I cannot say much nice about this company. I had them replace the faucet in my upstairs master garden tub, which also required cutting of a panel. The entire repair cost $2439.95.The repair resulted in a tub that leaked and damaged the dining room ceiling below. Had to argue with them to come over and fix it ASAP as ceiling had extensive water damage. They gave me a bit of a rebate ($300) only after I pushed back when tech said they probably wouldn't cover it. I was also enrolled in their emergency plan which is supposed to give me priority service. I had to schedule draining of my water heater a month out because that's the earliest they could get there. On that day they called saying guy was running late. Amazingly he did show up before the 4 hour window ended. During his inspection he loosened something under one bathroom sink which didn't leak but now drips. Today I took off 4 hours of work for a 1-5pm appointment, an appointment I made on Tuesday afternoon (today is Thursday). It's after 7:30pm and they haven't shown up. They called before 5 saying tech is behind and lady on the phone sounded like she hoped I would cancel. I finally did call off the appointment before 8pm as it concerned water pressure and required outdoor work, which I doubted they'd do in the dark. My job in the department of defense requires on average 22 weeks of travel a year; so it's important to me that folks show up and do proper work during the few weeks I'm in town. I do intend to warn folks about this business the next time someone tells me they are moving to the SA metro area. I will be calling to cancel my enrollment in their program and will take my business elsewhere. read more

Not a good company for electrical work. More expensive than it should be. Work done is not to the home owners expectations. Completely dissatisfied and unhappy! read more

I would rate them lower but there is no other option. They are incredibly unresponsive when needing help. My husband has handicap issues and not having our AC functioning, after only 2 years, is unacceptable, especially late August/early September. Customer service is not their strength, they seem not to care about the customer. The best way to make money is all they seem to care about. You seem to have to force their hand to get them to do what they should. The man that answered the phone was unwilling to locate the status of the warranty on my unit and stated a service call could not be scheduled until Tuesday-today is Sunday. Then after I had another company come perform the simple repair they called to say my unit was under warranty and they could come make the repair. Until they realized I was taking my business elsewhere, they were unavailable. If I had not been in the position I was in when upgrading my system I would not have used them. And when the time comes to give a recommendation regarding them when asked by anyone I guarantee I would never give a positive one. read more

Tried to get a simple repair done and the guy tried selling me a whole new Ac unit..no thanks!

Overpriced!! On Jan 12, 2015 I needed assistance with replacement of a bathroom toilet. Had started the replacement on my own (as I have done many replacements in houses we have owned over the years), but ran into problems when the "flange" under the old toilet was broken and needed to be replaced. Jon Wayne rep came a quoted $650 to replace flange and put together new toilet. Since I was in a bind, gave them the go ahead. End product was fine, but price way too steep. Will not use them again. read more

Jon Wayne replaced my gas hot water heater and also sold me a water softener both with a long annual service agreement. I was told that both were the top of the line and there were none better on the market. Installation was done in a day with no noted problems. Water softener stopped working after about 7 months but was repaired by service call. No problems. I now find both the hot water heater and the water softener are over the counter types with a Jon Wayne sticker and a much, much higher price tag. In short I was over charged. This overcharge is my fault I should have done my homework. Bottom line is if you do business with Jon Wayne you will be overcharged. read more

ATTENTION CONSUMERS: Also note the manager response on all of the reviews. Note that the company is not ever wrong. They always put a spin on the reviews. This is a huge sham and a warning sign as well. This company is truly a high pressure sales company in disguise. It is never their fault for coming to your home in a time of need and trying to rip you off by offering items that are not needed. Another AC examined my system that I recently repaired and stated all was well and in good working order. Again, the manager responses and the shady sales techs should be all the warning you need to stay far far away. There are legit companies in town. This is not one of them. To many bad reviews to think otherwise. Another note. My neighbor actually knew a sales technician that worked for this company and quit because of these unethical practices. read more

