, attentive and not pushy at all. In fact she told me she had last years model of the shoe I was going to buy for a discount. I also found a pair of Keens I'd been searching for for a couple years. The non-sale prices were comparable to any other place I've looked and the service was far superior! Way to go LOCAL! read more

A few months ago (pre COVID) I needed a pair of Chacos for a trip I had planned to Mexico. Many of my friends suggested chacos for their comfort and durability. I did some online searching, reading a reviews and comparing prices. I usually online shop for convenience. However, most of the reviews advised to try before you buy because they are so unique. I also had a few days before my trip and time was a major factor. I went to Plaza and was greeted immediately. Mallory assisted me and asked me important questions! For example, she asked if I would be doing any tourist activities (hiking, excursions, etc.). She also showed a huge selection of Chacos that were discounted on sale. Mallory had no problem with touching my feet and helping coordinate the straps (the straps are like an insane puzzle). It was a great experience and if I need any shoes in the future I'll definitely be going back there. read more

What a great shoe store. I needed orthotic shoes due to some foot injuries and really had no idea what to look for since my doctors really didnt explain anything to me. I ended up knowing a lot about my situation and a much better understanding of the how to proceed. Thanks to Mallory for all help. I also bought a pair of shoes that I feel will really help my recovery. read more

I love the outstanding service and shoes at Plaza Shoes. I also admire their commitment to the community like the recent Ozark Greenways fundraiser. It is so great to support and buy local like from Plaza Shoes. read more

Great selection of GOOD shoes! The young lady assisting me was very knowledgeable and made a few of her own selections for me. She knew her shoes because I left with a pair she chose and I am so very happy I did!! read more