I used this PT place 3 times and liked my therapist Jessica Simbro. she did a great job with my Shoulder Achillies and knee. however the appointment staff , back office and customer service is the worst. when covid hit I was 2 weeks into therapy for a achilles rupture. i was left high and dry. no phone call , no offer for zoom , zip. now I am recovering from a new surgery and have spent hours trying to simply get and appointment. i am in the system as a client. i call. no response, text , email and book online to later find they simply cancel the booking. too bad. wonderful therapist with a heartless company that does not care about patients. read more

Best PT ever- one on one sessions with real results. Clark is one of the most talented and experienced PT coaches - you can only get better.

I've worked with JV on four occasions (two bone fractures, tendonitis, a twisted knee) and the experience has been a very positive one every time. All therapists I have seen were competent, friendly, committed to their patients and genuinely interested in how I was doing. I received useful explanations for why I was getting the treatment in question and, most importantly, the therapist was seeing only me (rather than several patients at once, which I've experienced elsewhere). JV has played an essential role in my recovery in each case. The videos that guide home practice are very helpful also. A really positive experience overall. read more

I am on my third injury for which I've been treated at Joint Ventures. This is a very professional, friendly, and competent place. I've had two different PTs for my injuries (at different times) and each has been fantastic. My current one, Brittany, is helping me through a tough injury and she's so good! I highly recommend Joint Ventures. read more

Joint Ventures may have excellent therapists that do wonderful work but I was referred there for Aquatic PT because I have bi-lateral, bone-on-bone knee degeneration and cannot weight bear for regular PT. The Boston clinic is the only one with a pool and Aquatic Therapy but there is no parking and for people with mobility challenges this is a HUGE obstacle. When I inquired about whether they would have a wheel chair in the building if I did manage to get a parking space and get into their building, I was told they do not!!! How can a clinic which offers this kind of therapy not have equipment to help patients get into the clinic?????? Mind boggling!!! read more

The absurdity of policies that step over dollars to pick up dimes. I have been a patient at Joint Ventures in Allston for the better part of the last 7 years, and I would have been a patient for probably the next 7 years. They have made 1000's of dollars off of me and my recommending family and friends. Never again. I had an appointment for Wednesday. Monday afternoon I caught the stomach flu going around, I knew I could not make my appointment. I called 30 hours before my appointment to cancel and then I was told that the company now had a 48-hour cancellation policy, they would have to charge me $50. What medical facility has a 48-hour policy? That's absurd! By definition a medical emergency or reason to cancel is not something you could plan for. I asked that the charge be dropped since I was sick and I was a long time patient, but was denied. I then immediately cancelled all future appointments with them. No one should get PT with this company. NO ONE. If this is how they treat patients, long term patients, you are better off going someplace else then this nickel and dime company. read more

I ended up at joint ventures physical therapy because MGH Boston was unable to treat me for what I needed. I'm so glad I found this place after all! The front desk staff is friendly, helpful and answers the phone every time I call. My PT, physical therapist, was extremely knowledgeable, helpful and empathetic. THE DEAL: if you want PT from a caring professional, with a personalized touch, I highly recommend joint ventures physical therapy! read more

Physical therapy at Joint Ventures in Wayland has been an extremely positive experience! The therapist, Brian, that has been treating me post knee replacement, is extremely knowledgeable professional , and an excellent communicator. I appreciate the 1:1 therapy session and feel that this is most beneficial for recovery ( as opposed to the therapist seeing multiple patients at one time). Sarah and Chaz efficiently and calmly schedule appointments for this busy location, greet and check in walk-ins and answer numerous questions, always in a friendly manner and with a smile. This office has definitely contributed to my successful recovery! read more

Having had four back surgeries, I am very familiar with PT. By far THE best was Tanner Snow at Joint Ventures. Besides being friendly, helpful, and patient- he is incredibly knowledgeable and does an excellent job of anatomically explaining what the exercise is actually accomplishing. I would very highly recommend him! read more

Tanner Snow was a fantastic diagnostician as well as a physical therapist and treated issues my surgeon had not diagnosed. I appreciate not having been sent packing without my pain having been addressed and my goals reached. This is not what usually happens when you get PT. read more