I can not believe all of the negative reviews on Yelp. Yesterday at 5:00 pm our compressor stopped working and I thought for sure we needed a new compressor. In a panic I called JW at 5:30 and got ahold of an extremely nice service agent. She told me that they would have someone at our home between 8 and 2pm today. I thought that was fast for the hottest day of the year so far. Then I started reading all the negative Yelp reviews and thought I would get screwed and almost cancelled the service call. This morning I had decided to call another company for a second opinion just in case. But at 8:00 this morning we got a call from JW that a tech would be at our house at 9:00 and then he showed up 10 minutes early. Our lead tech was Abel and after he diagnosed our situation he gave me a comprehensive report. I thought here comes the "you need a whole new system and $8000 replacement cost" sales pitch that I had read in Yelp reviews. Well I was surprised to find out the compressor was fine just all of the electric components and the compressor fan were fried and needed replacements. I am really glad I didn't cancel the service call because by noon we were up and running. I was told we still should have several years left in the life of our system.Our tech was named Abel and he was a true professional in every way. BTW I didn't need to call the other company for a second opinion as I thought the price quoted by Abel was more than fair and reasonable. Thank you Abel! read more

I needed an AC tune-up and decided to go with Jon Wayne, even after reading some of the reviews here on their flaky appointment scheduling. I should have paid more attention. I made an appointment on their online calendar for a 2-hr window and received a call saying it wasn't applicable for tune-ups even though it was an online option due to higher priority 'emergencies'. I was told they were working to update their system. I decided to go with an appointment the following week. Almost 90 mins into the 2-hr window I received a call from them saying they needed to reschedule to another day due to other scheduling conflicts (paraphrased) and if that would be ok. Of course it's not ok. I had to take off work for this and they wait until the appointment window to try and move it. They then offered to keep me updated on progress throughout the day to be able to come later. I told them to forget it. I told the guy I knew they were canceling for higher profit calls and that I had seen that called out in their reviews by others. This is not how to run a business or attract new customers and judging by the 2.5 star rating, I'm not the only one. And to Jon Wayne, don't bother responding to my rating with spin. You have severe business ethics issues. read more

DO NOT BELIEVE THE GOOGLE REVIEWS, THESE ARE MORE ACCURATE. First did not come out with part and was SPECIFICALLY ASKED TO DO SO. We already knew the issue, it was a $6.96 gasket piece for a Kohler toilet. I guess they assumed we were stupid and good to be conned because they asked to see our water heater...for a toilet issue....why??? They then found a VERY minor leak and wanted $1200 to fix both toilets and the water heater. $600 for replacing two gaskets alone. It gets better I went to home depot bought the two gaskets and replaced them in less than five minutes each. Today I get a call from the worlds most argumentative "client manager" who has ZERO business calling people who are already pissed and then arguing with them. "Premier service" uh expensive, premier, hardly. The best part was we already had the one connector on the water heater replaced, it was $125 when a LICENSED plumber replaced that, they want $600 for the same EXACT replacement of the other one. Four dollar part...and 30 minutes...do not be a sucker and use these guys, IMO, worst than a unethical mechanic. read more

Our heat went out during the freeze last winter. We got a few quotes and decided on JW. The salesman wasn't pushy, spent time answering all questions. The professional technicians worked until after dark to ensure our system was fully installed. We were very pleased overall. read more

I wish that I had read these reviews before I had my wife contact this company to come and work on our a/c. A simple fix has become a major ordeal. Our system has had a slow leak in it for a few years. About every 2 years we need to get it charged up and then it operates just fine. This year the process has not been that simple. I was out of town at the time our system stopped cooling so I had my wife contact Jon Wayne to come out and charge the system. She called them and they promptly responded to charge it. All was fine for about 3 weeks when all the sudden it stopped cooling again. The tech came out again and this time said some of the wiring was bad. I found this to be awful suspicious as it has never been a problem before. However, I told my wife to have them repair this to get it going again. It worked fine again for a couple of weeks. My wife went out of town for a few days and came back to water dripping from the ceiling. A neighbor checked on the problems and found the drain to be clogged and water overflowing the drain pan. Along with this issue, our evaporator coil was now freezing up as well. So to make a long story short... I now have a messed up a/c system that I need to get replaced, a few water stained walls to fix, and a bathroom ceiling that has to be replaced. This company will never work on anything in my house again. read more

