I had the worst possible experience with Kay Riley's Carpet and Flooring that anyone could imagine. Please do your homework before hiring this company and know the code standard regulations for the particular work you are doing. These guys are untrustworthy, unprofessional, and do shoddy work.
Kay Riley's Carpet and Flooring was scheduled to do a tile job at my home on the 18th of December. I got a call on the morning that they were supposed to show up saying that they couldn't come until the 20th. The job included replacing the shower wall board, replacing the shower pan, shower door, and installing tile in the shower and the bathroom floor.
Kay Riley's tile guy, Jose', came to my house on the 20th. He did not have a work order with him so he didn't know what he was there to do. I explained the job to him which he then translated to another worker that did not speak English. Jose' informed me that because he did not read the work order before coming to my house, he did not have the materials that he needed to perform the job. He asked if he could use some of the sheet rock that I had in my garage so that he could get started.
I told him that he could use the sheet rock but I questioned if they were supposed to even use plain sheet rock for that job. Jose' assured me that it was fine.
I had to leave for work but I sent a text to the contractor to question the appropriateness of using sheet rock for the shower walls, who then called a manager at Kay Riley's so that they would "make sure they are using the correct wall board".
After returning home from work that day, I saw that they had installed regular sheet rock and applied a "water proof" coating over the top of it.
It didn't seem right to me so I sent another message to the contractor and asked if it was appropriate to use regular sheet rock with a "water proof" coating over the top. He replied that it was fine.
My son decided that he would take the following day off work so that he could do some research on tile installation code and make sure they were doing the job correctly. He discovered that it is a very poor choice to use regular sheet rock, but if you do use it, it needs to have 2 coats of water proof coating put on, the corners need to be covered with mesh "tape", and then a "Kerdi" layer needs to be put over the top of that. Kay Riley's tile guy only put one coat of water proof coating on the sheet rock, he did not mesh the corners, and only covered the bottom 12 inches of the wall with "Kerdi" paper. Then they started installing the tile over this.
This method does not even meet basic code requirements.
I fired them and was left with a big mess that I now need to tear out so that it can be done right.
And . . . I have to add that my interaction with Gary Riley, owner of Kay Riley's, was equally terrible. He was quite defensive and kept trying to make excuses for Jose'. He lied to me saying that he had a photo showing that mesh had been installed on the corners of the sheet rock, but then slipped and said " but even if there isn't any mesh . . . " so I pointed out this contradiction to him which he brushed off. But when I removed a portion of the Kerdi layer off the shower wall that they did, it was clear that no mesh was ever installed on the corners. And when I tried to communicate this back to Gary in order to let him know this, he refused to answer my text.
Do yourself a favor and avoid doing business with this company. read more