LOVE LOVE LOVE.
The short version: everyone involved was friendly, professional, enthusiastic and helpful. Everyone jumped through hoops to make a short-notice project 100% successful and stress-free. The cost was completely reasonable, especially given the abbreviated timeframe, and I wouldn't change a single thing about my experience with them.
I would (and will) use them again, I will recommend them to everyone I know, and I hope everyone reading this will use them.
So, my situation was this: I own a house in Kaysville that I rent out. It was vacant, and it was time to install carpet. Problem is, I live in Colorado and didn't have all the measurements, and would only be able to be in Kaysville for about 5 days.
I called Johnson's on Friday, 10 June, and told them I would be in town 16-19 June. I let them know I had a video walkthrough of the house that might be able to give them a rough idea of the layout. I sent it to them. On Friday, and then again on Monday, they confirmed that they would absolutely be able to do this for me (I was more than a little worried only because another company had been saying for weeks they would be able to do it, and then on the 10th said they couldn't). On Tuesday I called to let them know I would actually be in town Wednesday the 15th, and they said I could come in and we could get started.
Wednesday morning I went into the store for the first time, and the crew came out to measure. Long story short, by Wednesday night I had brand new, beautiful, professionally installed carpet throughout my entire house at a very, very reasonable price. The work crew was flexible and determined to get everything done that day and the office staff was incredibly friendly and helpful and flexible to find a carpet that would work and get it all completely resolved in a day.
To review the timeline:
Friday afternoon - first contact with Johnson via phone with huge request.
Wednesday morning - first visit to office and initial house measurement.
Wednesday night - Ta-da, everything is completely done to perfection, and Johnson's has a loyal customer for life. read more