Over last 30 years of 14 joint surgeries I have had over a dozen PTs and alas am something of a connoisseur. The three I have worked with at JV Wayland Mass. are all expert and clinically savvy but the latest, Brian Davis, is at the very top: practical, imaginative, resourceful, realistic, just full of ideas and even minor change suggestions. Really smart and clinically informed and grounded. read more

I've worked with a number of physical therapists over the years, and Dan Schloss at the JV Commonwealth Avenue branch is, by far, tops. He's highly knowledgeable about how the body's muscles and joints function and how to use his knowledge and experience to assist his patients to return to pre-injury condition. He's warm and thoughtful and a pleasure to work with. read more

Plantar fasciitis.....not fun. Went to the podiatrist and tried 3 weeks of shots....temporary but did not fix. Next was the referral to JV physical therapy. Josh keeps me on target and makes sure I do my foot exercises....that is the point. Looking forward to fixing this problem and getting my routine back to normal. read more

Joint Ventures Physical Therapy - Their Wellesley location right off Route 9. - Physical Therapy Near Me - Boston, Massachusetts

Unfortunately I have been to many places for PT in my life. Lets skip that because I couldn't be happier I finally found Joint Ventures in Wellesley, which my PCP recommended. The professionalism, warmth, concern and intelligence and experience of the office and the PTs (especially Emily!) has made all the difference in my life. They have been very respectful and cautious during COVID (I am immunosuppressed) and each PT has their own room with a window that opens where one can be seen. I also really appreciate the office trying to make all people feel welcome. read more

Got a massage here from renee. Wow, best thing ever. For a short girl her massage packed quite the punch. I am a bigger guy and sometimes I don't always get worked as good as I need to (I noticed this while in Asia). I was looking for a deep tissue massage after being stressed over studying and sore from working out and this was EXACTLY what i needed. Relaxing music and the fake candles really helped with the stress aspect. The incorporation of hot towels at several points seemed like an added bonus. They do the whole thing where you can dress down to your comfort level. She was very professional and asked all the right questions about injuries, where she should focus, why I was there, and whether or not she should work out any knots. She said everything she would be doing beforehand and there were no surprises. I felt as though the way she worked my arms, ankles, and feet were better than any massages I had ever gotten. I already noticed a difference walking up stairs and just getting up from a seated position. I will be sleeping well tonight. I will definitely be coming back here. read more

Amazing experience! I actually- made another appointment after my massage with Ryan (awesome too, when you check in on Yelp you get a $25 off coupon that never expires!) First of all, I had a Groupon so I was sort of worried I would get a "discount" service that didn't really take care of the problems in my back I really was experiencing. that was Soooo not the case! Joint Ventures is tucked away a few doors before the BU bookstore in Kenmore square, but I didn't have a hard time finding it. You have to get buzzed into the building, and I couldn't reach the call box, but just as I was about to call them to let me in, someone opened the door for me and assured me kindly that next time I could just call and they would meet me downstairs. It is on the second floor, and again I was apprehensive because it feels like very much like a dr's office or clinic and I was worried I wouldn't get the zen relaxation experience I was hoping for. The one receptionist was on the phone so I waited patiently, and then another girl, who looked like she had been working out but obviously worked there, welcomed me and quickly got me some paperwork to fill out. I was able to describe my medical issue and any pain or problems I was having. Once I was finished, Ryan brought me up the elevator to a quiet massage room that was totally straight out of a spa, and my mind was at ease. We talked briefly about what I wanted him to work on and how I was feeling and he let me get changed. The bed was heated, and I swear the sheets were 12 billion count. OMG I never wanted to move. Some previous reviewers had complained how their massage room was near the gym so they had to listen to those sounds, but Ryan put on spa music, and I did not have a problem at all. We chatted lightly for the first few minutes then he let me zone out. I was underwhelmed at first, about what this would actually accomplish since as someone who uses a scooter and is sitting ALL the time, and is under high stress, my back was A MESS. My poor boyfriend finally gave up trying to help because he said the knots were so bad they felt like tumors. Ew. Once I was laying on my back though, Ryan did his job. It was the most intense massage I've ever had but he got shit done. He told me to let him know if it was too intense at any point, but it was sooo cathartic and amazing. He really took his time, and even used hot stones! He massaged my arms, legs, and even my head and face which I at first thought might be weird but it was awesome. It's amazing when you realize where you really hold tension! Afterwards it was sort of disappointing to get plain water in a plastic cup (cucumber water please? Spa snob moment...) and feel like I was in a dr's office again but the whole experience was SO worth it, and they had a huge jar of jelly beans you could enjoy while you checked out. I actually was in pain the next day a little bit, but my whole body felt so much lighter and more relaxed overall. I definitely will be returning to Joint Ventures before it gets so bad again! Do not miss an opportunity to go here! The Groupon is an amazing deal and they really value all their clients! Updated to add- it is 3 days out and I received a hand written thank you note for going to them and Ryan saying he hoped my shoulders felt better. I'm amazed!!! Best massage in Boston? You bet! read more

