I am very disappointed with the service I received at Mini of Rochester (New York). I brought my…read more2003 Mini S JCW in to the shop because I was concerned that the engine might have overheated for a minute or so and I wanted them to check the radiator thermostat to see if it was working correctly. I also needed them to address a problem with the power door locks. They indicated that there was nothing wrong with the thermostat, but that the radiator fluid might have been compromised. Close to 2 months later, and over $4,500 poorer, I got my car back from the service station. They upsold me on a need to replace the oil pan gasket, which was the bulk of the charge. I didn't see any issue with oil leakage or loss to justify this, but went with their recommendations since they were the experts. They also damaged the oil pressure sensor during the repair and couldn't figure out how to fix it (we compromised on them installing an external oil pressure gauge, which I had to purchase). I now found out that they also damaged the wheel speed sensor (which per a repudiable outside shop showed signs of being removed and reinstalled with a pliers). This has resulted in the classic "Mini Trifecta", and has cost me an additional $400 to get repaired. I was afraid to bring my car back to the Mini Dealership for repair after the last mess they made. Now I know why my brother in law (who also drives a Mini) drives an additional 100 miles one way to get to Buffalo to have them work on his. As my Mini is starting to get old I was considering getting a new one. With this kind of local support I certainly can't justify that.

The most unprofessional dealership my partner and I have ever worked with. We have purchased and…read moreleased vehicles from a dozen or more dealerships over the years and MINI of Rochester is the only one we'd never return to. After several years with the our first Mini, we looked to acquire another Clubman, but the sales tactics used against us were overtly predatory, especially for someone that was already a customer. This included withholding information from us, like equity in our vehicle, until we signed an agreement and gave them a down payment for a new vehicle. They told us that they could inform us of the equity only when we came to pick up the vehicle in several weeks to several months. We asked several times for them to at least provide a range, and they refused. This pushed us to look elsewhere for a vehicle, and no other local dealers put us through that during the process. BMW of Rochester, Audi of Rochester, Ide Volkswagon, and others, were all wonderful to deal with and were very transparent about the entire process and the costs involved. We decided to not pursue another transaction with Mini of Rochester due to this experience. We did however turn the vehicle in to them, and when we did this, they agreed to cover the disposition cost, as a courtesy, as we were 15k miles under the lease agreement. It was our fault for not getting this in writing, as we've now received a bill from Mini Financial for the cost of the disposition, as the dealership never paid it. The dealership has now admitted that there was a miscommunication on their end and that they would no longer be covering the disposition costs. So we are left footing the bill due to their mix-up, which is inappropriate at best. Our experience with multiple salespersons, managers, and customer service representatives at Mini of Rochester have all exhibited a complete lack of care for their customers. If you're looking for a Mini in the WNY area, you'd do yourself a favor by heading to Mini of Buffalo instead.

I had a transmission problem in my truck. Costly. Peter and his coworkers were supportive,…read moreinformative, called with updates and professional. I have never had a dealer or garage experience quite as seamless. They all were so kind. I will return there with my cars/trucks from this day forward. Thank you Klem's Garage-it runs like a top!

Had major engine repair. Needed camshaft and lifters. They did an excellent job of diagnosising the…read moreexact parts needed. Replaced them without issue, and recommended other jobs to be done. All work was done in a timely fashion. Showed me the old worn parts. Great communication did not do anything without my approval and provided costs.

Sam is extremely knowledgeable, experienced, and ethical. I'm so thankful he was the first person…read moreI met after moving to Rochester. He provides such comprehensive service at such a good price. When I see NC on my receipt, he will explain that it is not right to charge for that item since he was already in there anyway. I know from many years of experience, that would not be the case elsewhere. During an oil change on my daughter's car, Sam saw a pipe problem causing carbon monoxide to fill the cabin. His thorough and attentive work was just in time as she was just about to leave on a trip. I can't thank him enough for his care, advice, and kindness. Sam and Arline are truly good people!

Sam & Arlene have been my go mechanic for Over 30…read moreyears.Honest & thorough car repairs .

