Personal Touch came and turned a bad situation into carpeting that looked brand new. The house…read moreimmediately lost its bad odor also. Even the dog was happy with the cleaning. I highly recommend the quality of work and the affordable price! Rick S. Springfield Mo

I cannot say enough what a great job they did today on my carpets. I researched for quite a bit to…read moresee where I could get the most reasonably priced carpet cleaning but also ensuring that it is done well. They asked if I had pets and did a special service for my puppy and the effects he has had on our carpets. They were quick, polite, informative, and overall a great company! I cannot recommend them enough!

We out and the owner/manager was in the store when we went looking for carpet. He was so…read moreknowledgeable, so helpful, and just an absolute joy to work with. You knew instantly that you were dealing with someone who knew what he was doing and would take care of you. Pricing was great for the quality that we were looking for and the fact that he's been doing it in this area for 40 years speaks for itself. So happy we found floors plus and Ron Moon

The folks at Floors Plus did a fantastic job! Great price on a quality floor. We got an estimate on…read moreour floors a few months ago. Robb called us to tell us the price of our floor was going up so we might want to lock in the lower price, saved us a bunch of money. Set a date for installation and they showed up on time. Rick and Jesse knocked out a 2600+ square foot house, demo, moved furniture, laid new LVP, 15 stairs, 4beds, 3 baths in THREE DAYS! Workmanship was awesome. Can't say enough about how professional they were and genuinely nice guys. Super pleased with our new floors! 10 stars!

My husband and I always try to use local businesses when possible instead of the big box stores to…read morehelp boost the local economy. We chose Ozark Carpet and Flooring just for this reason. We purchased one of their best carpets with a 25 year warranty for 5 rooms plus the stairway. It took over 2 months to get the carpet, even though we were told it would be just a couple of weeks. We were ok with the delay, although we were the ones that had to check in to see what the status was on the delivery and install window. Customer service did not seem too important to them. We finally got it installed after a few months (March, 2024), and it looked great in our home. However, after just a couple of months, there was a spot on the living room carpet that was crushed and completely worn out. We tried several times to contact both owners, both by phone and email concerning this problem. After a few weeks, one of them replied, and then they made an appointment to come out and look at the carpet for themselves in December, 2024. They assured us that this spot was definitely a defect, and that it would be replaced under warranty. And that as soon as the holidays were over, they would take care of this. We never received any direct contact from the business after this, until we called to check on the status. This also took several calls and messages left before we received any reply back. Not sure why nobody ever answers the phone at this particular business, or messages are not returned in a timely manner. When we finally did get someone to return our call, we were told that the replacement carpet was ordered, and it should be received in about 3 weeks. We called back again after 5 weeks, and once again, no answer, and no return call. We waited a couple of more weeks, called again, and got no answer. After several more calls, we finally got someone to pick up the phone. We were told that the replacement carpet was there, and had been sitting there for a couple of weeks. Really? No call to let us know this? We then asked when it would be installed, and we were told it would definitely be scheduled for installation the week before Easter, and that they would call us with an exact date and time. Easter came and went....no call....no install. We called once again about 5 more times before reaching anyone. We were then told by John that the install would be May 8th. On May 8th, they then called and cancelled. This after we just moved all of the furniture out of the room for the install! We were then told that it would be rescheduled for the next day at 10:00 a.m. Next day, May 9th, at 11:00 a.m., we called once again, since nobody had yet showed up. This has been nothing but a nightmare dealing with this defective carpet and the poor customer service. This kind of service, or lack of, puts a horrible blemish on the other small businesses that are trying to make ends meet. We will definitely be looking elsewhere for our flooring needs in the future, and would never recommend this business to anyone.

Nothing but good things to say about Ozark Carpet Company!!…read moreKeith was a pleasure to work with, is kind, helpful and patient. Their installers did excellent work and were also courteous, friendly and professional. I'm very pleased with their service, product and the overall project outcome. A great experience I had doing business with this local establishment!

Excellent service! My contractor reached out to them while we were shopping in Springfield. We…read moreeasily got in touch with someone who we were able to meet with and find what we needed. The product we sought came with options, so she gave us space to investigate them and make a final selection. We found the pricing for the flooring to be very competitive for the quality of the product. We found the employees who loaded our truck with the flooring to be very efficient and mindful in their task. We will be back for future flooring needs.

Within one month after installation, large pulls in the carpet started to form. Mouery's was…read morenotified and they went through the warranty process. The manufacturer approved to only have two of the four rooms (and staircase) carpet replaced due to defects. However, the other rooms carpet were from the same lot. So, the entire house needed to be replaced. The manufacturer sent a team out to analyze the carpet, and the team agreed the entire house needed to be replaced because the glue was defective and the strands were too short. However, the manufacturer ran their own tests and of course denied the claim. This has now been over 1.5 years and nothing has been done to actually fix the situation and there are hundreds of snags and pulls in the carpeting. For two people this seems quite extreme especially for nearly $10,000 worth of carpeting. While I recognize Mouery's tried to help, the customer is still the only one out thousands of dollars with an entire house full of defective carpet. So, once again the consumer is the only one who loses. When will companies actually do what they say they are going to do?

