I don't know that I have ever walked into any auto service center without an elevated level of…read moreanxiety. Its almost like knowing you are going to be screwed, but not knowing if they'll use lube or not. That's how it typically rolls. I made a first visit to Tim's Trim to have some modifications made to the running boards of my Yukon Denali. The job seemed simple enough, but required special equipment. The folks at Tim's gave me a quote that was a couple hundred dollars less than I expected. They provided an appointment time. And upon arrival, they were ready to go. The paperwork and logistics were already taken care of. I left my vehicle with the understanding that things would be complete by noon. I received a call at 11:00 or so stating that the vehicle was ready to go. I arrived shortly after 1:00 and the vehicle looked great. After I went in to pay, the service rep told me that they had done the job quicker than expected and that I would save about $80 on the quoted labor costs. These guys actually reduced the bill. Unbelievable! A couple weeks followed and I received a nice hand written card thanking me for doing business with Tims Trim. Now this is first class and a highly recommended trim shop.

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

My battery had died and was jumped by AAA, but I wanted to get a new one before an important…read moreearly-morning meeting. I arrived at O'Reilly Auto Parts after 9 p.m. hoping there would be someone available. The store employee Juan was compassionate, empathetic, extremely helpful and installed the new battery immediately. Note that I had stopped at AutoZone, and got "hey, man - it's almost closing. Come back in the morning". I am most thankful to Juan at O'Reilly Auto Parts for being a TRUE CUSTOMER SERVICE PROFESSIONAL. This is the way that I wish ALL companies operated ! ! O'Reilly Auto Parts has a customer for life - and I am sharing with my family, friends, and co-workers to let them know ! ! !

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Wow, I went in to the Dewey Avenue store to get a new battery for my '04 Toyota Sienna tonight…read more There were two very helpful ladies working who asked me the make and model of my car. By the time I walked over to look at the batteries and back they had already written down every option specific to my car with all the associated warranty information and costs on a piece of paper I could take with me. I told them I was going to shop around, but I'll more than likely be back here to buy my battery. Compare this to Advance Auto on Dewey. Those people are miserable. Oh and the O'Reilly store is super clean and well organized. Jim Montanus 2-27-26

Got an oil filter that Oreilly auto parts told me to get for my 2010 crv along with 5 quarts of…read moreoil. I did my oil change as I have done for years. I started up my car and oil started spaying all over my driveway from the oil filter. In all it was approximately about a quart of NEW oil I lost. I went into the store to try and remedy the situation They thought it could have been a defective filter. I'm not so sure it was but that is here nor there. what it came down to was that they sold me an oil filter that did not work properly. They told me they could give me a new one of the same make and brand. I was not comfortable with this as I felt the filter was not sealing properly to the car. So I asked for another filter that was slightly more expensive at no charge because of inconvenience to myself. I also asked them for one quart of oil to replace the one I lost on my driveway. I wasn't asking for something for free but just to be made whole for my purchase. They told me that they would not give me the oil that was lost because of the filter THEY recommended and that if I wanted the other filter that I would have to pay the difference. Not only that but I had to go to Home Depot to buy some Zep oil cleanup at another loss to me. The real kicker here is that the sign in the door says "We strive for 100% customer satisfaction". Again I wasn't looking for free stuff I just wanted them to take responsibility for their mistake. Instead they made excuses and put the problem back on me the customer. They could have kept a customer if they just took a small hit for THEIR mistake. Too bad. I will drive a bit further for my Car parts from now on. Work on your customer service Oreilly.

This place has all the basics you may need when you don't want to spend an arm and a leg at the…read moredealership. They usually have rotating specials on oil, so if you time it right, you can get the oil you prefer at a great price. Mostly I like the staff here (and at most AAP stores in genereal) as they are always friendly and willing to help you find what you need. Being a girl in an auto part store, it means a lot to have people treat me like anyone else walking in - unlike at some AutoZone stores where I get almost no service. I find this location to be busier than most so there can be a wait if you need assistance, but the staff is always courteous and patient. Lots of times they will be helping customers in the parking lot with their cars (changing batteries, wipers, headlight bulbs) They tend to have your regular maintenance parts on hand - brakes, rotors, and luckily calipers which happened to be reconditioned OEM parts for half the price the dealership could offer. The only downside I've run into - which seems typical for more of these stores is that they may only have one side (passabger or driver) of a part (ie brake line) which sends you on a trek across town to get the matching part at another location if you don't want to wait a few days. If you can plan ahead, it works, but it seems like until you have the car apart you don't always know if something needs to be replaced and you want the fix then - not a few days later.

Advance on Monroe Ave Rochester refused to give me any warranty coverage on a 7 month old battery…read more Had documentation from a reputable shop showing "failure" in testing the battery. Receipt said "36 MO FREE REPLACEMENT" Their story? "It's your car." But the shop says battery.

They have what you need, but the staff is unhelpful and full of attitude. If you're not familiar…read morewith auto stores, don't expect much assistance. When I asked for help finding an item, I got attitude instead. Then, when I was ready to pay, I was left standing around and had to ask where to go. Not worth the hassle--try another location.

I've needed new wiper blades for weeks (hello procrastination) and last week I decided to bite the…read morebullet and just get it done. I was in and out in less than 10 minutes, helped efficiently by Kevin. He looked up my wiper options by car model and asked if I was interested in a low, medium, or higher price range. I went with the RainX brand as I have gotten them in the past and have been happy. They weren't cheap at $77 for both, but hopefully they will last. This location has plexiglass at registers which inspires confidence in germ-free (or germ-reduced) shopping. The biggest downside to this location is that their parking lot has spots that are poorly marked and covered with large piles of snow. People were parked all over the place and at weird angles. Use caution if you go.

Very honesty about the status of my car's battery. It saves me a lot. They can surely give me a…read morefalse information to persuade me to replace the existing battery,

Jessie was a big help helping me with my windshield wipers him and the young blonde lady have…read moreexcellent customer service !

I haven't been in here for years, but in 1988 this was truly the best auto parts store in town. My…read morebuddy Dave Strong worked there, always remember the store being so clean.

I was recently in a fender bender, and the lovely staff there was extremely helpful even during…read moretheir busy hours. Some of the kindest and most caring people in the auto business'! I love this place and highly recommend it! Definitely recommend!

I went to Action Auto Parts to purchase an Alternator for my car. They had the part in stock on the…read moreshelf for a reasonable price.

I wanted to take the time to give you heads up on a awesome seller on here Charlie Polvino. Charlie…read moresold me a Holley LSx single Plane intake that my son and I needed for the longest time. His communication through the whole time was awesome and the process was so fast and easy. He made sure I had everything needed to make the job easy. He shipped it the same day sending me pictures and when I got the package it was packaged like there were diamonds in the box with all the right shipping material making sure it was safe. There's no words how happy my son and I are with the part I brought. Super Clean and ready to install. You guys need LSX parts Charlie Polvino is the guy to talk to. I'm so happy with my purchase and the process that I'm already making a list for a second round purchase. Thank you Charlie Polvino There is no doubt you a man of your word and god bless you and your family for that.

Great basic car parts store. Not a lot of useless accessories just the stuff you need. I've been…read moretwice for wiper blades and without me even asking they put them on for me. Courteous service with a smile too.

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.