Consumer Review / Formal Statement
My name is Rommie Huffman. David Johnson bid on and was awarded a project tied to my VA Home Loan. After the installation, he represented himself as the service provider for the full length of the warranty and even listed himself as the contact for any future issues. Despite this, when I reached out for service, he refused to honor his obligation.
For weeks he misled me--telling me he was coming, telling me not to hire another provider--yet never showed up. He also refused to provide contact numbers for any licensed providers who could service the unit. This left me with no safe option for warranty or repair. The manufacturer requires that the unit be properly installed and serviced only by trained providers; if not, the warranty is void. That means any error in his installation or failure to service exposes me to total loss.
Mr. Johnson was even given the opportunity to comply with the Better Business Bureau (BBB) complaint system, and he refused. This shows he had more than enough time and chances to make it right, but he chose not to. His refusal went beyond neglect--it directly contributed to the worsening of my situation. During the peak of summer humidity, when the system should have been protecting my home, his failure to service left me dealing with mold growth.
This is unacceptable, especially given that this project is directly tied to my VA Home Loan. The matter is not closed, and I will continue pursuing accountability.
I am a disabled veteran with both physical and psychiatric disabilities. My physical conditions prevent me from going into my crawl space. My mother is also disabled and lives with me. She is extremely allergic to moms and this is the reason the previous owners assisted in payment of this being completed. Mr. Johnson's conduct is not just poor business--it has real consequences for our health, our home, and our rights. He will be held accountable for any and all violations of his obligations. read more