I just replaced the CV axle on my Honda Accord. I'm ok with the service but the labor was far more…read moreexpensive than any other shop. He charged me $216 just for labor and I bought the part for $102 myself, which the total cost run to $318. Morris Auto repair quoted $175 including both part and labor, King Auto quoted $221 for both part and labor. However, these shops were fully booked at least until mid-December, but I need to replace the axle as soon as possible. Red's Auto did that fast but I'm not satisfied with how much he charged me for labor. Compare to other repair shops, I believe the labor charge was very unfair. ​

I have been going here for years. Bob, the owner is the most honest auto mechanic I have ever met…read more He is always trying to keep the repair cost to a minimum. He even lets you bring your own oil for an oil change! Or tires, if you happen to buy them online.

Great customer service and great care of automobile and customer. Didn't stop until issues were…read moreresolved and fixed. I left as a satisfied customer.

Julie & her husband Ken is so nice and super professional! I'm getting a couple of major things…read moredone and some minor things as well. My exhaust was the first thing I've had done and I'm scheduled to get my struts and breaks fixed a little later! I just want to start off with how much they are working with me to get these things done. I'm not rich at all and if I had a stable job I would have loved to take them up on there offer with the credit options. But luckily, they know how to prioritize what needs fixing and scheduled me out for when I'll have the money to have those things fixed. Secondly, I want to point out how fast they got the job done! Julie had told me to bring it in so that they could diagnose the problem for me and that they could schedule me next week if I decided to get it fixed with them. Well, sure enough I bought it in on Friday morning, that same morning they were able to tell me what was wrong and the same day they ordered the parts and got it fixed! I literally got my car back at 3pm and genuinely did not expect that! I saw a sign in their shop and it said that they value their time, well I guess they also value everyone else's time too! I don't want to get into the free things that they did for me because I don't want anyone trying to come rip these lovely people off, but I do want to say the things that they did for me, that they had every right to charge me for, has let me know that I'm dealing with some really good people and has made this place my go-to spot! These are good hard working people who respects the customers that comes through their shop, no matter if you have a lot of money or not! The prices are absolutely doable and they don't pressure you if you can't do everything right then in there! Lastly, I just want to point out that I am a single black woman and the reason I bring up my race and gender is because we all know it matters, especially when it comes to mechanics! But Temstad didn't make me feel judged nor taking advantage of whatsoever! They were so welcoming and knowledgeable! Not only did they triple check my car but they explained every decision & priority to me. I really love that they weren't condescending because I don't know a thing about cars. They simply just explained it so I can understand the what and why! Like I said, as long as Temstad is open & will have me, they will now be my go to place!

We took my husband's truck here for a check engine light problem and NYS inspection. He said he…read morereplaced a nonfunctioning part required for proper emissions control. He said to drive it 80 to 100 miles and the computer would reset. 100 miles and 510 dollars later, light is still on and we are out 510 dollars. He only takes cash and does not give a receipt or documentation of work performed. We took it to two other places and both said that one of the emissions devices was not functioning. We took it to another garage & left it for work. Garage owner said that it appeared to not have had any parts replaced. His cost for fixing it was 239 dollars and you get a receipt and documentation of work performed. A very expensive lesson for me.

My car broke down late on a Sunday evening, and I had to have it towed to the closest garage to my…read morehouse. I was worried about this garage based on the review here and a few on google, but I was pleasantly surprised! The owner was very helpful the next morning when I called, explained to me exactly what he was going to do, and got the work done in under 3 hours. My wheel barring had gone bad and had to be completely replaced. He sourced the part, had it delivered to the shop and the entire cost came out to only $275 (part = $140ish, labor = $70ish/hour). He allowed me to take my car to the ATM to get out cash for payment, and gave me a detailed full page receipt that included a 12 month warranty on the part and the work that was done. As a 20 something up in NY without my family, the owner made a difficult process as easy and stress free as possible. Would highly recommend for quick, quality service!

I called Sun Automotive with a question about my brakes, and they were able to schedule me within a…read morecouple of days. They diagnosed the issue accurately and quickly, and I was able to have the brakes repaired right away! They also have great prices as well and prompt and honest service.

Very honest, great service and will only repair what is needed. Stands by work. Worth the waitread more

The owner there has always done a great job repairing a few cars of mine including a rather…read moretroublesome old Jeep Wrangler! Highly recommend this shop and the experienced talent he has working there to address big problems!

Quick & friendly. Completed changing fluids. Fair price no problems. Plan on using for my go…read moreto for auto repairs & maintenance