Gary and Katherine G. Nixa, MO…read more Scott Smith came to our house and showed us many types of siding. He sold us siding and windows and gave a good price. We selected Everlast siding with Tyvek and foam insulation behind the siding. We selected Alside premium windows (triple pane/Argon filled). Our house is now quiet and energy efficient. The installers, Mike and Vern, were professional and performed outstanding work. We are pleased with the work and are glad we had it done. I would highly recommend SmithCo Exteriors LLC for any home exterior project.

I would give Scott and Dan 10 stars if I could! Prompt,reliable, best value in the Springfield…read morearea! We recieved quotes from everyone in this area, they didn't come close to Smithco! Thank you soo much!

Quality furniture. Not inexpensive, but quality seldom is. Bought my outdoor furniture 14 years ago…read moreand except for the cushions (darn birds) it still looks like new.

Wonderful staff and always so helpful. The base of our chair kept coming loose. Took it in and…read moregot a new base at no cost. They went above and beyond to take care of us. Thank you!!

Beautiful granite. Tight seams, you cannot see them. This company did an outstanding job on…read moreinstalling the granite countertops in our kitchen. The price was inline and competitive with other companies.

Horrible service. They quoted $150 and scheduled an appointment to reattach our kitchen sink at…read more3:30 the following day. The person never showed up so we called back and were told that they don't do that. We bought the granite from this company; they installed it along with the sink. I'm sure they subbed the installation out and the person Demetri set up to come out was a sub. The original purchase and installation were very good however, the follow up phone call today was very disappointing.

These guys were incredible I have a lot of friends here in Missouri an people let me tell these are…read morethe guys for the job. Their customer service was excellen. They were professional the whole time dealiing with 6 people in the house. Also very very reasonable Justin In Time are the guys you want. Thank you again we love it Natalie Montgomery

I would give zero starts if this were an option WARNING LONG REVIEW BUT WORTH IT:…read moreDO NOT GO TO JUSTIN IN TIME CUSTOM LLC. I cannot recommend Justin and his crew. They are a bunch of sloppy, destructive unprofessional bunch of people. I was told the job would be a 4-5 day job tops. They started on may 10 and I was finally rid of them by may 27. Most of the days worked were not full days or wouldn't show at all. I paid half down after he came out to give me an estimate. I also already had all the material to complete the job (tile, shluter system, mud etc) due to my first contractor falling off the face of the earth. The first day someone demoed and was here for 2 hrs. They also ripped up trim off the wrong wall and destroyed the paint on 2 of my walls. No one came out for 3 days and then when they would come out they would work a couple hours or a half day due to a skeleton crew and having 1 tiler. The tile had been messed up and was completely uneven(see pictures) and I asked Justin to come out and explain to me how this would be fixed in a calm manner. He said the tiler would be out the next day to have it fixed. I also told him that I had family members that were contractors and I sent pictures to ask if the job was acceptable as it clearly wasn't. He was instantly dismissive and saying how he did not frame the house and how since I was "on a budget" they couldn't do "the necessary prep work" and accused me of saying how I knew more about frame work than he did when all I asked was for him to explain how the tile would be salvaged as it was already mudded to the walls. I also never informed him I was on a "budget" as I wasn't. He said he would come out to see the shower and explain to me the next day our plan of action. The tile wasn't flush, too tight to put grout in to waterproof, not level/straight or even, and there were even pieces that were cracked that were put up in the wall. Justin did come out and expressed that they would pay for all new material and he himself would come out next week to complete the job correctly. Tuesday comes around 5/31 and I was informed demo guy wouldn't come out til Wednesday. Demo guy came out and actually messed up more of my dry wall. Thursday Justin was suppose to come out and hang dry wall but sent a crew out to clean more. Friday morning he messaged me that the guy who originally tiled and dry walled my shower incorrectly was coming out to dry wall. I told him no and my expectation was that he would be completing the job. (See text messages). He told me that I can just keep my money (I paid him $2,000 up front) and that he didn't want "any extra bullshit because he hasn't slept". I tried to have a conversation with him via text and asked that he call instead. I ended up having to call him and I asked if he was coming out today which he responded he was in another town. I told him that I didn't want his company doing my shower anymore as they continued to yank me around, not complete the job, as well as give me excuse after excuse. I asked if he had picked up the tile and supplies that he was suppose to pay for and me told me no. I ask him to give me the $2,000 back that I already paid him and he told me no and so I said we would go to small claims court and in that announcement he said "that won't be good for you if you do". You can look below for pictures of the work they tried to sell to me but I want to warn everyone of this sloppy business Justin Ralls and his men are going around taking advantage of other people