Will made our wedding rings, partly to my specifications and partly based on previous works of his…read more He walked me through each step of the process, sending blueprints of the engraving design via email and getting my approval at every turn. The whole experience was delightful and fun! I highly recommend Bockemuehl jewelers, whether you are buying a stock item or having something custom made. They are true professionals!

Love this little jewelry store! Custom pieces, unique styles, and personal service. The jewelry is…read morehigh quality and doesn't look like anything you find elsewhere. They use the metals to create the designs, not just shoving as many little stones as they can onto a piece. Highly recommend!

Update (May 9, 2025): After filing a formal complaint, Zales…read morecorporate reached out and acknowledged the situation was mishandled. The store manager, Kristen, followed up personally the next day. I returned to the store, was treated with professionalism, and completed the purchase I had originally intended to make. While this should never have escalated in the first place, I appreciate that the issue was addressed directly and respectfully. The original behavior still warrants scrutiny -- but credit where it's due: the store took accountability and made it right. -------------------------------------------------------------------------------------------- Embarrassingly unprofessional - Zales Spokane Valley (#1670) I came in on May 5 looking to buy a Bulova watch. Manager Kristen Wilderspin was helpful, and I followed up that night with an email asking if Zales could work with me on the price (Amazon had it $200+ cheaper). They never responded. Still, I returned May 8 to buy a necklace for my wife -- as a goodwill gesture -- and to have the watch (which I had to buy from Amazon) sized. I had already paid for the necklace when I asked about sizing. The associate's attitude changed instantly once I said the watch wasn't purchased in-store. When I calmly said that charging $30 to size it while I was literally spending money seemed petty, they took it as a personal attack, accused me of being rude, and refused to finish the sale. They stormed off into the back. I canceled the necklace on the spot. Zales had my money in hand -- twice -- and lost both sales due to pettiness, silence, and an employee who had no business interacting with customers. I walked down to Tracy Jewelers, where they took care of the sizing without drama. Zales doesn't value customers -- and this store just proved it.

I will try to make a long story short. I bought a beautiful diamond ring guard from Zales in the…read moreSpokane Valley Mall. They proceeded to open an unasked for credit card for me. I thought they were just checking my credit for financing. I then left my diamond solitaire there so that the guard could be welded onto it. When I went to pick it up (the first time) it was visibly crooked. The diamond solitaire was not centered between the diamonds on the ring guard. As I told the manager she proceeded to ask me which way the diamond should be moved. Really?? She repeatedly asked me how it should be fixed. I told her that I was not the jeweler. My daughter finally said ,"Just center the diamond!" So back went my ring. The time frame in which she had given me for the repair passed so I called to find out why they hadn't called me as their online repair center said the ring was ready for pick up. I was told that the manager said that the ring came to them uncentered again and they were going to send it back a third time for repair. I told them not to as I had lost all faith in their jewelry service dept. and I just wanted my own solitaire back and they could keep their ring guard. When I finally got the call that my ring was ready, (they had to remove the welded on ring guard) almost two months later, I was asked to sign a receipt that waived all my rights concerning my own ring. I refused because I was going to have my solitaire checked by another jeweler for damage as they had incorrectly welded my ring twice! The lady helping me then told me that I couldn't have my ring back!!! This was my own ring purchased elsewhere! Luckily I had the ring in my hands. The women helping me ran to get the manager as she clearly did not know what was going on. Needless to say I was infuriated!!!! I will NEVER shop at Zales again!

I needed a couple of watch batteries replaced. This watch repair shop was referred to me by many…read morepeople. Family owned for over 40 years. Sarah at the front counter was fun to deal with. They not only changed the batteries, but her dad replaced a gasket on one of the watches at no extra cost. This is the only watch repair shop I would trust in Spokane.

They were very helpful in fixing my watch, the person was really nice & didn't charge for the fix,…read moreI thank them very much

I recommend this store has a variety of of everything and the service is great, I was visiting…read moreSpokane and this one was my favorite place. Thanks.

One of the, if not the best crystal shop I've been to. An amazing selection of crystals and stones…read moreranging in all shapes and sizes with an affordable price tag. Scott, the owner, is extremely knowledgeable and helpful. I had many questions and he took the time to answer them in a friendly manner. He did this to everyone that walked into his shop every day that I've gone there. I highly recommend My Crystal Stop

Couldn't have picked a better shop for my first tattoo... or should I say tattoos. Mom's is…read moreprofessional, welcoming, clean without feeling clinical, and has created a space where everyone is treated with respect. Their commitment to being an LGBTQ+ affirming, inclusive space is obvious from the moment you walk in. That's exactly the kind of local business I want to support. Thanks to Watson (@lildocwatson) and the rest of the shop for making my first tattoo experience such a positive one. He has a rare ability to balance listening with artistic guidance. He asked thoughtful questions, built on my ideas with his expertise, and helped turn them into something even better than I'd imagined. He was also incredibly patient with all of my first-tattoo questions and anxiety. As people have noticed my fresh ink and asked about it, every time I mention Mom's, the response is something like, "I've heard such great things about them," or "That's where I get all my work done." After my experience, I completely understand why. I'll absolutely be back. Thanks for being awesome.

I went to Watson a few weeks ago with an idea to get my right upper arm done, we did from my elbow…read moreto shoulder and he killed it, he took my idea and made it his own and I couldn't be happier, I would highly recommend checking out his work to see if he would be a fit for you!

Looking for a Taylor Acoustic guitar that was stolen from my apartment last Saturday early morning…read moreof May 5th from the South Hill. Would greatly appreciate if you see or hear of it. It was a gift from my father and am desperate to get it back Serial number 1111308038 314 CEV V class

Poor customer service wanted to buy something, no sale! Came in to see what they had for gifts will…read morenot return based on the abrasive sales people. Good Luck!

Clint is a down to earth, no B.S. fella who was so friendly and helpful, I decided to give him over…read moretwice what he originally quoted on some split rivets, just to make him smile. I highly recommend I.H. For any leather based items you may need.

I left a message (two days before Christmas); when Clint called me back less than an hour later, he…read moreapologized for how long it took him to return the call (wow - I've got two adult boys and if I hear back from them in 48 hrs, I'm shocked!). Regardless, my brother-in-law had a small problem with the belt he purchased (he lost a snap). Clint was so kind; he sent not only a replacement snap, but the set tool for it as well! Five stars for the amazing, friendly customer service Clint!!!

Mike her husband and Kristy his wife are very pleasant to talk to they help you find what you are…read morelooking for and very nice people to do business with they have amazing jewelry pieces and are amazing people to do business with

Beautiful jewelry and genuinely kind service!…read more My mom bought me a turquoise and sterling silver bracelet here, and it's absolutely stunning. The lady who helped us was so nice and informative, she clearly knows her stuff and took the time to explain the different types of turquoise and silverwork. The store has a great selection of authentic pieces, and everything feels thoughtfully curated, not touristy or mass-produced. What really stood out to me was how kind she was to my toddler while we were shopping...it's those small gestures that make a place feel special. If you're looking for beautiful Native or Southwestern-style jewelry and friendly, genuine service, I highly recommend stopping by!