My elderly mother called to get an estimate on the repair of a light fixture in the spare bedroom of her house. When the serviceman left, she contacted me to say he took an awful long time and mostly sat at the table writing the estimate. It turns out he had recommended $17K worth of work to bring her 1950s home up to modern electric codes (in spite of the fact that there is no city requirement for this to be done) and he actually had the nerve to 'let' her pay in advance, by charging her credit card, for the work to be done later this week. After I made three phone calls, took three hours out of my day and had a talk with a manager, I got the charges removed from the credit card, canceled the appointment for the work and lectured the manager on not using hard-sell, high-pressure sales tactics on the elderly, and that he should train his people thusly. He insisted it was her choice to pay in advance and authorize the 'bring up to code' work. I explained that the whole experience had the feel of a scam. I will be at the bank first thing in the morning to assure the charges are not made to the card and I will never allow Jon Wayne to step foot in that house again. read more

After a highly recommended company pulled an inspection, I did not feel things was right. I thought I had a carbon monoxide problem. I would get headaches. Called Jon Wayne because I saw their add on TV and would test for carbon monoxide. The technician was very well informed and observant. He did not seem to be only trying to complete a check list, but doing his best. He found a very small gas leak. Tightened the connections. Now I can sleep in peace. Bought their carbon monoxide tester - it reads ZERO read more

I set up an appt for today between 9-1 to check on a drip from my faucet in the bathroom. The tech showed up at 5pm. I explained the problem to him. He DID NOTHING...touched nothing. Immediately got out his ipad to start giving me prices to replace my faucet. The quote was over $ 400. I cannot afford it. I have requested a refund for the service charge of $ 29. read more

After a few years of receiving above average service from Jon Wayne, we had a terrible experience with a recent service issue and the follow-up to the management team at Jon Wayne continues to be ignored. The technician whom showed up to conduct an assessment on our air conditioner provided the diagnoses and performed repairs on the unit and noted that the repair was temporary and the only true remediation would be the full replacement of the unit at a cost of over $9k. The service technician (Brandon V) provided guidance & a recommended that we should sign a maintenance agreement that provides additional protection in terms of additional costs for future service visits from Jon Wayne at a cost of $15 per month. Here is where the fun starts and my concerns begin. It is clear that the service technician from Jon Wayne flat out lied about the repairs and in fact at the time of servicing our air conditioning unit DID NOT perform the repairs as noted on the the service worksheet. Additionally, the service technician took liberties to sell a secondary product that drives a high-level of profit for Jon Wayne and provides little to no value to the home owner. We had another company come out to provide a second opinion on the replacement of the air conditioning unit, as the unit offered by Jon Wayne is a second tier solution The second vendor noted that the air conditioning unit did not require replacement and when reviewing the Jon Wayne invoice & recommendations; in addition to stating the repairs that were invoiced had never been done. I have contacted Jon Wayne to discuss the $15 maintenance plan and have been 100% ignored after 4 phone calls for support; at this point in time I need to recover the $15 payments dating back to the original service date, cancel them going forward and I am mandating a refund for the services. The customer service, the misrepresentation of facts, and not following up on my complaint directly is not acceptable. read more

OMG!!!! LOVE LOVE LOVE everyone at this location here in SA...VERY knowledgeable on everything and was able to explain so I fully understood...... From sales to installation these guys did what I wanted and never tried to up sale me on anything.....had an error come up this morning on my keypad....called them and within 30 minutes they were here!!!!! Wish more companies were like this one!!!! read more

