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    Ortho.Boston

    4.8 (4 reviews)
    Closed 8:00 am - 5:00 pm

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    Needham Orthopedic & Sports Medicine

    Needham Orthopedic & Sports Medicine

    (2 reviews)

    I've visited the facility on two different occasions because it was close to where I live. Since…read morethe injury was in my shoulder, I didn't want to drive far. The owner, at least at the time was awesome. His name is Kip. However he phased out and said basically he would hardly ever be there which was true. Unfortunately he put the practice in the hands of a young girl who regularly pretty much ignored the female patients and flirted with the male patients. She actually told me that since I was already familiar with the exercises I needed to do that I should just get heat and cold treatment there, but should "Go home" to do all the stretches and exercises and weights! The reason your doctor sends you to PT is to be worked on and helped by the physical therapist! I purposely used someone else when I went there after that, but the atmosphere was unprofessional. I think Kip needed somebody to count on so he could leave the business, but he really had no clue what was going on when he wasn't present. I will not be going back.

    Today my mom went for a doctors appointment after driving for an hour and a half to see him. The…read moredoctor had an emergency surgery which is entirely understandable being in this field, however that is where the office's customer service and lack of ability to sensitively address patients became ALARMINGLY obvious. After being out of work for months due to an injury (my mom was in EMS for 8 years and is a personal trainer/fitness instructor for 10+), she has been dealing with the injury and getting her care at this doctor's office, but do hope she will not go back. After arriving to the doctor's office, my mom was told her appointment had been cancelled due to the doctor's emergency surgery, but did not receive a call to notify her of this. A large and heavy set Spanish woman who's name we could not recall proceeded to be extremely rude to my mom. The office admitted to not calling my mom to notify her and agreed to try and fit her in due to the long drive. After stepping outside to square things away with insurance as there were issues with it when she arrived, and I imagine this may happen at most doctors offices at a daily basis, my mom was told, "I don't think this will work out today." That is a lack of customer service and bedside manner. If you do not want to be treated like this, do not go to this provider.

    Ortho.Boston - orthopedists - Updated May 2026

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