If you are using Joint Ventures for anything other than a routine problem, be very careful. My leg involved several moving parts, and they could not find the right solution. My symptoms got worse, my pain, my swelling, and I eventually left to try Patient First in Waltham. I paid out of pocket for them. They analyzed my treatment from Joint Ventures and eliminated 70% of what the Joint Ventures PT was doing. I felt better within days, and was pain free in two weeks. When I spoke to Dan, he said he did not read my emails, and decided he did his best, no PT outcome is guaranteed. Joint Ventures is a big place. They employ over 65 PT's in 4 offices. Patient First employs 2 all in one office, that's it. Who do you thinks tracks quality of care better? Patient First's website claim - "Patient First offers their clients the right services for the fastest and most reliable solution." That was my experience, and I am so thankful to have my normal life back. Joint Ventures claims its "the only clinic in Boston providing a true multidisciplinary approach to wellness." Maybe that explains why their answer to my problem was to just add another exercise. Be very careful here. I could not return to work on the date I needed. My PT knew that, she could not get it right. read more

Great place for physical therapy. Recommended there by my primary care to rehab hamstring from a soccer injury. My PT (Chris) was fabulous. He did a great job of explaining the exercises and patiently working through them with me, also explaining the anatomical reasons behind each. Office staff is super as well, and they have a nice online system to help you remember your exercises. Kenmore Square location was very convenient. Definitely will be back if (umm, when) I need PT again. read more

Really disappointing experience. I spoke to the new patient coordinator on the phone prior to my first appointment to determine if I need a referral or prescription. She said because my health plan is a PPO I don't need one, and my insurance will still cover it. This was confirmed in an email I received saying that I would only be charged a $30 copay. When I arrived today, they told me because I don't have a prescription or referral I will be charged a $100 self-pay rate, and that I have to sign a waiver saying that I was told I needed a prescription and accept that I will be charged a self-pay rate. Since I have insurance coverage for this, I declined to pay the self-pay rate and canceled the appointment. I booked time off work for this appointment and I had several interactions with the staff by phone and email prior to the appointment, so they had lots of opportunities to address this ahead of time- only addressing it when I arrived seemed pretty disingenuous. The woman at the check-in desk was not apologetic at all and said the difference between $30 and $100 "wasn't much." I pay pretty high monthly insurance fees so that I have coverage for these types of things, so I don't think that was a fair response. They did waive the $50 appointment cancellation fee. They do provide an email address for the owner in the confirmation email they send so I sent him an email about my concerns, I will see if he responds. -- update that Dave, the owner, emailed me quickly and said the billing coordinator would look into it, so I appreciated his quick response and desire to make things right. -- update that someone called me (not Dave, but someone in leadership named Kim) and apologized for the experience and said that even though PPOs don't require a referral, Joint Ventures contract with the insurance companies do, so I was given incorrect information from the original new patient coordinator. So I guess thats something. read more

Overdue update- but you should be warned. JV changed my therapist in the middle of my treatment, and never really told me what happenned to Jamie. I was assigned to Erin, who was great, and seemed to know her stuff. However, TWICE I showed up for my 7AM appointment (note: I had been going the same day same time for months), and they had double booked it and I could not be seen. SO frustrating. They handed out a survey during one fo my visits, and I filled it out noting my frustration, and checked yes to contact me, but they never did! I just stopped going- and JV never called to follow up. Thankfully, I was able to get better on my own, but I certainly felt like JV did not care about my healing. read more