I have a couple of circuit breakers that trip randomly, even when there is no electrical load on them. Called John Wayne on Tuesday and scheduled a service call for two days later (Thursday). I agreed because their service fee was cheaper than anyone else's ($29). Three hours before they were supposed to come out, they called and said their technicians were on an emergency service call and wouldn't be able to come out until the following Monday (4 days later), and I agreed because they offered to waive the service fee and give me $50 off the charges. On Monday, the technician arrived one hour later than the scheduled window. After testing the amps and determining that the breakers had gone bad, the technician quoted me a price of over $700. I asked how that broke down between parts and labor, and he stated that they don't break down their quotes that way. I know the breakers are only $75 on the high end and $45 on the low end, so the labor would be assumed to be over $500 for maybe an hours worth of work. John Wayne Electrical is very over priced. Don't let them fool you with their cheap service call fee. read more

Horrible service from these people. They only provide a 4 hour window for appointments and kept me waiting on Day 1 from 1-5pm. I called at 4pm and they said they were delayed. They finally called me at 6 pm and said they could not make it. They scheduled for Day 2 from "9am-1pm". Another 4 hour window. The plumber showed up around 11am and was more interested in "up-selling" me a water softner and water heater than fixing my toilet. Quoted me $300 to replace the flush mechanism ($12.99 at Home Depot) and the hose ($8.97 at Home Depot). Never use these guys...they are way over-priced and do not provide good service. read more

I called to have a water heater replaced in my home. They were able to give me an appointment in 3-4 days. The workers arrived on time, masked, introduced themselves and began taking a "history". The lead technician, Christopher was polite, informative and was able to give me an estimate within 15-20 minutes. Our old water heater is easily accessible in the garage. I already purchased a new heater and had it there in the garage as well. Christopher stated there were several options on installation/ service plans etc. I asked him for the least costly and he quoted me $2,400 as the "cost-cutter" (his words) option. $2,400 to install a $400 appliance I had already bought on my own. He stated he have to mount the expansion tank (already installed) a new circuit breaker box (heater already own its own breaker). Understand the $2,400 did not even include the appliance itself. I told him this seemed excessive, all I wanted was the heater replaced. He asked me how much I expected to pay and told him $900-$1000. Once I told him that, he asked how I would be paying for the $29 estimate fee. I thanked him, paid him, he left quickly with barely a word spoken there after. After about an hour of searching, I found the phone number of a local self-employed licensed plumber I had used about 3 years ago. He remembered me and my wife and agreed to come over that day. He arrived about 3 hours later, installed the water heater in about 3 hours. He charged me $280. We were so grateful we gave him a 20% "tip", paying him $350. I won't ever be calling these guys again, and I'll let any one I know with plumbing issues, my experience with them. read more

These people are the best in town. They have always been there to keep my system running correctly. I will never go anywhere else.

We started out with calling Jon Wayne to get a second opinion and ended up being so confident with the information we received, we decided to change companies. From the professional performing the analysis of our needs and evaluating our existing, defective system through the selection, financing, and installation of our new systems, we were treated with respect, never forced or mislead, and were always kept informed of the progress and what to expect. I could not be more pleased with the quality of both the staff and workmanship. Additionally, they were able to design a system for us that met our needs, and was less expensive than the system quote from our original company. I would recommend Jon Wayne for those who want it done right, and with integrity. read more

We had both our AC unit and hot water heater replaced. We had a great sales tech come and talk about our options and payment setups etc. he was very informative and at no point put pressure to buy something we didn't want. He explained all options and answered questions but the choice was ours with no pressure. We had excellent service techs for both replacements. Our AC guys were great and didn't complain at all considering we hadn't had AC in 4 days and they were upstairs where it was hottest. All tech were very friendly and respectful as well as very clean and neat. Very happy with everything! read more

They did not hit the window of time that they designated. When called no consolation was given as a result of the missed schedule. Update: After seeing post I was promptly followed up and offered consolation because of the time I waited. read more

The week of Thanksgiving my husband contacted John Wayne Heating and Air Conditioning to come out and inspect our unit because the heat was not coming on. The representative did his inspection and before leaving showed my husband a picture of a mold covered coil. The rep sent my husband a quote to have the unit cleaned and it was 3-4 THOUSAND DOLLARS and of course we could always replace the unit. The problem with this is the picture was NOT from our unit!! My father came over with some cleaner to help clean the coil, and he reported that the coil looked like NEW!!! I had another company come take a look, and the problem is a motor that has gone bad. Never once was there a comment about mold in my unit or a that I will need to purchase a new unit!!!! Be very careful with using this company, waiting for a trustworthy company will be worth your time and money!!!! read more

