I will start with the fact that I have never been treated worse in my own house than I was by a…read morePlumber (Mark) from Ed Youngs Hardware. He came out a few weeks ago to fix my basement toilet. He told me it was not up to code and he said that's why it wasn't working. He worked for about an hour and a half installing a vent for our pump toilet system. I never saw him do anything but install the vent. He never looked at the pump system at all. And obviously that was the problem. But he said it was fixed and I paid well over $600. Being a basement toilet, it wasn't used much, so several days later I discovered it still was not working. I called and they sent the same guy to fix it properly. He couldn't have complained more about actually having to finishing the job this time. He actually said to me, "are you on some kind of medication or something?" blaming me for the job he never fixed the first time. He said that I was to blame for the pipes being clogged. When I asked him, are you saying that I, using it at most three times since you were here, am responsible for clogging the pipes? He paused for about 5 seconds and then said "yes". I know he never really checked things properly the first time, because I was checking on what he was doing. I called and left a message with the owner and of course he couldn't bother to respond to me, a customer... and on top of all else, the plumber started raising his voice at me. He obviously was caught lying regarding even looking for any other reason than the vent issue as to why it wasn't working. When I spoke to the plumbing manager, he told me that they have been in business 100 years? How did that help me?? The guy that was in my house, should not be anywhere near the home owner. I did find someone that fixed it. Will never go near Ed Youngs again.

This was my first time in an Ace Hardware! I came in because I needed contact paper for a craft and…read moreAce came up as having it the cheapest as I searched online. I visited on a Saturday morning and was greeted as soon as I entered, and an employee offered to help me find the contact paper right away. The cashier also cashed me out quickly. Overall I had a good experience and would come here again if I needed something from a home improvement store.

My first time at Harbor Freight and it was a great experience. The staff were extremely helpful,…read morethey had what I came for and I was in & out in 15 minutes. The store was clean & bright and I was mesmerized by all the shiny tools. I feel like I should go back and check it out when I ha've more time even though I do not have a garage and I don't need any tools.

Loads of tools, helpful staff and lower prices than the 'big' places…read more I've purchased a few tools here and been very pleased with them

I had to stop for some bubble wrap I was in the main aisle looking up at the signs to see what…read moreaisle I needed looking confused when a helper told me number 38! Well I saw 42,43 so I looked around and in-between some of the aisles was 38 and I found what I needed and more. The self checkout was fast and even saw a old co worker working at that area was fast and easy I call that a win win

I had a fantastic experience thanks to one of your outstanding employees. Elsie was incredibly…read morehelpful, knowledgeable, and friendly. They went above and beyond to assist me, taking the time to answer all my questions and guide me to exactly what I needed. Their professionalism and positive attitude made a stressful shopping trip much easier. It's rare to find someone so dedicated to great customer service, and I truly appreciate the help. Home Depot is lucky to have them on the team--I'll definitely be returning because of this experience. Thank you

I have always been a fan of small local stores and a loyal customer of Hectors since they were on…read morePayne Ave in North Tonawanda. I understand there is a salt shortage and they are trying to be fair... After 3 phone calls about a shipment they were receiving today, I was told to call back and talk to the manager. I work up the street from this location and asked for 1 bag to be set aside for me to be picked up on my lunch and was told "no that's not fair to everyone else"... The bag was for my 93yr old father, to keep his walkway clear when I take him to Roswell... I will never spend a penny in any of these stores again! Totally ridiculous!

Stopped in for a set of keys to be made for our house. The staff were friendly and helpful. We…read moretalked about the Super Bowl and who might win. My cost was under $7.00 but I got the fancy keys. Place was organized and clean. I try to go there before chain stores because it's in my neighborhood.

Super service people and knowledgeable of products. Staff helped me fix my mom's walker and came…read moreout to the car to fix it. Great place to stop!

Great neighborhood spot. Lots of unusual old time hardware needs can be found here... V belts,…read moreindividual bolts and screws etc. staff is very knowledgeable about what they have.

I went in looking for nice used USA tools. Nothing but over priced Crap! At one time this was not a…read morebad place to buy used tools. Always was over priced and won't pay snot for nice tools you want to sell. Anyway, I guess they just don't care. And the lawn and garden is nothing but garbage they find at the curb.

Awesome experience. My riding lawnmower stopped working the other day. Called Totally Tools…read morebecause of previous service I was satisfied with. They picked up my lawnmower on a Sunday and returned it to me fixed in less then 24 hours. That is absolutely amazing. I also appreciated that they called me to quote me a price for repairs to get my approval before performing any work. Pick up and drop off service available. Pricing was very fair. This has been my second experience with Totally Tools and I have been thoroughly impressed. Any small engine repairs needed this is the place to go.

Great prices. Great selection of anything you might be shopping for. Friendly staff. Lots of parkingread more

Went to Ollie's today for their fabulous bubble bath which is only &2.99 for 36 ounces of (vanilla…read morelavender ) it's antibacterial so I also use it for liquid hand soap ! While I was there I meet the manager Tom ,Joann , Charlene you probably wondered why I meet these wonderful people ! Well they had a 15% coupon and I already went through the checkout!it was my mistake not to get the candles at 15% off but they were nice to give me the coupon well not only are there prices cheap great customer service God Bless Debbie

Hecktours. Not to be confused with Helltours, where you can meet the devil, or Heaventours, which…read moreis available by the hour from Barbie. Definitely one of my fave hardware stores in Buffalo and one which I will keep coming back to, because their prices are good and service is lovely, and they're just good people overall. In many regards it's one of the best ones I've been to. There are lots of locations around Buffalo, but this is one of my favourites. Located right on Clinton in the heart of Kaisertown.

Nice to know there are still small hardware stores where you can get personalized care with your…read morehardware needs and advice on your DIY projects.