My battery had died and was jumped by AAA, but I wanted to get a new one before an important…read moreearly-morning meeting. I arrived at O'Reilly Auto Parts after 9 p.m. hoping there would be someone available. The store employee Juan was compassionate, empathetic, extremely helpful and installed the new battery immediately. Note that I had stopped at AutoZone, and got "hey, man - it's almost closing. Come back in the morning". I am most thankful to Juan at O'Reilly Auto Parts for being a TRUE CUSTOMER SERVICE PROFESSIONAL. This is the way that I wish ALL companies operated ! ! O'Reilly Auto Parts has a customer for life - and I am sharing with my family, friends, and co-workers to let them know ! ! !

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Very honesty about the status of my car's battery. It saves me a lot. They can surely give me a…read morefalse information to persuade me to replace the existing battery,

Jessie was a big help helping me with my windshield wipers him and the young blonde lady have…read moreexcellent customer service !

I don't know that I have ever walked into any auto service center without an elevated level of…read moreanxiety. Its almost like knowing you are going to be screwed, but not knowing if they'll use lube or not. That's how it typically rolls. I made a first visit to Tim's Trim to have some modifications made to the running boards of my Yukon Denali. The job seemed simple enough, but required special equipment. The folks at Tim's gave me a quote that was a couple hundred dollars less than I expected. They provided an appointment time. And upon arrival, they were ready to go. The paperwork and logistics were already taken care of. I left my vehicle with the understanding that things would be complete by noon. I received a call at 11:00 or so stating that the vehicle was ready to go. I arrived shortly after 1:00 and the vehicle looked great. After I went in to pay, the service rep told me that they had done the job quicker than expected and that I would save about $80 on the quoted labor costs. These guys actually reduced the bill. Unbelievable! A couple weeks followed and I received a nice hand written card thanking me for doing business with Tims Trim. Now this is first class and a highly recommended trim shop.

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

I always come here for new wipers because they install them for free and are always willing to get…read moreyou the best deals! Walking in, they quickly looked up the blades I needed and then allowed me to go online to get the 20% discount. Unfortunately the site wasn't able to process my order, but the customer service representative offered to match the price on the spot due to the online issues. He then, installed my blades in minutes and I was on my way! So if this winter weather has worn out your wipers, I would highly recommend stopping by!

The employees at Advance Auto Parts, located in Southtown Plaza, are always the friendliest and…read moremost helpful, setting the bar to the highest standard for customer service. I purchased a Die Hard battery for my riding lawn mower, immediately installed it when I got home, and it started right away with the first turn of the key. Thank you for such a pleasant experience.

Great basic car parts store. Not a lot of useless accessories just the stuff you need. I've been…read moretwice for wiper blades and without me even asking they put them on for me. Courteous service with a smile too.

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Wow, I went in to the Dewey Avenue store to get a new battery for my '04 Toyota Sienna tonight…read more There were two very helpful ladies working who asked me the make and model of my car. By the time I walked over to look at the batteries and back they had already written down every option specific to my car with all the associated warranty information and costs on a piece of paper I could take with me. I told them I was going to shop around, but I'll more than likely be back here to buy my battery. Compare this to Advance Auto on Dewey. Those people are miserable. Oh and the O'Reilly store is super clean and well organized. Jim Montanus 2-27-26

Got an oil filter that Oreilly auto parts told me to get for my 2010 crv along with 5 quarts of…read moreoil. I did my oil change as I have done for years. I started up my car and oil started spaying all over my driveway from the oil filter. In all it was approximately about a quart of NEW oil I lost. I went into the store to try and remedy the situation They thought it could have been a defective filter. I'm not so sure it was but that is here nor there. what it came down to was that they sold me an oil filter that did not work properly. They told me they could give me a new one of the same make and brand. I was not comfortable with this as I felt the filter was not sealing properly to the car. So I asked for another filter that was slightly more expensive at no charge because of inconvenience to myself. I also asked them for one quart of oil to replace the one I lost on my driveway. I wasn't asking for something for free but just to be made whole for my purchase. They told me that they would not give me the oil that was lost because of the filter THEY recommended and that if I wanted the other filter that I would have to pay the difference. Not only that but I had to go to Home Depot to buy some Zep oil cleanup at another loss to me. The real kicker here is that the sign in the door says "We strive for 100% customer satisfaction". Again I wasn't looking for free stuff I just wanted them to take responsibility for their mistake. Instead they made excuses and put the problem back on me the customer. They could have kept a customer if they just took a small hit for THEIR mistake. Too bad. I will drive a bit further for my Car parts from now on. Work on your customer service Oreilly.

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

I had an oil change one week ago at the Henrietta site and have traditionally been told about the…read morebrake condition During oil changes. No concerns were raised and I proceeded to drive to Boston a few days later. When I arrived in Boston there was a deep grinding in the brakes and my car needed immediate attention. I was told that two brakes were shot and the other two were at 1-2 mm. A brake caliper also needed replacement. I am incredibly disappointed about the missed call when my car was seen at Subaru, and the subsequent risk of driving the car with compromised brakes.

Advance on Monroe Ave Rochester refused to give me any warranty coverage on a 7 month old battery…read more Had documentation from a reputable shop showing "failure" in testing the battery. Receipt said "36 MO FREE REPLACEMENT" Their story? "It's your car." But the shop says battery.

We have a 30-year old Mazda Miata and needed a new battery. Mike M, one of the store managers, was…read moreVERY helpful when we made the initial purchase ... and offered the same level of exceptional service when we needed some follow-up assistance. As a result, we'll shop there more often, and suggest you do, too. Great service, great warranties, great pricing. All good at Advance Auto Parts on Monroe Ave! Ask for Mike M!

I wanted to take the time to give you heads up on a awesome seller on here Charlie Polvino. Charlie…read moresold me a Holley LSx single Plane intake that my son and I needed for the longest time. His communication through the whole time was awesome and the process was so fast and easy. He made sure I had everything needed to make the job easy. He shipped it the same day sending me pictures and when I got the package it was packaged like there were diamonds in the box with all the right shipping material making sure it was safe. There's no words how happy my son and I are with the part I brought. Super Clean and ready to install. You guys need LSX parts Charlie Polvino is the guy to talk to. I'm so happy with my purchase and the process that I'm already making a list for a second round purchase. Thank you Charlie Polvino There is no doubt you a man of your word and god bless you and your family for that.