I see from another review that Scott has been the manager at this location for years. He took my…read morename and number when I called to set up an appointment (he was busy) and I was pleased when he returned my call promptly. My appointment for a repair was honored and I was very satisfied with their service. When it comes to buying tires, they'll be my first choice.

My daughter brought her car there for 2 new back tires on Friday. By Saturday one of the tires was…read moreflat. Being a holiday weekend there was no one to call until Tuesday. It had been 5 days and she has to pay for a Brand new tire again because there was a small hole in the side wall of the tire. They told her that she declined the warranty when she booked the appt. Wouldn't recommend

Over $200 for an oil change is robbery. I understand my vehicle takes more than 5 quarts but…read morecharging $20 for a quart of oil is criminal. The same oil is $7 in stores and less than $14 at other MR Tire shops. I can't imagine how much you charge for actual repairs. It is $60 cheaper at the Ford dealer for the same service. I guess I have learned my lesson.

I was so weird about going to "third party" tire shops or any place that wasn't Bob Johnson or a…read moredealership. One day last September, I got out of work and came out to a flat tire in the parking lot. I was distraught, it was a holiday and had no idea where I was getting it replaced. Everyone was closed...or so I thought. I ended up calling around and called Mr Tire. They told me they were open and had time to fit me in right away, on a holiday?? Replaced all my tires (and gave me a deal!) How extremely grateful I was! Fast forward, I recently ran over a very small piece of metal, And they stepped up once again and helped me out. The team at this location is my personal favorite. They are kind and friendly and have helped me out of each issue I've had within 6 months. I am so grateful to have found a company with such accountability and such patience. Service really speaks for itself and I will be coming back again in the future. If you're looking for a reason to go here. This is it! Good luck to whomever reads this :)

Truly wish a 0 stars was available,…read more Let's start the story, I rear ended a vehicle causing damage to my cars front end. So I brought my car to bob Hastings collision since they have a geico agent inside. Very convenient. They do the repairs on my car takes 2 weeks which is fine I understand how busy shops can get. I pick up my car from the shop, front end looks great, drive it home. Literally on my way home from the shop pulling into my driveway part of the coil of my strut fly's off the car and I hear the metal hit the ground. I immediately call the shop and inform them of what happened and they request I bring it back in for them to look at. So that brings us to today I drive my car back to the shop, the only place I've driven since the accident. Show them what fell off. The shop claims they did not touch any of the suspension so it's not something they did. The geico agent comes out and tells me this is not related to the crash that I was in. "It was just bad timing" So you are telling me that a piece of my car fell off right after the repairs from the accident I was in. And this has 0 to do with the accident and I would have to repair the struts not through insurance. What really happened is the geico agent didn't even bother seeing if the damage affected the suspension and the shop never repaired it so since both missed it it's on me. I will never go back to this shop and I hope that none of you do either it's a complete scam. 0 stars

My 14 year old Prius looks like new. They gave me a ride home, had the car fixed on time at the…read moreexact price of the estimate, and even washed and detailed it. Excellent customer service. Definitely would recommend.

I always come here for new wipers because they install them for free and are always willing to get…read moreyou the best deals! Walking in, they quickly looked up the blades I needed and then allowed me to go online to get the 20% discount. Unfortunately the site wasn't able to process my order, but the customer service representative offered to match the price on the spot due to the online issues. He then, installed my blades in minutes and I was on my way! So if this winter weather has worn out your wipers, I would highly recommend stopping by!

The employees at Advance Auto Parts, located in Southtown Plaza, are always the friendliest and…read moremost helpful, setting the bar to the highest standard for customer service. I purchased a Die Hard battery for my riding lawn mower, immediately installed it when I got home, and it started right away with the first turn of the key. Thank you for such a pleasant experience.

although the owner seems nice, he also seems incompetent, ordering the wrong part, not returning…read morecalls from his "answering service" and just a lack of urgency. it took three days of phone calls before he returned my calls it was a frustrating experience at best

In the last couple of months I had some issues with my 2003 Chevy cavalier. I went to Havert's…read more Garage were I met the owner Mr. Brion Havert. He was friendly and asked me if he could help me with anything ? I explained the problems I was having and he took my car right in to his service bay were he and his service technician spent some time inspecting it. After about ten minutes they informed me that I had a bad alternator and they could replace it that afternoon. I was fine with that, so he called and order the part that I needed then installed it and was finished in less than a hour. I was happy with the outcome and the price I paid. Mr. Havert was friendly during the entire transaction and kept me informed during the entire transaction. If you need car repairs and want to deal with a fair and experienced mechanic. You can't beat Havert's Garage, and if you go make sure to see Baxster the friendly dog.

I can't say enough good things about these guys. Totally stand up and integrity off the charts…read more Fair and honest and quality work. They will absolutely do their best for you. As a woman with a car, I frequently feel talked down to by "car guys," but not here. I feel valued and respected - not questioning "Is this true? Do I really need ' insert random repair here'?" I would trust these folks to do right by me every day of the week.

I just moved to Rochester a week ago and had a little dent in the back of my car bumper. I went to…read moreAll City and Mike was able to fix my dent as soon as I arrived! Great customer service and so friendly! I highly recommend this place, and I'll be going there from now on!

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.

"Nick is the kind of manager who makes you feel genuinely at ease. He takes the time to explain…read morewhat's going on with your car instead of talking over your head, and he treats you, especially women, who too often get brushed off at auto shops, with real respect and patience. It makes a huge difference to walk in somewhere and not feel talked down to. Thank you, Nick!! JoAnn T.

I took my car to them after finding the negative post on the battery loose. I replaced the bad post…read moreand I continued to have problems with lights on the dash going on. They determined that the positive post needed to be replaced. They say they rad a digonistic test to determine the positive post was the problem $200.00 dollars later. Two days later I started to have lights on the dash. Today I took it back to them after I found both posts were totally loose. They refused to refund after I showed them how loose the posts were.What repair shop would make a rookie mistake by not checking that the posts were tight. They sure had no charge using a diagnostic device to replace a obvious, first place to look (battery post) . So if you want to pay $200.00 for a battery post this your go to garage, not mine The managers aid if I wanted my money back he would take the post they put on off. Cheap shot