I paid $99 for someone to come out and "diagnose" why my system is not cooling well. I was given a laundry list of (minor) problems, but absolutely no solutions or recommendations other than replace the entire system. It's currently working and was running before their visit, but the tech did nothing. The system is 9 years old, which is not particularly old despite what some people might tell you. I was repeatedly told how the original installer did a bad job and didn't do things right, but again no solutions were offered. If you want business, offer it with a price. I'm still sitting here in a hot house wondering why I paid $99 to have someone say "yep, it's not cooling too well". Tell me something I don't know. I suppose next time I get the itch to call a "professional" I'll instead light a $100 bill on fire and at least know that I'm the one screwing myself and not someone else screwing me. read more

I am very happy with our new AC unit. We have had a few issues with the ERwire connection but JonWayne service has come as soon as they can to fix the problem. What I mean by soon is usually the same day or next morning which is outstanding in my book. The last time a flap was installed which appears to have fixed the problem for good. Thank you for the great customer service! read more

These guys are crooks. Stay away from them. Do not let them touch your AC. If you don't have a serious problem when they arrive, they will certainly manufacture one and charge you 10+ times for parts. I encourage anyone who has used them to look at their receipt and google the price of the parts. read more

Not a professional company...do not use. I requested an estimate on a job. Upon arrival, the tech quoted me a rate. I asked for the written estimate and he informed me that they do not leave written estimates....shady???!!! I don't know ANY company that doesn't provide written/emailed quotes! Additionally, the rate was extremely high. Finally, they quote a SIX hour window for service. Why do business with a company that doesn't stand behind their product and leave a written estimate? Why do business with a company that is priced above market and doesn't value your time? There are other plumbers listed on Yelp... read more

To say rip off is an under statment. I called them to come out to fix my unit. They told me 8-12. At 2pm I called and supprise I was next. After getting the call it was another hour. Upon my protest they did knock off the 30 dollar service call. He diagnosed my problem as being a leak in the compressor. This was a full warranty part. After taking what seemed like an hour of sitting in his van, he came back with an estimate of over 2,200 dollars to replace the compressor. 400 dollars alone for 6 lbs of colant. Mind you the entire unit cost me less than that 2 years ago when i had it installed. I found another company that came out and replaced it for 300 and 100 for the coolant. I find it discraceful that they take advantage of people in a bad situation by alluring them with low monthly payments. Pass them up in my opinion. read more

Yea, they replaced an old unit of mine, with a new unit in 2012. Then last year, I had my unit checked and the repairman told me that the unit was to big for my ducts and insulation. I asked them why this happened and the salesman seemed less than forthcoming. I blame myself for not getting a second opinion. I feel that company has an aggressive sales force, but, I can not complain about the quality of their work..That's why I gave them a 2... read more

We've used Jon Wayne for years and have always been satisfied.

Three years ago we decided to go with Jon Wayne to install a new HVAC system complete with new ductwork. They have been good in coming for the routine maintenance on the system, the most recent being in February. Last night the system quit working so we called for service at 7 am today, Friday. We were told that all technicians were busy but they would try to get somebody out today. Now we have been told that for sure no technician is available today (at 7:55 pm). We have been told that we are on the urgency list for tomorrow, however if there is nobody available, somebody will be out for sure on Sunday. At this point, this has made us regret the decision to go with this company. read more

I'm giving a 2 because the salesman was nice. I wanted a major overhaul of my system. So I priced out with this company because a friend had used them. They would not leave the bid, which went up the next visit, because I think that is a ploy. Never had another company do that. So I called a couple other companies for the same work. This company was double the other two. And to top it off I got a much better system as well. I would say I saved 50% and bought a new car with that savings! read more