I went to the location at Congress street for my groupon-bought massage. I have been to MANY massages over the years, and so I have to say I'm a bit more aware of what I want and what I think makes a good massage. I thought the experience at Joint was terrible. My massues, James, was incredibly awkward. He first sat me down and asked me a series of questions that were far too in depth than necessary. I told him my hips hurt and he asked, "Why do you think that is?" I was like, umm hello this isn't a psych therapy session. And after asking me a series of awkward questions, he didn't even really seem to be writing it down. His own demeanor made me feel uncomfortable because it seemed like he just didn't know what he was doing. The massage was just okay. It was not detailed at all. After telling him that my areas of tension was neck and upperback/shoulders, he barely massaged it. He did it for like 4 strokes and that was it. I was like, seriously? Most places really go at that area, but he didn't. I told him my hips hurt and I think he thought my hips was my lower back, and so he did that area but not my hips, which was still in pain after the session. Didn't do much at all. In a normal massage session, the client isn't suppose to move him/herself. You are suppose to be completely relaxed while the masseus moves whatever parts of your body they want. But James had a hard time with that and I had to move my arms/limbs out of the way for him. He also massage my feet in a way that was really unnatural and hard to relax- he held up my legs and then kept pushing my feet INWARD towards me, and it was just awkward. After the session, he sat me down again for another series of awkward questions that didn't seem to do much of anything besides make me antsy and bored. Oh, then probably the highlight of this whole thing was when I was checking out- I had my groupon so I didn't have to pay there but I was going to pay tip. I had $20 cash on me or a credit card and I told the front desk lady this fact. She looked through her change box and found that she only had 20s so she can't give me change. So then she spent the next 15 minutes trying to get her computer to work; swiping my credit card probably 5 or 6 times, and then telling me the computer isn't working, and then digitally entering my credit card number, and it still wasn't working. Then she left for a few minutes, came back, again said their system just isn't working. But at the same time, she had no cash to make me change. And then she asked me if I could wrote a check. I was like uhhh NO you idiot, and so finally I got so sick and frustrated, I left $2 tip for the massues because well, that's all I had. Or a $20. But it's not my fault they didn't have change or their computers didn't work. But it was so incredibly frustrating. DON"T GO HERE. read more

I went to Joint Ventures for PT for my patellofemoral syndrome (runner's knee), as it was one of the few places in Boston my health plan let me use. I think your experience really depends on which therapist you get. The first one I worked with was awesome. She really knew her stuff and did a great job each session of massaging my leg, stretching it out, and then evaluating my progress. Unfortunately, she ended up leaving to work somewhere else and the next therapist I worked with was lousy. She basically just held a clipboard and watched me do the exercises I was doing each day. No surprise, my progress plateaued. I read up about it online and realized there were a bunch of a stretches I should be doing. Since adding them in, I've progressed and gotten back to being able to run (and haven't been back to Joint Ventures). read more

I've been here for 2 massages and a running clinic. A little background: I'm currently training for a marathon. My schedule this week is to run 45 miles, which means I need help determining my weaknesses and massaging out my body. So for the running clinic they evaluated my run and determined where I was weakest. They gave me done exercises to help to fix where I was weak, then gave me full body strengthening exercises (which I've been hoping for), and helped me determine my race goal plan (what to eat before, during, and after). They did some active release on my knee which hurt like no oh her but when I left it felt better than when I came in. My massages have been great. I get them because my muscles are so tight from exercising. I leave groggy and confused. Always a good sign of my massages. It's helpful to go in with specific needs in mind. Thomas church works on a lot of runners and I went to see him after my marathon. He gave me lots of advice and admit I fell asleep on the table. Oops. Great place, I recommend for massages, physical therapy and personal training everyone seems to know what they're doing read more

I came here many, many years ago, for one of my first massages. It may have even been with a Groupon, back in the day when people still bought those (maybe they still do!). When I want a massage, I never want it "three weeks from Tuesday". I want it that day. Each time I have tried to call this place, I can never get a human being on the phone. I call all the locations, and the new patient line. I never get an answer. And no, I do not leave a voice mail, because whenever I leave a voice mail for a business, I always get a phone call back three days later, after I've already found a substitute product. That business model doesn't work for me. Now, I understand you don't have a coordinator at all your locations. I also know that oftentimes that massage places, usually smaller ones, work on a time lag because the person doing the administration, is often the person doing the massages. But for those who want an ad hoc massage, this place will not be it. I realize there's a dearth of massage therapists right now, as many places are booked solid. However, for me, this is just one more reason, that I end up going back to the "Asian Bodywork" model in Chinatown or Back Bay. I don't mind paying more so that my massage therapist speaks English so I can better describe what I want done... however.... I feel like this place won't even LET me get to that point, because if I can't get an appointment scheduled, then I can't even reap any rewards of a higher price point massage. I officially give up on this place. I've called on four occassions over the past three months. I give up. White Flag is going up! read more

