This place is great .. They won't over charge or sell you what you don't need .. Give them a try ..read more

I have been a customer since 2003. Every time I've used their product at this location the people…read moreworking there have gone above and beyond to provide me with excellent customer service and quality products. I have told people that you could come down with diabetes because the people there are so sweet. Very knowledgeable and professional service minded staff.

I Have Also Been A Long Time User Of…read moreInterstate Batteries I Have Never Had A 2nd Thought, Nor Any Concerns I Was Not Buying The One Best Battery. The Customer Service In Rochester,N.Y. IS BY FAR One Of The Big Reasons. Have In All 3 Of My Vehicles, As Well As My Harley. Do Not Go / Buy A Diff Brand. I.B. Are Up Their W/ Sears Gold Batteries In The Old Sears Days At SouthTown And / Or Bri-Hen T.L.Road I Buy A New I.B. Per Year, And Put Last Years In Another Vehicle. Next Years New I.B. Goes Into Same Vehicle Every Year. Then Move That I.B. To Next Vehicle , Buy New Remove/Replace So Every Vehicle Runs On Interstate. Keep This Pattern Up. My Next Vehicle Purch Gets A 1 Year Old I.B. ETC ETC. Remember Your Core To Swap,and Save Money. Another Very Very Happy I.B. User, Customer D.M.

Always good service. Even odd ball stuff. They will take. It's not flashy, they do not advertise…read more They just are good. Basic. Simple. We need more places like this

This is the ONLY place we take our cars to be serviced…read more Quick, friendly, inexpensive and wonderful people!

I went to Schoen Auto today for the first time. It was only for a car inspection, but I feel this…read morewill be my go-to garage from now on. Unlike other garages, there were no fear tactics used to try to tell me I need new tires, or brakes, or whatever. Every interaction that I've had with them so far - phone and in person - has been professional and respectful. While waiting for my car, I listened to the interactions with other customers. I have honestly never heard auto service people speak as kindly and thoughtfully to customers. Also like other independent garages, there is an actual waiting area, with multiple tables, chairs, a window that allows you to look into the garage, a maintained bathroom, and a selection of Keurig coffees. Disregard the couple of bad reviews that have been submitted. Customers can be jerks and there are some people that are never satisfied. It seems that Schoen Auto's genuine philosophy is to do what is necessary to make things right with those rare unsatisfied customers. I hope this garage is around for a long, long time and remains under the same ownership.

I Love going to Big-time service they are amazing mechanics, Lee and Brandon are very good at what…read morethey do and they don't charge you an arm and a leg like other mechanics do. They are hard working and get the job done. I would recommend them to anyone.

Highly recommend Big Time Service. Very knowledgeable and…read morefair. Lee goes the extra mile to accommodate you and help keep you on the road.

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

I had an oil change one week ago at the Henrietta site and have traditionally been told about the…read morebrake condition During oil changes. No concerns were raised and I proceeded to drive to Boston a few days later. When I arrived in Boston there was a deep grinding in the brakes and my car needed immediate attention. I was told that two brakes were shot and the other two were at 1-2 mm. A brake caliper also needed replacement. I am incredibly disappointed about the missed call when my car was seen at Subaru, and the subsequent risk of driving the car with compromised brakes.

It was absolutely horrible. First off I was passing by and needed AC checked., $285 later I was…read moretold to come back in 2 weeks to check for leaks and Also got an oil change. Well after their service I am now 2-3 quarts short of oil, filter does not look new at all and my Starter was arched in the process. Now here I am $1000 in damages later only for them to deny their responsibility and accountability for what they had done . Car was in tip top shape before dealing with them. My RED FLAG was the amount of people that were coming in and out to have work redone or checked!!!!!! That's when I should have RAN. Very unprofessional as I called them with my Mechanic on the line and they just kept Hanging up the phone. But You Know What, Karma is a MF'r and it's REAL!!! Watch Out, Because it's coming, it always Prevails!!!!! KUDOS to a Real Bunch of Losers!!!!!!

They have done my car inspections most every one of the 17 years I have lived in New York…read more Extremely good, fast, and nice people.

I found this auto service garage to be the best in this tri-county area: High quality, prompt,…read moreefficient, honest, knowledgeable, and friendly service. The mechanics are professional and hard-working.