When taking reviews into account, you may want to judge a company on people that have actually used them! That being said, I had to have the entire AC unit replaced on my residence that was approx. 16yrs old. The original unit had been patched and rigged to run as long as it could by the previous home owner. Previous owners electric bills in the $400 range during summer to keep the home @ 78 degrees. I had three companies provide quotes and recommendations. Jon Wayne was not the cheapest, but had the best plan of attack and warranties. They arrived when scheduled and installed the new highly rated name brand unit, interior & exterior. They checked the air ducts for any signs of distress. I totally left it up to them to tell me the condition of the ducts. They said they were fine and did not need any work or replacement. I could have easily been told that I needed those replaced too, and would have never known the difference!! They were honest!!! The install went fine, the service guys are very professional and courteous. I have had the unit for over a year now, and my home stays @ 72 degrees in the warm months. Largest electric bill so far $168.00. They included free attic insulation with the purchase! They have very affordable financing options through a respectable lender. I have had a couple of issues with a UV light on the unit burning out prematurely, and they have upgraded to a better light at no cost to me. Situation resolved! I highly recommend you shop them when in the market for a total unit replacement. read more

I would like to give Jon Wayne 10 stars if I could. My air conditioner in my newly renovated house went out and I called them immediately. They sent a person within 24 hours to come look at my air conditioner ( I was not a prior customer but they treated me like one). This person took his time to look at the outside unit and inside unit and explained the problems I had. He even took the time to show me on his phone what the problems were after he ran several tests. He recommended a new system and offered to connect me with someone to explain the specials they had. By the next day, another person named Josh Estrada came by the house to explain all the systems they have and what my options were. We even discussed financing in great detail. I agreed to purchase a new system and we did the paperwork and financing. He promised to come the next day with his team (which was a Saturday). They all came by 9:00 am on Saturday and started working with the team (Jose Rodriguez, Carlo Avendano, John Gomez, James Taylor and James Bukowski). They were all so professional, courteous, careful, friendly and quick. By 5:00 pm, I had cool air, and electrical work, insulation and could not be happier. I even received a call the next day from Josh asking me if everything was good. They are a wonderful company and I would highly recommend them. I am in the customer service industry and know how important it is to have a happy customer. I am truly a happy customer. Thank you Jon Wayne team! read more

I absolutely love Jon Wayne Heating & A/C. I use them for plumbing, electrical, heating and air conditioning. About 3 years ago they installed my large a/c unit. However I had a small unit (which they didn't install) but since I had a problem with it, I called them and as usual they were just incredible. Rudy (the technician) is so good, I just can't say enough positive about him. He explains what he is doing and why which I really appreciate. I have been using their services for about 3 1/2 to 4 years now and absolutely will continue to do so. I highly recommend Jon Wayne Heating & A/C to others for all their home needs. read more

We got a new a/c inside and outside by John Wayne in 2013. At the end of the, 2015 the Freon/coolant had run out. We had another a/c tech come out and recharge it. In 2017, the a/c controls in the hallway, that had a "Lifetime Warranty" had started to have problems. I called to have someone come out. The lady who answered said it would cost me "Between 26.00 to 75.00 for a new one". I got upset and asked about the warranty and a man got on the phone and was rude and told me "That was just for the service fee". So no, lifetime warranty really! That is a lie! Finally, in 2018 the starter went out and froze the unit making it inoperable. We had another company come out and install another new unit inside and out. Remember, this unit from John Wayne is only five years old. The whole time we had John Wayne a/c in our home, it never cooled off below 76 degrees, ran continuously and our electric bills were always 400. to 500. a month. The new companies technician discovered that the "Plenum" a covering in the inside unit that goes to the ceiling was not attached properly to the roof and had a huge opening into the attic/roof and had been letting hot air into the house all these years. Shoddy workmanship! My husband had asked them to be sure that this plenum was attached properly during install. They did not. That explains the high energy bill. We were shocked and angry. My neighbors that have gotten a/c from them have had problems as well, within the first few years of installation. Save your money folks. These people are rude as hell and don't care about customer service. read more

