They are the best trailer repair shop in Rochester. I have went several times for two of my…read moretrailers and I always left happy. The staff does straight up honest work and they are good at what they do. I recommend this place to all of my friends and I still thank that one friend who first pointed the way to Brad's.

I needed a hitch drawer primarily for a bike rack to be mounted on a 2024 Kia Niro PHEV. The hitch…read moreneeded to be ordered, which took two weeks. After two weeks of not hearing from them, I called and they said it had just arrived. The next appointment available for installation was a week out. They said it typically takes 90 minutes to install, so I decided to wait while it was installed. It took 4 hours. The mechanic who installed it apologized for the delay, and said it took longer because the schematic he had did not match the vehicle. The next day we made a 7 hour trip, and then returned the following day. We heard a rattle coming from the back of the car, so when I got home I looked under the bumper and found quite a mess. The rattle was due to the wheel-well and rear bumper cover not being reconnected. The wiring was very sloppy, with wire ties not trimmed, poor crimps and the wires hanging down without being attached to pre-existing wires. I went back to Brad's the next morning so they could see the poor workmanship and correct the problems, which they took care of in about 5 minutes. I asked to speak with the manager and suggested that I should be compensated for all of my time and trouble. The total bill for the hitch, wiring and installation was $775. The manager offered a $45 refund of the amount that was overcharged due to a error she found on the Curt website which incorrectly stated the retail price. If I had not had trouble and complained, I would have paid $45 too much, not to mention the very long install time and aggravation. At this point I researched the price of the hitch available from reliable resellers such as Tractor Supply, UHaul and others who all listed the delivered retail price of the hitch for $145 less than what Brad's charged me after the $45 refund. The installation of the hitch was $110, and the installation of the wiring was $135. Buyer beware, do your research first!

Needing some shopping therapy I decided to stop in to Johnson's RV. Once there Julie and Tony took…read morevery good care of me. I ended up falling in love with a 2013 Rockwood. Everybody was wonderful to work with and went above and beyond any of my expectations. Service out back was also a delight. Looking forward to future service with the JRV team! Naomi M.

I recently purchased a 03' flagstaff pop up camper from Johnston. From our salesperson Anthony and…read moreKevin to Tim in service the purchase was smooth, friendly and very accommodating. Along with the purchase Tim gave me a thorough walk through of how to set up and take down the camper. Good job Johnston RV County. Can't wait to use it the next camping season.

We bought our first trailer camper from Meyer's in Farmington. Chaz was the best at helping us…read morelocate just the right one. We kept in contact by text and the transaction was stellar start to finish. Everyone was professional and customer service centered. Looking for a new RV? Ask for Chaz!

This is a review for the service department and, specifically, for the attentive and kind…read moreassistance from Owen, Andrew and the staff at Meyers. I don't live locally and I had a major issue with my trailer when I was passing through the area. I called Meyers and spoke with Owen. He guided me through the initial process of needing to contact my insurance company and, thereafter, worked closely with me and my insurance agent to expedite the estimate. Although there wasn't a happy ending for my trailer (by no fault of Owen & Meyers), an overall extremely upsetting and overwhelming experience was made bearable by their graciousness and helpfulness.

Wow, great people, good availability of products and services and they are part of the Harvest…read moreHosts plan which allows members to stay at participating sites overnight for free (it's always appreciated that travelers shop at the hosting business which we always do. This particular stop was fantastic. We were gifted a small tote bag with a welcome letter, deck of cards, bottle opener and a bag clip all of which were appreciated. We had a back in spot for the night with power and potable water. We were able to purchase propane while we were there and we dumped our tanks for free. If we were in the market for repairs or to purchase a new RV these are the people we would visit for that! Thank you for allowing us to stay on your property and for the wonderful amenities you offered us. We will visit and shop again.

I would NEVER buy another thing from Wilkins! They have been absolutely no help at all!! Bought…read morea brand new Forest River. Purchased all the extras for warranty, and they have not been helpful at all. If you are looking for an RV look at another dealership for you RV.

Stay away, stay far- far away. Go into Churchville next store to Wilkins RV. trust me. I went in…read morewith a huge check in my purse to purchase a huge destination trailer that day. Walked in, walked around at least 20 minutes, no exaggeration either, I saw probably 10 sales people standing around in one location completely ignoring me. Finally, at last, a salesguy came over. I told him what I was looking for. Not in stock, he saie, but promised to email and call me after I gave him my wishes and contact info. No calls, no email, nothing. So now, almost a year later, after I got my new trailer at Wilkins RV next door in Churchville, can you believe they still call me? I've never been so ignored, expecially with such a large purchase I was going to make. Shame on you. management, get after your staff. I've heard complaints from at leaset 5 other friends of mine. Unbelievable !!

phone calls not returned regarding poor prep of our camper which we paid for. crumbs on bunks. dead…read morebugs in vent. dirty. overspray on stairs. tanks not emptied. battery cover missing. door to camper was open when we got home. camper sat in service dept for hours....should have been done.

Hello! I had a rough…read moreexperience with staffing. When I arrived at the dealership, (with no appointment), I met the receptionist. She was on her cell phone talking to her husband. She was very nice and advised me that there were no sales people because they had all gone to a convention... that seemed odd to send all of your people to one place but I'm sure there's solid business consideration. There was one dude left and I was told that, "if you have to make a deal today, we can get you a seat with him." He was initially just sitting behind a desk but he later got up to walk around and talk on his cell phone. He ignored me but I wasn't doing anything noteworthy. I was in the area and have been thinking of a home on wheels for a while. I'm 99% certain that I wouldn't have bought anything so they didn't miss a sale... but I think they need to ramp up their Saturday staffing a bit.

Don't bother setting up service appointments they don't recognize them…read more They are not customer friendly most seem not to like there job or know what they are doing.

Meyers Webster has the most knowledgeable techs. They do a great job and deliver as promisedread more

I would give 0 stars if possible…read more Despite having paid, the vehicle remains inoperable and unregistered over 7 !!! weeks later. At the time of purchase, the dealership promised the following would be addressed and covered under warranty: * A gas tank system issue * A malfunctioning driver screen * A roof issue (potential leak or structural defect) In addition, we were promised temporary license plates so we could legally operate the vehicle. To date, none of these obligations have been fulfilled. We have made repeated attempts to follow up by phone, and while initial communication was courteous, all recent efforts have been ignored, with no call-backs or resolution offered. We are filing complaints now to all possible agencies.

We had a 10 ft long camper and a pup tent! We all were placed in the group camping area. 8…read morefamilies. 2 left when they saw that parking lot you placed us in. I have friends that had seasonals that left because many people there are mean. Also, you seasonal prices are way too high for what you get.

Really awesome location near Napa, easy access to shopping and restaurants yet great nature trails…read moreright there. We saw elk, deer, wild turkeys and picked ripe blackberries. The sites are not pretty or spacious, but access to cool things to do works for us!

My experience was Great! Friendly and helpful staff. Store Manager Marisol and Mia were…read moreknowledgeable with their products.

Worst experience ever. As a woman, I was treated so rudely in this store that I will never go back…read more They do not honor their warranties (even with written proof of their defective part) and I was just treated so rudely that the person who "helped" me should be immediately fired. I am so disgusted that they haven't left the early 1900s in the way they address their female customers. RUN!

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C