I can't believe that I totally have no written a review about these guys. Where have I been?? The guys and gals are Joint Ventures are wonderful - friendly, sociable, and personable they really make you feel relaxed and comfortable. I went to them originally for a bad back just about a year ago. Instead of putting a "band aid" on it so to speak they worked with me through massage and exercise and I haven't had a problem since. They're more than a Physical Therapy Place though, they also offer Personal Training one on one as well as group sessions and some classes. If you have a phyiscal issue or looking for a trainer I highly recommend going here because these guys are at the top of their class. A+++ read more

PT is generally less than enjoyable. In fact it can be downright painful. If you need PT go see Jess at Joint Ventures. She is friendly and knowledgeable so at least there is good conversation while she's kicking your ass. They have 3 locations now (2 downtown and one in Fenway) which is VERY convenient indeed. I recommend the location at the Equilibrium Gym at 50 congress. it is spa-like and the table is really comfy as opposed to the Fit Corp location which is all bright lights and a hard table. I was suffering from Rotator Cuff Tendonitis and Jess has made a huge difference in the mobility of my arm. Hopefully I never need PT again, but if I do I'll be headed back to Jess at Joint Ventures. read more

I originally went to Joint Ventures for physical therapy in the Kendall Sq location. After a negative experience and a yelp review of my encounters, I was contacted by the owner, Dave Larsen. After a few emails back and forth, Dave convinced me that customer service was a top priority and asked that I give Joint Ventures another try. At his suggestion, I had a massage with Ryan at the Kenmore Sq location. What a difference! Once my appointment was scheduled, I received an immediate email confirmation and reminder two days before (super helpful). As I walked in the office, I was greeted by a friendly admin who offered me water prior to the appointment. I went to their website prior to arriving and pre-filled the forms needed which allowed for a speedy start to my appointment. Ryan was very nice and did fantastic work. I carry a lot of tension in my upper back and neck. Ryan was very attentive to the discomfort I was having and used a lovely method that helped relax and loosen my back. I was so comfortable, I nearly fell asleep. Once the appointment was over, I was greeted outside of the room with a cup of water and reassurance that I will really notice a difference in my range of motion and comfort. The massage did indeed help a great deal. One piece of advice to any potentially new clients- Do not use your GPS in order to find this location. My GPS had me a block away and on the opposite side of the street. Thankfully, I was able to look at the detailed directions posted on the Joint Ventures website and I found the office easily. Definitely go by the directions on the website. I'll certainly be back to the Kenmore Sq location in the future. read more

I've come to Renee a few times for massages, and actually prefer her over going to Exhale or other spas for that matter (shh, don't tell Exhale)... I met Renee at Girls Night In at Cyclorama, where she was doing short 5 minute massages, and I fell in love with her technique. The moment I realized I needed to go see her was when she reached under my neck and told me to relax and I said I was, and she goes "No seriously come ON relax!" ... evidently I've got a bad issue with holding tension up there, and every time I've gone back since she really takes care of it. I do a ton of toning at Exhale and tend to get some gnarly knots -- with that on top of my non-stop lifestyle choices and sky-high heel addiction, seeing her occasionally is 100% necessary and makes me feel like new every time. I will say that because Renee and I seem to have a lot in common, it isn't a good spot for me to go to get one of those "knock me out and do your thing" massages -- we always talk through the entire massage, so it's kind of impossible to have a super relaxing massage with her. But that's totally fine with me because it kind of feels like having some quality time with a friend, while simultaneously feeling better physically. Good stuff. read more

These guys are great! Jacklyn is an organizational pro who deals with patients and insurance companies in a professional and helpful manner. Sure, sometimes they are busy and you have to leave a message - that's a testament to how good they are! The PTs are knowledgeable and committed to your recovery. The one on one approach is so much better than a "gym" type environment (Kennedy Brothers) whose model is one (1) PT and a bunch of students. If you need focused attention and desire measurable progress in a short amount of time, Joint Ventures is your place. I have been dealing with Frozen Shoulder syndrome for 6 mo now. I recently had surgery to correct the problem. The pre and post therapy with Erica has been great. Yes, it hurts but she is empathetic and compassionate - but still pushes me. As a result, I am on my way to full mobility and (hopefully some day soon) a pain free life. I have also had acupuncture here, and it was awesome. What a great, and alternative, way to relieve stress and pain. I highly recommend it. = ) read more

