I received my custom order ring. They exceeded my expectations. It is stunning. The customer…read moreservice is amazing. The price and craftsmanship is beyond fabulous! I will definitely be returning to this establishment. I highly recommend!

I love this shop! Awesome treasures, helpful courteous staff and reasonable prices. A++read more

We recently bought my engagement ring at Jewelry Design Center and are super impressed! The team is…read moreamazingly knowledgable and friendly, with a wide variety of beautiful, quality products in their well-designed facility. Owner Denver took a ton of time explaining diamonds & settings to us so that we were comfortable making decisions. There was such a great selection, including of JDC's own designs (which we went with) with endless options for customizations, as well as many vendors. I am super excited to buy my wedding band through JDC, and then other jewelry in the future!

Visited this place shortly before I deployed, so I have to start off by saying even 6 months ago I…read morewas impressed. What a knowledgeable, friendly, inviting atmosphere and staff. Fast forward 6 months later I return and stop in randomly on a Sunday to get the rings and some more jewelry cleaned/inspected... BIG S/O to Nathan for being so passionate about what he does and ensuring I take care of a ring so important to my wife and family, 100 percent recommend this place to any and EVERYONE that cares about their jewelry! Nathan my man, you did the wife and I a solid! Much appreciated!

Great people here. Great service. Very efficient. As long as I live in this area these are the only…read morepeople I will deal with for bullion!

I cannot say enough great things about this shop. I've been dealing (purchasing & selling) with…read morethem for decades. They're always transparent and easy to deal with. The best part of all, is they always ALWAYS have the best prices off spot. Thank you American Coin & Vault Inc. for being kind, reliable and safe. Keep up the great work.

Jeweler for life! Personalized and attention to detail. Exquisite one of a kind pieces. Highly…read morerecommend!

Best jewelry store in Spokane!!! Amazing customer service and relations and trust them with all my…read morejewelry needs and wants! You'll find exactly what you're looking for!

Update (May 9, 2025): After filing a formal complaint, Zales…read morecorporate reached out and acknowledged the situation was mishandled. The store manager, Kristen, followed up personally the next day. I returned to the store, was treated with professionalism, and completed the purchase I had originally intended to make. While this should never have escalated in the first place, I appreciate that the issue was addressed directly and respectfully. The original behavior still warrants scrutiny -- but credit where it's due: the store took accountability and made it right. -------------------------------------------------------------------------------------------- Embarrassingly unprofessional - Zales Spokane Valley (#1670) I came in on May 5 looking to buy a Bulova watch. Manager Kristen Wilderspin was helpful, and I followed up that night with an email asking if Zales could work with me on the price (Amazon had it $200+ cheaper). They never responded. Still, I returned May 8 to buy a necklace for my wife -- as a goodwill gesture -- and to have the watch (which I had to buy from Amazon) sized. I had already paid for the necklace when I asked about sizing. The associate's attitude changed instantly once I said the watch wasn't purchased in-store. When I calmly said that charging $30 to size it while I was literally spending money seemed petty, they took it as a personal attack, accused me of being rude, and refused to finish the sale. They stormed off into the back. I canceled the necklace on the spot. Zales had my money in hand -- twice -- and lost both sales due to pettiness, silence, and an employee who had no business interacting with customers. I walked down to Tracy Jewelers, where they took care of the sizing without drama. Zales doesn't value customers -- and this store just proved it.

I will try to make a long story short. I bought a beautiful diamond ring guard from Zales in the…read moreSpokane Valley Mall. They proceeded to open an unasked for credit card for me. I thought they were just checking my credit for financing. I then left my diamond solitaire there so that the guard could be welded onto it. When I went to pick it up (the first time) it was visibly crooked. The diamond solitaire was not centered between the diamonds on the ring guard. As I told the manager she proceeded to ask me which way the diamond should be moved. Really?? She repeatedly asked me how it should be fixed. I told her that I was not the jeweler. My daughter finally said ,"Just center the diamond!" So back went my ring. The time frame in which she had given me for the repair passed so I called to find out why they hadn't called me as their online repair center said the ring was ready for pick up. I was told that the manager said that the ring came to them uncentered again and they were going to send it back a third time for repair. I told them not to as I had lost all faith in their jewelry service dept. and I just wanted my own solitaire back and they could keep their ring guard. When I finally got the call that my ring was ready, (they had to remove the welded on ring guard) almost two months later, I was asked to sign a receipt that waived all my rights concerning my own ring. I refused because I was going to have my solitaire checked by another jeweler for damage as they had incorrectly welded my ring twice! The lady helping me then told me that I couldn't have my ring back!!! This was my own ring purchased elsewhere! Luckily I had the ring in my hands. The women helping me ran to get the manager as she clearly did not know what was going on. Needless to say I was infuriated!!!! I will NEVER shop at Zales again!

My wife took her watch in to Bedrock Jewelers for a repair. Price was right, the repair was done…read morequickly, and all is good. If/when we have watch and/or jewelry repairs needed in the future this is where we'll go. Thank you!

Beware!!! Do not bring watches here for any reason. I had him do a simple link removal on a seiko…read moreand he lost two of the pins and mutilated the other one which damaged one of the links.

They truly have the BEST customer service. We were visiting family and I needed my ring resized,…read morewhich had been made back when it was Dodson's, they were able to resize it in one day! They made sure all of my jewels were tight and secure and cleaned it as well. Always a pleasure going into there. The only jewelers that I will let touch my ring, even though we no longer live in Washington.

The ladies working were amazing and so nice! I dropped my engagement ring off to be resized at…read more10:10 and it was ready by 11:15. With the priority(same day) pricing it came out to $87. 100/10!

I'd been holding on to some inherited items. The process…read morewas easy, the owner took a lot of time to research the items. Did I get a fair price? I think so. Honestly, I was happy to offload them and everyone here was nice.

Very quick, smooth and private transaction…read more Able to handle large transactions. Would recommend yes.