BEWARE! I've been dealing with Jon Wayne for three days now with no A/C, and I'm just beginning to realize the depth of the issues with this company.... I've been talking to Ken, who told me he was a supervisor filling in for a manager who is out. As I just read through these reviews, I see that they are all answered by Ken, who is listed as a Business Manager. There is also one review listing Ken as a manager of the Finance Department. Either Ken is a very popular name at Jon Wayne, or Ken holds MANY positions at the company, OR it's a pretty transparent scheme. I feel very sorry for the people who gave good ratings here and are happy with their purchase, because they probably paid way too much. I called Jon Wayne because they are the ones who installed our system 6 years ago, just over one year before we purchased the home. The previous owners were elderly, opted for the "cheapest" they could get (according to JW), and still paid over $9k. One of the neighbors told me they were often targets for large companies, and overpaid for every service they received the last few years. This is so sad. Anyway, our A/C started vibrating on Saturday evening, so I called first thing Monday morning, and they couldn't come until Tuesday. Ray came out and diagnosed the problem, and also told me we had grossly insufficient air return for the size of our unit, which could likely be the cause of the failure. I pointed out that JW installed it, so they should have installed sufficient air return. Who would offer a warranty on a unit that they know is not getting the correct amount of air? Ray was very nice and helpful. He spent 30 minutes on the phone, then came back and told me that management would get back to me as soon as possible. Meanwhile, I needed to leave the air off to prevent further damage. I called back early Wednesday morning, and was told I would get a call soon. I called back Wednesday at 4:45 pm and was told I would get a call soon. Ken called me shortly after, apologized, and said they would send another tech out the next morning. (Why would they need another tech? Sounds like they need another pair of eyes before they admit any fault.) Thursday morning, a "Senior" tech, Abel, came out and confirmed the diagnosis. He told me he had actually sold the original unit to the previous owners who "told him they were putting the house on the market, and wanted to spend as little as possible, since they were selling," and that's why they "declined" to install another return. Thankfully, I had spoken with the owners when we purchased, and I know they weren't planning to sell until a few months prior to listing the home, when it became a necessity, NOT 14 months prior, as Abel claims. I promptly called a neighbor who is still very close to them, and she confirmed Abel's story to be completely untrue. In addition, he gave me a $1000+ quote to repair my unit that likely failed because of their negligence, and repeatedly tried to get me to join the Gold Club, or whatever they called it. I snapped a photo of the chart he showed me that listed how proper air return for each unit is calculated, but when he showed me a price list, he would not let me take a photo, claiming it was "proprietary information." The price list! When I called Ken to express my disbelief and outrage at the fact that his tech had just completely fabricated a story, he proceeded to explain to me how 10 years ago, they didn't even know what effect air return had on a unit, and six years ago, they might not have been taking that into consideration yet. ARE YOU KIDDING ME??? In 2010, one of the largest HVAC companies in San Antonio didn't know how much air intake a unit needs to function properly??!! At best, this company is unknowledgeable and exorbitantly overpriced. My suspicion, however, is that they aren't being completely honest (DEFINITELY not in my case), and are taking advantage of homeowners who don't know any better. While four days without air has not been fun, it's worth it to find out the truth before I gave them a cent of my hard-earned money. I called another company as soon as JW left, and they were here within an hour with a quote for the same work at almost half the cost. Ray was great, and I hope he will find a job somewhere else. Ken was very nice, as well, but it seems that his job is smoothing things over at JW by handling the upset customers, and judging by the number of bad reviews followed by his vaguely apologetic excuses, he probably stays pretty busy. The Duke would be disappointed. read more

Good try!! You did not replace our refrigerant. In fact, your "experienced" sales guy tried to sell it to us and we said no since we were getting your wrongly advised new unit. Does that mean you did work to our unit without our approval?? And thanks for refunding our $500 deposit, but we spoke to the manager on Monday and TOLD HIM we were canceling our check. That was never even offered up by your company to give us the money back. Nicely written, but too late. read more