Purchased a Groupon which I used for acupuncture. Michelle is super! I'm looking forward to making this my monthly thing. I haven't tried the massage or physical therapy, but the acupuncture is great. Will update if I find it is too pricey. I do know they don't offer discounts for acupuncture like a lot of other places do if you have insurance, so I may have to keep that in mind. read more

After my auto accident I was very anxious about finding a physical therapist to help me with my injuries. I was randomly referred to Joint Ventures by my insurance and it was the best thing that could have happened to me. The admin staff is extremely friendly and fun to talk to. I highly recommend my physical therapist Chris Clock. He really cares about treating the whole person not just my isolated injuries. He took time to understand my fast past life style and was realistic about how my physical therapy would fit into that. Overall everyone at Joint Ventures makes me feel extremely comfortable and confident about my healing process. I highly recommend them! I'm in the military and had issues with Tricare, but their billing staff is so friendly and helpful that they take the stress away from the issue. read more

My mom had bought us a pair of Groupons for Joint Ventures awhile back but had a hard time finding a time when both of us were free to use 'em. Finally, my birthday rolled around and Joint Ventures was willing enough to work with us on scheduling early Sunday morning massages for the both of us. Renee our masseuse showed up at the same time we did and was incredibly friendly and welcoming. Since there was only one of her and two of us, she did my massage first and then my mother's - but their waiting room is super comfortable, plus she let me relax in one of the unused rooms while I was waiting. Now let me tell you, this isn't your typical spa massage, with some light rubbing and Enya singing in the background. Okay, so there were candles and chanting, but the massage was all business. Serious business. Renee clearly understood how to deal with my stress points (neck, shoulders, hips), stripping the muscles until they felt like jelly. She combined deep tissue work on the problem areas with general relaxation on the rest of my muscles, to a point that the hour flew by and I wanted to lay there forever. read more

I came to Joint Ventures after a referral from my doc for my the knee injury I got from a snowboarding accident. I was assigned to Meghan as my physical therapist--she's fantastic. Definitely helped me work on rehabilitating my knee and taught me some exercises that have since strengthened the muscles in my leg. It'll probably take some time before my knee gets back to what it was before, but I think it'd probably take twice as long had I not gone to Joint Ventures. Everyone here is really nice, helpful, and knows their stuff. There's even a physical therapist from New Zealand! Random, but just thought I'd throw it out there for any Kiwi-philes out there. haha read more

While I'm on my complain-about-my-knee-"kick", thought I would let y'all know Courtney at Joint Ventures rocks the house. I was referred here by my coworker, who claims that everyone rocks here, and I believe it. Very gentle, explains everything, actually makes you feel human and that they care. Even the receptionist is awesome. Ahhh, so nice to finally get some TLC!!!!! read more

I went to this place based on 2 Yelp reviews and I'm glad I took a chance. Courtney has been working on my back pain for a few months and I've been making slow but steady progress. She's fun to work with...chatty and personable...and extremely knowledgeable. I ask lots of questions and she always gives me thorough answers that I can understand. I have to say, I don't love getting my butt cheek massaged with her elbow, but I do love the stretching, the ultrasound massagey-thingy, and all the "at home" exercises she's given me. She gives them names like "superman" and "the dead bug" and "fish tail and clam," which makes them easy to remember and more fun to do. I also find the office really pleasant. Situated right under the Citgo sign, the place is easy to find and the vibe is low-key. Alex the receptionist is very sweet and helpful, and the therapists clearly enjoy working together and with their patients. They also have 3 parking spaces which are rarely all full at the same time. Bonus! read more

I have been to the location in Kendal Sq 3 times, the last one a couple of months ago and I can say that they are absolutely terrible. - They were late in seeing me. - They did not give me much individual attention - When asked why they were prescribing some exercises, they did not have any specific reason beyond "this helps with the back" - They actually told me that posture is not that important (what??). - During a snowstorm, they called to say that my appointment would be cancelled. Later, I got a letter that they were charging me $50 as a cancellation fee "because I should have reached out to cancel". I called and explained the situation and the lady on the phone was quite rude. I asked to talk to a supervisor and they refused. I called back a few hours later and they would not pick up my call. I thought perhaps they were closed. This went on for days. Finally, I thought maybe they were blocking my call so I called from a difference number and they picked up my call. They still would not remove the charge. I finally had to send them a legal letter threatening to take them to small claims court and they immediately became nice and waived the fee (that they incorrectly charged me for). TERRIBLE PLACE! It seems that they are merely a business trying to pump our the maximum number of clients with little actual intention to resolve their issues. I highly recommend you see somebody else. Update: Dave, thank you for your reply. Let me address your points: - "Anon" - this is a contraction of my full name which I do not want to share. - "Minus authenticating your experience (ie. you're not a dishonest competitor or disgruntled ex-employee just trying to damage our reputation), I don't think it's fair to speak disparagingly about Joint Ventures.": I am neither of these. I am a student from one of the universities up the river. The fact that you DO have disgruntled employees suggests some bad management practices which further reinforces my belief that your place should be avoided. Everybody reading this: please notice that this business has disgruntled employees and please do wonder why. - "Your story of not getting individual care seems especially unlikely considering our treatment model of 1-on-1 physical therapy with licensed physical therapists without the use of assistants, aides or students": you are making some weird false equivalences here, or you are not the best at making your point. First, let me say that I did have a 1-on-1 with a physical therapist (well, to be clear, I first saw somebody who gave me some simple exercises and asked some simple questions for 5-10min, and then I was assigned to another therapist for the rest of the time). But we can call this mostly 1-on-1 if you'd like. Even then, I don't understand how this prevents bad care delivery? The biggest point that you have not addressed is why I was charged for a $50 cancellation fee when you were informed before coming as per your policy, and then your employee kept refusing to take my calls until I threatened legal action? I mean, OUT OF ALL THE POINTS ABOVE, this is the one you choose NOT to address? Really? Speaks volume about your priorities. read more

Ever hear of the term doin' work? Well that is what Renee excels at. I would consider myself a problem child for massage therapists. I have a ton of really deep knots that fight them at every corner. Therefore, most of the time I leave a place feeling like there was something to be lacking. That won't be the case with Renee. Prepare to be set-straight. Upon the first few minutes of the massage, I could tell she was trained very well and could figure out the problem areas without you telling her (I did this on purpose as a test). She went straight to the area between my ribs and the top of my hip and started with medium pressure. After asking if I was ok, and whether I could take more - not asking me if I wanted more, but what I could take - she proceeded to increase the intensity until she noticed me tense a little. She backed off that pressure a bit and continued through the whole massage, amazingly strong. Normally I like a relaxing massage, but this time I felt like I was actually having work done on the muscles and I could feel them releasing, which hadn't happened in a very long while. Obviously I was sore afterward, but the next couple of weeks were some of the best that I have had in terms of pain. I will be coming back here for sure. read more

Really shocked at the experience that I had at this office. I made sure to ask for one of the locations that had parking. I was told that the Kendall location had a garage available free of charge as long as I had my appointment before 4 PM. When I called the day of to confirm the exact parking garage to park in, the front desk rep was unsure of which it was. I drove around for a while and asked if she could at least tell me what the garage looked like and she was unable to do that much. I parked at a garage that I ended up having to pay $22 for and cut my losses. When I came for my second visit I finally found out which garage it was due to the physical therapist knowing, but when I went to check out they told me that it was actually only free if you have an appointment after 4 PM, the completely different information that I was initially given. I did not want to be out of so much money so they agreed to validate for me but when I went to leave the garage, the validation did not work and I ended up having to pay again. Also completely ruined my bumper trying to back out of the lane to let other cars exit as I waited on the phone for the receptionist to check why the validation didn't work. I kindly spoke to the owner to explain how this has called me much inconvenience and he didn't even do so much as offer me reimbursement for parking due to his staffs mistake. How don't you know where and when your patients can park? If you are looking for a professional and knowledgeable staff, go elsewhere read more

Unprofessional behavior by the physical therapist. Poor communication and interpersonal skills.

Renee is awesome! I have seen her 3 times now and is a true professional at what she does. Every time I go in, she works on a specific area that is achy or in pain. The knots in my back no longer bothers me the way they used to. You may be in pain while getting a deep tissue, but it is all worth it in the end. read more